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What our guests say
Very good
Overall rating from 394,238 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Excellent location, very convenient for exploring Edinburgh. Helpful staff and very comfortable bedroom. Excellent buffet breakfast.
Staff friendly and the breakfast area stylish. Clean rooms. However found the entrance a bit strange because it felt like a back door, the room furnishings were OK. The problematic bit was the breakfast. A serious let down with someone with a nut allergy. Nothing felt safe so I ended up having a coffee and going out to eat. Really disappointing. I didn't particularly fancy a pot noodle style porridge! Not what I expect for £245!!!
Peaceful and pleasant.
The staff were very friendly and helpful. The location is great for the railway station and tourist attractions. Our room was clean and modern with everything we needed and very quiet overnight. The bed was very firm and nice bed linen. Some disruption due to an upgrade and the dining room was very busy at breakfast.
Great hotel and location,
Nice staff and good location. Small room that was chilly. No bathroom fan so steamed up quickly. Please share TV instructions. It worked for our stay.
A little further walk to the main town area than anticipated. Construction made it a bit difficult to get to the parking.
Very good, clean, inexpensive, great location.
Fine, nothing special.
I am afraid that I found my bed very uncomfortable and was kept awake by back ache every night. (I stayed 5 nights) I have never left a bad review before anywhere.
Room 402 got 8 points, as unfortunately the Luas went by most of the time, so I was optimizing by closing the left window
Overall good but check in slow and hotel very hot, air con not working in rooms
No heat. Lift out of service
Great location and great staff!
Hayley was amazing ,she made our stay worth while
An attractive hotel. Small rooms but adequate. Good effort at breakfast which was brought in as no kitchen. A bit expensive on that basis but no real complaints apart from my room was near some sort of building site and I was awoken at 6.30am Sunday by building work and clanging scaffolding which was still going on at 9.30 when I went for breakfast
Really good
The staff were all very friendly. Our room was very clean, the bed comfortable.There was very little space to put things, so that a lot of clothes had to stay in the suitcase (we stayed a week). On the whole we found this hotel very good and would stay there again.
I had a wonderful stay! The hotel is perfectly located — right in the centre, close to everything, yet surprisingly quiet and peaceful. The room was spotless, and the entire place felt very clean and well maintained. The staff were friendly, helpful, and really made me feel welcome. I’d definitely stay here again!
I loved the spacious room I recommed the bath water to be warmer
Motel 1 Munich-Westend is located just far enough from the hustle and bustle to offer a peaceful retreat, yet close enough for guests to easily walk to Old Town and Oktoberfest. Its location strikes the perfect balance between tranquility and convenience. Accommodations are modern and clean with all the necessities. Room service daily. The staff was very helpful and accommodating. The Breakfast is authentic, delicious, and wonderful!
For what I paid £515 for three nights I would have expected a better/bigger room. So rather disappointed to be totally honest. Was very basic and worn carpets. Tired furniture too.
Great room, helpful staff and good recommendations for nearby restaurants. Bar was busy at breakfast and worked more efficiently when the staff clearing tables used a trolley rather than trays. Food was good though and we found a table OK even at peak times.
The highlight was the breakfast team, very friendly Portuguese employee and the bar team was very helpful and open!
Simple rooms but very clean and convenient. Really close to the metro station making commute easy around the city. The neighborhood is also very nice and safe.
Nice boutique, hotel located right in Edinburgh. The layout of the hotel is confusing but overall it was a nice day.
great location and good service. The hotel rooms were also comfy just that a few essential seemed to be missed. The breakfast was lackluster - just a few more items would spruce it up i guess.
Me and my partner had a fantastic stay at the Glasgow Motel One as part of our anniversary. The staff made us feel very welcomed and also provided appropriate levels of information regarding the hotel. Despite staying during the storm Amy, we had a fantastic time and would be considering rebooking for future events. Only negative was our rooms aircon did not work. On a personal level of feedback I would also say that I did not like the pillows used as I would have preferred more of a heavier pillow however I have not considered this in scoring as this is a completely personal opinion and not a fault of the room.
Everything was good, except for the shower situation. I understand that you are aiming at saving water, however, the water pressure stayed weak even when turning the knob past the “water saving” feature. It is almost impossible as a person with long hair to wash their hair with that little amount of water coming out of the shower head. It leads to having to shower for a long time to get the hair wet or to get the shampoo out of the hair, which is probably not leading to water savings. Also, half the water drizzles down the shower hose because the water pressure is too weak.
Rooms are a bit small lacking minibar, complimentary products (like water), cabinets for cloths
Extremely helpful and pleasant staff throughout the hotel. Very convenient location. Room generally clean but bedding smelt of stale tobacco and the carpet was sticky underfoot
Very friendly staff and really appreciated the clean and non-smoking environment. We were given a very quiet room as requested. The Foyer/Lounge idea is really great. Unbeatable location in the center of Aachen.
We've been going to Motel One hotels for years and are always happy. The staff is very friendly and do everything they can to make everyone feel welcome. I have nothing bad to say about them. However, we were very disappointed this time. We'd been cycling all day and wanted to relax with a cup of coffee at the motel in the evening (as we do every evening). Since the motel was hosting a big party that day, we, the guests, suddenly felt less important. Everything had to take priority over their party. There was no way to get a cup of coffee, not even upstairs, where there's a second lounge area. Everyone was important back then, except their guests. We were really disappointed. If they had told us about this beforehand, we would have understood. We were also supposed to get a 50% discount on parking. We parked there for eight days, but when we tried to claim the 50% discount on the last day, their machine didn't work correctly . After a long discussion, we had to pay the full amount. We emailed the parking lot and Motel One, but they haven't replied yet. We are still waiting for answers from both Motel One and the Garage all in all a good holiday but with a disappointing ending
As always, we enjoyed our stay. Friendly, helpful staff, great location, clean and comfortable.
Very good service and very fine rooms.
Excellent value in the ideal location. Motel One was recommended by a friend and I heartily agree with her very positive assessment of the experience! I’m always reluctant to give all ratings of 10, but these were fully deserved in our opinions.
Falta una nevera
super Team!!
Nice hotel close to the center of Amsterdam. Very quiet, at least in rooms facing the backyard. The same level of service and friendliness as in every Motel One we’ve been. My wife has had a minor accident visiting a museum and the reception staff helped us with advice about doctors and ice packs to relieve the swelling. The only drawback is the relatively small breakfast area. One day it was impossible to find an empty table and we had to wait for a while. When we could accommodate the staff started to take away dishes because it was already closing time.
Great location. I am not sure we knew in advance about improvement works but don't think affected us. Great staff. The water in the Aircon system does make a lot of noise and felt ceiling style didn't help. Bit odd that plug for kettle under desk and that only one side of bed has table.
Great value for money. Basic but clean. Very comfy bed and pillows.
The hotel staff were incredibly friendly and efficient especially reception staff from the night shift , The room amenities were so nicely done, spacious, and rooms were very clean and comfortable. Location was fantastic! Thank you The cloud one, you made my vacation more special ! I would definitely choose this hotel again.
I had a a very comfortable stay. The receptionist on arrival was incredible with me, I had actually booked the wrong Motel One! She was able to guide me into making the chances so I wouldn’t be charged twice. Very good service, I would stay again and would recommend
It all depends on the people at the reception. I had problems with the bookings but the woman at the reception was abrupt, not so polite and wouldn't listen to my problems of booking 5 rooms and immediate payment because booking com had cancelled. We returned after travelling around 4 days later with cancelled booking again. The lady at the reception was kind and helped us. So, just employ polite and kind people. The breakfast arrangement was good. Rooms were neat and clean. The whole group of 10 people were very satisfied. Thank you. I'm giving 10 as I don't want to destroy your good performance for one rude person.
We stayed at this hotel for 1 night pre-cruise. Excellent hotel situated across the road from a large park. Convenient for a short taxi ride to the cruise terminal. Very good continental breakfast and staff very friendly and helpful.
Great stay with Motel One once more, from check-in through to departure. Customer service from the front desk team was excellent once more and extremely helpful over the weekend of our reservation > thank you to all of the team at Motel One !!
The Cloud One Hotel turned out to be a wonderful stay. While it’s tucked away on a corner street and took us a little walking around to find, once inside everything was smooth and easy. Check-in was fast, and I really appreciated the added security of needing a room key to use the elevator. Our room was small but cozy, with everything we needed for a comfortable stay. The highlight was definitely the rooftop — the bar and drinks were such a treat, and the views made breakfast especially memorable. The buffet was huge, with an impressive variety of options, and enjoying it with the rooftop scenery was the perfect start to each day. I only wish I could have stayed longer! Highly recommend for anyone looking for a modern, stylish hotel with great amenities in Prague.
Perfectly adequate hotel; nothing too special but a great location & friendly and attentive staff.
Great Location. Friendly Staff, Rooms are a little small but the combination is a real value and a high quality experience.
Comfortable, Clean, Fantastic location and a great Bar!!!