Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 29,953 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
Thank you very much for your kindness and attention. As well as for the explanation and help with booking my next trip to Munich for upon registration
Clean, very comfortable, excellent (!) location, very nice breakfast. Would be nice to have a shelf or alike to put soap/shampoo/etc in shower.
Overall, my stay was good, but there are a couple of things that would make me hesitate to book this hotel again. The room was extremely small. I haven’t stayed in a room this tiny for many years, and there was barely any space to place my clothing or move around comfortably. Coffee availability was surprisingly limited. When I went to the lobby around 11:00 to get a coffee, I was told the bar was closed and had to go outside to find a café. For a hotel of this standard, I found it strange that guests can’t get a simple coffee at that time of day. These details affected the overall experience, even though the stay was otherwise pleasant.
The bed was very comfortable..most importantly. Facility was spotless, staff at reception, restaurant and bar were very friendly and helpful. And the location could not have been better. My first time at Motel One/Cloud but will not be my last.
I've stayed at this hotel in 2017, I like the location, my room was clean, and the reception was efficient and quick. However this visit, my experience was disappointing. My room had an unpleasant (bad) smell, unfortunately it wasn't possible to change room; after requesting the room to be better cleaned, it was better but the bad smell was still there. At check in, the receptionist didn't give me a credit card receipt (from the card machine), it wasn't possible to track down that receipt afterwards. As a result, I don't know the exact amount I was charged until I can log into my bank account to check.
I booked at this hotel because it advertised a/c. It was hot and stuffy in our room. No fans available.
I will not be returning to a Cloud One hotel due to one person: Robert at reception. Abrasive, extremely rude, and literally yelled at me. My invoice with you during this stay was around €1,500, and I host events around Europe constantly. Previously, we have used your various locations as our recommended hotel for guests (as we did in Vienna this time). Never again. We can't recommend a hotel chain that allows staff to verbally accost guests. Cheers, Cole
The room was as expected. The breakfast, however, was poor quality and not worth 24.5 euros. The coffee machines were poorly sited, with queues blokcing access to the food. Next time I will have breakfast outside.
it was strange because the payment was done like other times but in reality was without breakfast, we noticed that this problem was happening to almost all the clients, they were heading to have breakfast and their name was not on the list, it was suspicious
the location is perfect,close to public transportation. very clean and comfortable,breakfast was good. our apartment was too small,without mini bar.
Dear Comapny, I have to say that I am genuinely disappointed by the money I spent on my stay at your hotel. Honestly, at this moment I cannot imagine returning in the future. To be fair, the bed was fine and the shower was also perfectly acceptable. I am not the kind of person who looks for problems everywhere. Dirty windows, for example, are something a person can overlook and are not something I would normally complain about. What I truly cannot understand, however, is the basic level of cleanliness in the room. When I moved the large armchair in the room, it was immediately obvious that the area underneath had not been vacuumed for a very a couple of days. And not only there. The carpet in general had clearly not been properly cleaned — there were hairs everywhere, grey hairs and black hairs. Honestly, I probably would not have paid that much attention to it if the very first thing I saw when entering the bathroom had not been a large black hair. And the absolute peak for me was finding a dirty brown towel. I have the entire room recorded on video immediately upon entering, so it is very clear that nothing was staged or created afterwards. It is obvious that the room was simply not properly prepared before our arrival. Originally, I wanted to go directly to reception and complain immediately. Unfortunately, we were travelling for work purposes and had to leave shortly afterwards for a meeting, so we did not want to spend time searching for another hotel under pressure. What makes this even more disappointing for me is that I personally know very well how hospitality operations should function. I have experience working in high-level gastronomy, including a Michelin-starred restaurant, and I have also worked in hotel operations abroad. Therefore, I fully understand what a proper standard of cleanliness and room preparation should look like. And I truly do not consider the following acceptable: - hairs on the carpet, - hairs in the bathroom, - an uncleaned carpet, - a dirty towel, - or the overall feeling that the room had not been properly cleaned. I can send a pictures to you. Another disappointment came during breakfast. We sat outside for approximately thirty minutes, and during that entire time not a single used table was cleaned by the staff. We ended up sitting at a dirty table simply because there was no other clean place available. However, I mention this only as a secondary issue — the main problem for me remains the condition of the room itself. For the price paid, I consider this absolutely unacceptable. I would appreciate your response and an appropriate form of compensation. Thank you. Petr Náhlovský petrnahlovsky@seznam.cz
I really have difficulty with having to buy water. And I feel one cup of coffee in the morning should be no charge. My bartender was rude. But the hotel is wonderful and most people were very nice.
Walking distance from everything and very nice lobby. Rooms were good and staff friendly. Great affordable price!
great location, good hotel for easy stay over, walking distance to main attractions
Your Hotel has the biggest problems first of all not supply Air shut down as a result all rooms do not cellculation air then air quality is no good, not only my room desk chair is broken and also housekeeping doesn't clean room after 4pm back to hotel. But location is best ! May be owner doesn't understand hostility business !
Helpful, professional staff. Beautiful public areas and great breakfast! Excellent location.
Overall very good and would recommend hotel for excellent location and level of comfort. Only slight improvement would be a small fridge and better tea/coffee making (there was no coffee in room).
We enjoyed our one-night stay here, particularly after a very tiring, long-haul flight from Australia with airport layovers in Singapore and Munich on our way to Vienna. A big thankyou to Deni, at front desk, for his professional, friendly manner and help. We really appreciated him organising us an early check-in - no guarantee - by offering us a ready, clean room instead of a room with views on a higher floor hours later. Easy to guess what we chose! We enjoyed the early rest before exploring Vienna. Many thanks. The hotel was in a perfect location, opposite Vienna's main train station. Very easy, and quick, for us to catch a train the next morning to Budapest, Hungary.
Not as good as usual. First I was given a room that had not been cleaned. Then I was given a room with extremely weak aircon.
Incredibly disappointing, I asked why the air con in my room wasn't working, my room was like a sauna when I got there. I was told cooling is switched off and it needs a management decision to change - nothing happened. I messaged on booking.com, not even had an acknowledgement. It is evident that the hotel's management do not give any thought to guest comfort, I had a very uncomfortable stay. It is not as if there is much saving to be made, running a heating or cooling system when outside temperatures are close costs very little, that changes when the temperature difference is greater - this is basic Physics(BSc, Bristol, 1978). Trust your thermostats, it is why they are there.
Everything was ordinary. Breakfast was also not over my expectation. Guests has not been informed that the beginning time of breakfast changes on holidays.
Overall the experience was good. We had a run in with a bartender that was very rude.
Very warm and air conditioning was not turned on. Breakfast is overpriced for what is available. There was no toast making facilities and no cereal. The room and bathroom were very nice. It was very clean so I have no issues with the hotel apart from the air conditioning when it was 24 degrees outside. The glass attracts the heat.
We loved the decoration, atmosphereand location of this hotel. The breakfast options were amazing. The staff was very friendly. The only reason why I'm giving 8 is because I booked a room with a view and I was given a mezzanine level room with no much more than street view with pedestrian passing. Additionally, the temperatures of the city were quite high which made the room hot during the night and no air acconditioned (I understand this is by law in Austria during this time of the year). However, after speaking with the receptionist, we were not offered a fan, and as the bedroom was located in the mezzanine level, the noise from the street made it inconvenient to sleep with the windows open.
Low gluten free options in breakfast
I had reserved a specific room class and arrived early to check in. Room was not ready. Left luggage and later that day returned to go to room but it had been give to another customer. We were offered a much smaller room and a small discount. Then on last day of stay we and several other guests were kicked out rudely from side patio by bartender and not offered indoor seating. On our exit from bar area we overheard that bar tender did this at the private request of other hotel guests. This is totally unacceptable behavior. We stay many times at Motel One but will avoid Wien Hfb location.
The first room we were given wasn’t great, smelt of cigarette smoke so we went back to reception and they immediately gave us another room
My experience at the hotel was excellent. I especially appreciated the stylish design, the high-quality bedding, the warm welcome, and the breakfast. Overall, perfect. The cleanliness was also impeccable, and I felt very well taken care of.
Love the bed. It was so comfortable! And the view over the city is amazing.
Top-Hotel und Top-Team !!!
I enjoyed very much my stay for 4 nights at Cloud One. The staff were extremely helpful and responsive, the room very well-appointed and spacious, the bathroom very user-friendly. The central location was perfect for me attending the opera and seeing museums and meeting friends who found the lobby welcoming and the bar well-stocked. A super stay!
Friendly staff. Easy check in. Clean, basic comfortable room.
No air conditioner, poor service at reception, breakfast
Really liked the hotel The room was clean and comfortable We liked the central location We also liked the bar area to relax and get a drink as there was no kettle in the room.
Apart from increasing the price substantially and changing the colour scheme from blue to brown, I cannot see any benefit from changing this hotel from Motel One to Cloud. The aircon in the room didn't work. Still no USB ports in the room.
Several technical issues with my room: non-functional TV, non-functional A/C. Asked to move to a new room, was told none are available, and then heard another guest move rooms shortly thereafter. Without A/C, having a window open was essential, but room layout meant an open window would severely limit accessibility in half of the room.
During breakfast on Wednesday the room was crowded and no decent table and chair was available to eat your breakfast. Room and hotel are clean. Heating was to hot personally for me in the lunch room.
Nice, clean rooms. I especially liked the garden/outdoor area. An informal breakfast area was appreciated.
Very friendly staff, my wish for a room in the higher floors was heard. Very clean. Comfortable bed and two pillows to choose from. Would most definitely come again.
Great hotel right next to the Prater. The noise from the Prater did not reach us even though we had the hotel window open. Friendly staff, comfortable accommodation, I appreciate the organic cosmetics in the hotel room! Pleasant atmosphere in the hotel lobby where we stay for evening drings. The only thing I would criticize was the absence of warm food at breakfast (Continental breakfast only, but delicious).
Need of telephone in d room. Refrigerator and a kettle
We appreciated location near train station but very quiet and clean Clean and quote rooms and friendly staff
The reservation should been have already been paid, as stated by the company making reservation. Unfortunately, while check-in I've been asked to pay for staying at the hotel. After a hour of checking emails, calling the responsible person at the company and looking for the company's credit card. Don't know who's "fault" was that, and it is not about pointing fingers, but the overall experience was bad at the beginning. Finally the card has been found and all went well thank You.
We liked the interior design at the reception and in the restaurant. The room was clean and we liked the bio organic liquid soap. The room was calm. The breakfast was delicious. The Danube walk path was just 1 minute. We liked it very much. We didn’t used the parking. ( We wish to have 1 small pillow filled with leather or something natural). Everything was excellent.
We love Motel One for its staff, its convenience and its locations.
Thanks for a good time at the hotel.
Hotel really nice and good location. Problem is lack of staff at reception. Took almost 20 minutes to check in/out
Overall I was satisfied with my stay. But I was a bit shocked to get a room without desk. As I visited your hotel on a business trip this was very impractical for me. I was not aware of this while booking my room. Overall the room was very narrow.
Dear Hotel The Cloud One Staatsoper, That was my 6 th visit of this hotel, but unfortunately I have to say that prices increased but service become much much worser. Could you please explain me why in double booked room present only ONE chair for setting??? First of all I have to note cleaning of the room was not good at all, in some of day a room cleaners even forget to leave a new towels for hand and face or for bathroom. In another day till 16.00 a room was not cleaned and we came at 16.20 and waiting for cleaning, that was done in 3 minutes and of course not inappropriate way. The Best thing of this hotel is the location but believe me The PRICE of a room for facilities of room, and service that provides is extremely HIGH !!! May be it will be really acceptable if the room will be equipped at list with 2 chair for 2 person, small refrigerator or phone for have a possibility to connect the reception. Reception service was very good and helpful ! I am sorry but at this time I see much difference because that was not my first or second visit.
The location is great, near metro station, Copa Beach and the Danube River. Great terrace overlooking the river. The room was a bit small. TV was difficult to manouver.
Switch on. beOne.
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Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the The Cloud One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
