Motel One Vienna
5 Hotels in Vienna
What our guests say
Very good
Overall rating from 30,238 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
All perfect! Nothing to complain about. I congratulate all the workers who served us, especially those who managed breakfast so well and cleaned the buffet area (Claudia and her colleagues).
Staff was great. Food was good. Room was spacious overall. TV was super slow and I couldnt link it to my mobile device. Air in the room didnt work too. Bathroom was great.
Lovely, clean hotel in very close proximity to the station. Staff have a positive ‘can do’ attitude and a lovely gentleman receptionist allowed us an early check in as there was a room available. I forgot to ask his name. The bar is lovely however a suggestion from us would be to provide a few higher seats as the chairs are quite low. A kettle would also be great in the room however we were aware before we came that there wouldn’t be one. Would definitely return to this hotel and would fully recommend. Thank you.
Fantastic location; very friendly staff
I like your concept, rather simple, but efficient and guests get everything what they need. The only thing I was missing was international news on tv. Maybe I just did not know how to operate the room tv.
Everythis was perferct, thanks a lot
There was construction going on at the hotel and things were limited. The room also has a funny smell to it. The drain in the bathroom sink was clogged. But overall the staff was trying to be accommodating.
I have been a fairly regular visitor to the Motel One Wien-Staatsoper over recent years. I have valued the excellent central location, the vibrant visual decoration, the functional efficiency of such things as the Wi-Fi and the shower, the views from certain rooms, the speed of check-in and check out, and have never worried overly about the lack of certain luxuries to be found in other hotels, for example a fridge in which to keep food fresh, a more extensive breakfast, and more space to put away clothing or leave suitcases out. In my recent trip two things should also be added - one I was extremely disappointed not to have received any note in advance of the extensive and disruptive work going on in the public spaces, as well as the smell of fresh paint elsewhere. I think it would have been not good but essential customer practice to send me a message in advance apoligising, even down to small matters like 'when you walk in you will find the temporary check in area to your right hand side', 'allow us to offer you a drink at the bar to make up for the inconvenience' etc. I think you really missed something important there. On the other hand I want to really point out one employee to praise hugely for helping me with a certain problem that I encountered whilst picking up my luggage on Friday 27th of March at 2pm. As I was leaving the hotel unfortunately I placed my mobile phone down on a sofa and walked off without realising. I realized very soon that I had lost my phone and that that would have been where it was lost, went to reception where I was told that nobody had handed a phone in, and of all the people that I went to talk to in the hotel about this, there was a young lady in your team (dark hair), who was unbelievably helpful, and went through all the right things that should be done in this case - to get me to look carefully in my luggage, to think carefully about when I'd last used the phone, to actually go to the front desk and ring my phone number to see if it answered. I was extremely impressed with her help and I really hope that you will make a note to thank her from me for that, and hope that you value her service. The other person who was extremely helpful was a workman - dark hair, medium to tall with a white overral on - I asked a number of the workmen if they'd seen the phone anywhere and he thought that he may have seen one and then went to talk to a couple of the staff about this, and they said yes one had been sent back to the front desk - this was invaluable because when I originally had gone to the front desk they said that no phone had been found I cannot tell you how much help the young lady and the workman gave me, and really want them to be thanked.
nice position parking not easy to find if it had a gym also it would be perfect!
It was great
- checking in didn’t meet your standards which I’m used to ( attitude and performance ) - always dimmed lights at reception desk; not inviting - location, people working at the bar and at the breakfast counter were wonderful incl. the person at checking out
It is hard to judge the hotel properly as it was being refurbished during our stay. However, the room was comfortable enough, just lacking tea and coffee making facilities and air-conditioning. The cleaning was done very well each day, and the staff could not have been more friendly and helpful. But we would stay there again, if only to see how the alterations turned out.
Comfortable and convenient location. Staff all very helpful and friendly
Easy to make reservaation, friendly receptionits, very clean rooms, very good service. Very good and convinate location.
Booked via booking.com 2 rooms with breakfast but upon arrival I was told I need to pay extra 17$ a day per person. Stuff are so unfriendly.Manager was rude and told me to address any issue to booking.com. Rooms are extremely small , didn’t have closet or any space for clothes or basic items that always provided at any hotel like shampoo, conditioner, iron , kettle and safe for valuables .For the price we paid you can found better options for sure . Safe your money and comfort and look for other accommodations.
Clean and comfy room. Lack of small fridge in the room and parking that is optional (payed, no reservation option) is what could be better.
I had 2 nights, one business, one privately paid. I asked at checkin to separate the invoices, that was agreed, but I got one invoice with both nights on it, and so far no reaction on my query to split the invoice, neither by email, nor by phone. This is very disappointing, as overall I was happy with my stay. the only suggestion I would have is to replace the paper drinking cups with glasses.
Nice hotel very cosy! Nice location near the central station, very convenient for Business trips. Maybe rooms and bathrooms should be a little bit larger…
To much noise from the restoration, 06.15 in the morning ekstremely noisy, lasted 1 hour. No cleaning 1.day . Reseption untidy, too much not ok this time, unfortunately. To pay full prize under this condition is not right. Motel One Statsoper has been my favorithotel in Wien, no longer. I wait for apologise and compensation.
Hotel booked over than 6 month in advance to attend Vienna opera for wedding aniversary, but surprise,surprise - at arrival hotel was under renovation and overbooked. After discussions they found one room but our friends were relocated to other hotel in Vienna. Next suprise - at arrival paid for hotel +full breakfast, but in next morning - breakfast is not available due to renovations. So question is why at the moment of payment nobody informed us about this? Resolution was found at checkout and breakfast was refunded. And breakfast in nearby caffe was lovely! And just additionally - removation means dust also in rooms and for no iron/board available to prepare for opera in evening.
Everything was great and we enjoyed our stay. My only remark is that the button of the toilet in our room was partially broken.
The room is clean. All services that you expect are reasonable and enough.
Nice clean modern hotel with good facilities and sensible pricing. Location is fine for the business and UN area and close to the Ubahn. Short hop into the city centre.Friendly staff and a great breakfast. Only comment and not a criticism is maybe access to coffee/tea in room or in the bar/lounge. We will be back!
Really enjoyable stay at Motel One Staatsoper. Although the hotel was undergoing renovation / upgrading this didn't really impact much - no louf noise etc so I still got a good night's sleep. Staff on reception were very friendly and helpful.
A quiet and well-organized place with all the services. In my opinion, the cost of breakfast, especially for a family, is a bit too high
The location and room were great. We would have loved to have a little fridge in the room.
Great location and building, outstanding value for money, wonderful staff service and responsiveness
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The room was clean but small. The staff were friendly. Disappointed to find on arrival that there was limited breakfast due to renovation works. We felt as a matter of courtesy and good customer service, that we should have been notified of this before our arrival. I also emailed raising the above issues during our stay. I feel that not receiving a reply as yet, reflects poor customer service and is unprofessional. .
Nice place - Nice room - Clean - Very nice lobby - Very polite staff - I believe breakfast could be a bit better (no scramble eggs - omelete - sausages - bacon etc)
Nice Hotel, good Service, good place to be
I chose to stay at Motel one as I have stayed at this chain in other cities and I have to say I was a bit disappointed by the extremely space and plain room. The reception and breakfast were just as good as other Motel Ones though.
The bed was so comfortable and had plenty of pillows. The breakfast was fantastic with a variety of fresh food to choose from. The room was well-designed, so even though it was small, there was plenty of space for my luggage.
I normally always enjoy staying at Motel One. This time however I was disappointed. The room was tiny (smaller than my bathroom at home) with a sloping ceiling, verging on claustrophobic, and the price of over €200/night relatively high in view of the inconvenience of the ongoing renovations. The prosecco in the bar was mediocre and breakfast not available. What the café nearby provided was not up to your standards. While I appreciate that improvements are being made, the overall experience was less than satisfactory.
We enjoyed our as always look forward to returning and the completed renovations
The HVAC system did not work. It was quite warm in the room and it was too loud to keep the window open throughout the night.
the room was nice..clean and uncluttered…though a chair for the table would have been nice. You are well located. The front desk staff were friendly. It would have been nice to know that you had works going on and that services were limited and a voucher were have been nice.
the heating monitor was broken and the room was too warm. I was not able to lower the temperature and slept very bad. It would be nice to have a safe, a water boiler in the room and body lotion.
All great - except no gym
Super Hotel
The hotel was under construction, so somewhat disorganized and not focused on providing a positive customer experience. Your computer system is a disaster and was difficult to manage. Your upgrade last November was felt by your customer... Paying in advance for any service rather than charging to the room is an inconvenience...it makes me feel you don't trust me...
good location, clean rooms, friendly staff
Due to working, the corridors on the 4th floor were very dirty, there was no proper bar in the hotel, I was not informed upfront of the constructions and the smell of the construction were very much available through the ventilation in the room on the 4th floor. Information at the desk about the alternative for the breakfast was not clear, only directing with the finger were it should be located, instead of telling or given a small map to indicate that there is a passage to get there in an easy way.
Love the Place !! Always perfect
Great value, great location, crowded at breakfast, but good turnover of food by staff.
Alles gut
Excellent staff. Efficient and friendly. I would suggest that water and tea/coffee facilities should be complementary in the rooms
Alles ok
Great hotel, as always. BUT my room and bathroom felt quite used and a little bit run-down this time. Unusual for the typical Motel One quality level. I also wasn't happy with the quality of the rolls ("Semmeln") in the breakfast buffet this time. Usually, they were big and fresh. This time you could really see that it is a lower-quality industry product. Please improve! Staff and friendliness is exceptional as always. Thank you! Still good value for money.
Alles super
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Vienna
Sleep like an emperor in Vienna – in five different “palaces”!
We have no fewer than five locations in the Austrian capital, each boasting individual design, stylish rooms and warm, welcoming service. If you’re arriving by train or here for a business trip, the Design Hotels at the Westbahnhof and central station are ideal, while the One Vienna Staatsoper and Hotel am Prater put you right at the heart of the city, which beats at its own unique pace. Tank up to keep time with a healthy breakfast, sort out your plan of action using our free Wifi, and get ready to enjoy all the surprises Vienna has in store when you step out the door. We’re sure to see you come back again and again, as Vienna’s many faces reward a return visit. Most obviously there’s all the architectural magnificence to gaze at. As do more than five million tourists a year, coming to the banks of the Danube to see the baroque houses lining the Ringstraße, the Gothic St. Stephen's Cathedral and any number of Art Nouveau marvels. Set in another of its aspects is an artistic hotspot, a centre for music and historical interest – as well as a night-life scene that measures up to that of other European capitals. Let the city’s atmosphere wash over you, get to grips with its unique sense of humour, discover Vienna in your own way.
Budget Design Hotels in Vienna – your Motel One
Vienna’s skyline is still dominated by the legacy of its once all-powerful Hapsburg monarchy. The ornate Baroque palaces of Schönbrunn and Belvedere, the Hofburg complex, once centre of an extensive empire, and the renowned monumental edifices lining the Ringstraße are all testament to Hapsburg architecture.
The Schönbrunn Palace with its expansive parkland and the world’s oldest view is well worth a visit if you want to find out more about the city’s storied imperial past. Our Design Hotel at the Westbahnhof station is just a few minutes from this Baroque residence. Promenade through this UNESCO World Heritage site in the footsteps of tragic Empress Sisi, meander the cunning maze, admire the ostentatious ceremonial chambers.
Vienna is viewed by many as enjoying an exceptionally high standard of living, and has plenty to offer the palette. Its tradition-steeped coffee houses serve up characteristic speciality mixes such as the Melange, Häferlkaffee and Einspänner, and of course the Wiener Schnitzel is more tender in its home town than anywhere else.
Alongside the numerous cafés and restaurants, the city centre is dominated by the imposing towers of the Stephansdom cathedral, a Viennese landmark consecrated in the 12th century, it is regarded as Austria’s most important Gothic edifice. Close by is the Hofburg, an expansive palace complex formerly used as the Hapsburg seat of power.
If you’ve had your fill of old buildings and are ready to let your hair down, sample Vienna’s electronic music scene in the city’s wide range of clubs. The so-called “Bermuda Triangle”, in what was the Jewish neighbourhood by the Ruprechtskirche makes a good starting point for your night out, or try the Spittelbergviertel area in the 7th and 8th districts for a more alternative vibe. The Naschmarkt is where Vienna’s young and trendy go to dance. Vienna's many facets, encompassing the old and the young, the past and the present, the opulent and the charmingly alternative are sure to appeal.
Travel Like A Local
Melissa from @mylittletravelgallery knows her way around: coffee houses, parks, shopping - Vienna!
