Motel One Hotels in Vienna
Which Motel One hotels are there in Vienna?
01 / 06
How do guests rate the Motel One hotels in Vienna?
Very good
Overall rating from 30,148 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
No cupboard, 5 hangers on an open rack measuring 30 cm. One has to live out of a suitcase. No drawers. Small shelves (10x15cm)as bedside tables. No kits in the bathroom apart from paper handkerchiefs . But the location is excellent, common areas are spacious..the bar ( staff)is efficient.
room clean, breakfast with fresh bread and lots of options
Normally when I stay, there was water served in room, this time wan not. shower was dropping water and there was someones hair on towel.
Clean and quiet room. Everything necessary is available. Location is top. Breakfast is including grapefruit, which I like a lot.
The location is the best thing about this hotel as it’s right outside the entrance to the train station. Wasn’t impressed with how we were treated when we checked in especially as I am a member and I’d already checked in online. The lad who served us was showing a new member of staff called Rebecca what to do, but he was too busy flirting with her and laughing with her than he was doing his job. Didn’t even wish us a good stay or say anything about it. Extremely unprofessional and very rude. We were given a disabled room although I don’t know why. The bathroom had an awful smell of drains quite a lot. We only stayed two nights so it wasn’t worth mentioning. Also the big pillows that I always like in the Motel One’s I stay in all over Europe are different in this hotel and I don’t know why. The pillows here are like bricks which is a shame as the rooms are usually nice. Despite the above I would still stay here again if I was in Vienna.
I was able to get to the room of my colleague on a different floor to pick something up, however then I was locked on the floor as I couldn't get off anymore.... also external doors were open. So nice Motel, perfect location but security is below average.
Overall the common areas are nice but the rooms were extremely small and also very hot for October. Bar was nice but disappointing because you can't charge anything to your room. Breakfast was expensive for what it was.
everything was ok, the breakfast was very good and you helped me with earlier check it. Great thanks for that.
I have stayed here multiple times and keep on coming back (provided the prices remain reasonable, although they seem to move upwards). Unfortunately the first room I was given, had a rather pervasive smell as if someone had smoked in there. I would expect this to be better checked by the cleaning staff and more severely sanctioned by management
The location was excellent. Central Vienna only 5 minutes by subway or tram. Or even an easy 30 minute walk. The staff at reception were very friendly and welcoming. I would describe the rooms as compact rather than small. Very clever use of space. Bed was very comfortable. No complaints at all!
We were pleased with the hotel selection for our city break in Vienna. The Cloud One is in a great location, close to the Opera House and Museum Quarter. The bathroom was a bit cramped and the bedroom lacked a minibar or coffee making facilities, but was clean and bright. Breakfast was just ok. It was very limited on hot food choices and was the same choice each morning.
Disappointed that there was no coffee/ tea machine in the room. Also no safe in room. Should have access to tea/ coffee free during stay Overall our stay was good.
Great hotel, clean, modern, well appointed and in by a great area. Right by the opera! Our room was on a low floor and very noisy!!
My parking ticket didnt work at 6 in the morning i paid 20€ for it… Nobody was at reception They gave me top floor room, which was like really reall small climate didnt work there at all
Overall, I enjoyed my stay at your hotel and was satisfied with the experience. However, I encountered an issue during check-out that I would like to share so that future guests can avoid a similar situation. We stayed at your hotel for two nights and parked our car in the garage. On the first day, we needed to leave the hotel temporarily, and a member of your reception team kindly provided us with a parking card for a fee of €40, which covered our parking for the entire stay. We used this card to exit the garage without any issues. Unfortunately, when we returned to the hotel, we mistakenly took a new ticket at the entrance barrier instead of using the parking card that had been issued to us. As a result, when we attempted to leave the garage on Sunday during check-out, the barrier would not open because the system requested payment for the newly issued ticket. At first, we tried to understand and resolve the situation ourselves. When we approached the reception desk for assistance, we were told that nothing could be done from their side and that we would need to contact the garage operator directly. We were also informed that if the garage operator refused to help, we would have to pay an additional €47. I was quite surprised by both the response and the manner in which it was communicated. The conversation felt dismissive and lacked the level of support I would have expected in such a situation. I asked whether the €20 already paid for the original parking arrangement would be refunded if we were forced to pay again, and I was told that it would not. Fortunately, we were able to contact the garage support team via the intercom at the barrier, and they kindly opened the gate for us. Had they not been available to assist, we would have been required to pay a total of €67 for parking, despite already having a valid parking arrangement through the hotel. To help prevent similar misunderstandings for future guests, I would kindly suggest adding a prominent notice, ideally in bold and clearly visible text, in the elevators, parking area, or guest information materials. The notice could explain that guests who have received a parking card must use that same card when re-entering the garage and should not take a new ticket from the machine. Such a simple clarification could prevent unnecessary confusion, inconvenience, and additional costs for your guests. Thank you for taking the time to read my feedback. I hope it will be helpful in improving the experience for future visitors.
Really enjoyed my stay at the Hotel Motel One at Vienna Prater. Amazing staff and atmosphere. I‘ve never seen such a positive team before starting in the lornkng at the breakfast buffet - everyone was so incredibly friendly!!! Additionally, for a vegan there were plenty of options available like plantbased milks and yoghurt, fruits and grains. The only thing I missed was nuts. But I highly appreciated the availability of soy milk!! Rooms were okay not the newest but very clen and room service was also great. So - will be back soon!!
It was really close to VIC. You should offer some small conveniences as shower cap, body lotion and include breakfast
Excellent staff service. The rooms are spacious, nice and clean. The location is excellent because I was at a conference, and also the metro station, which is very close by, brings you closer to the center of Vienna in 15 minutes.
The single room was clean and well-organized. It was a one night stay, so I really did not need any additional comforts. Not having a proper work desk was an issue though.
No safety deposit box and coffee machine
The location was perfect! Unfortunately the staff at the reception were rude. Room was clean but bit small, no place to unpack clothes. Breakfast ok, not special. The breakfast Lady started cleaning my table at 10.00 when i was still eating. I liked the hotel, but you have to do better with the staff.
I had chosen this hotel because of its location but, despite a promising website appearance, the overall impression was disappointing. The room was very small, hardly place for two suitcases and only a small "wardrobe" to hang clothes plus the safe was too small to store a laptop. Small table with no room to work, no refrigerator, no tea/coffee making facility. After several days in Burgenland, this was the most expensive hotel we stayed in and the least comfortable. The barkeeper was even openly annoyed when I asked for some ice cubes (he offered 4 and grumbled when I asked for more). On the positive side the breakfast buffet was excellent.
Excellent stay. Great check in. Clean room. Really comfy. Faultless stay.
The lack of air conditioning was not acceptable to me. The room was too hot to sleep in. I also was given wrong information about the ac - it worked my first night (albeit badly...) but wouldn't work the next day and I was informed an engineer would look the next day and to sleep with the window open. Except i had an odd shared balcony room onto a vusy road so that was not an option. Next day still not working Except this time I was told the system was just off due to the time of year but the room was still too hot to sleep. Cloud one website says ac - not occasional ac... the hotel was too busy for your staff to help and I will say they were lovely but I paid over €300 a night for very little sleep it was a very poor experience and I won't ever return nor recommend anyone does
Whilst the location was great, we did not get the room that we originally booked. The queues for reception (check in and check out) were very long. Our room was very small and not appropriate for having two medium sized suitcases open. We had to use the desk for one. Very disappointing.
The staff were incredibly helpful and courteous. The hotel was clean and very well designed. We had a wonderful stay.
The location and hotel design is incredible, room was small but comfy. Great atmosphere in the lobby. ChatGPT recommended this hotel since she knows my interests.
We were able to check-in swiftly, despite a crowd and appreciated the early breakfast service since we had an early train.
Beautiful property, very nice and helpful staff and accomodating spaces for a wheelchair user, yay. Also the breakfast had an amazing spread and the location was very central, right by the Opera, Albertuna and many restaurants and souvenir shops. Perfect for a quick little getaway. Comfortable beds also.
Great location if want to stay near wien central station for easy transport to other city. Can choose train or tram services from wien central station to city area. To take note no kettle and mini fridge in room, but option to get hot water from the bar and keep food/drink at reception fridge. Overall great stay.
Enjoyed the stay and the room was clean. The bathroom was nice but a little short on places to put toothbrush and such. Same with the room. With no drawers for clothes and only a very small place to hang clothes up
The lobby design is certainly impressive, clean, and modern. The guest service staff was helpful but could be more friendly. The room was cute but felt like it lacked basic amenities. There were no slippers, pillow was pretty flat, and towels were thin. The restaurant staff was excellent though, from breakfast to happy hour everyone was well attentive and great. The best part of the stay. Other than that. the hotel price rate did not really satisfy the stay. Lots of simple improvements inside the room that can be easily made to make the experience better.
Very pleased with location and the style of the hôtel
Excellent location. Breakfast with lots of options. Beautiful building and rooms. Comfortable bed! Kind staff and close to spectacular places to visit in the city.
I loved it
Wonderful hotel at a great location
The hotel rooms had no personality and it was ashamed in such a great building
Room was very comfortable. I was expecting tea/coffee-making facilities in the room which were not provided - such provision is now pretty standard in hotels, so you should really advise potential customers beforehand that you do not.
Very pleasant stay at Motel One Wien-Prater. The room and bathroom were clean and tidy, the breakfast was very good, and having coffee with plant-based and soy milk options is a great plus for vegan guests. The garage is also a big advantage. The hotel is just a short walk from Praterstern U-Bahn station, making it very easy and quick to reach the city centre by public transport. Despite the location, it was not noisy at all with the windows closed. I was very satisfied with my stay and would definitely come back again.
I was disappointed that my room was missing amenities usually found in a Motel One. No safe, lamp, suitcase stand. Less room to hang clothes.
Staff was courteous, room was very nice and the bed was comfortable. We enjoyed the view of the courtyard.
Everything around the hotel was great but I still did not receive my invoice per email which is really too bad to phone and ask for your bill.
Desperately disappointing: starting with a very average check in experience where I was told I didn’t have a room (I did) to the room itself. I call it a room, it was more like a cell. Tiny, barely any light, no water in the room, no tea, coffee or any amenities and the tiniest thing in the corner which I think was meant to be a desk. Never been so pleased to check out.
Room was comfortable and had top quality products
The breakfast had very limited variety. I would recommend to add more protein to the breakfast. Also there was no water offered
The room is very small but bed and shower were perfect. However, the breakfast is terrible. Cold egg, fruit not fresh, no toaster, cheese and meats very basic. Staff are very friendly and helpful especially Mario at front desk.
We reserved two rooms in Vienna. The location and cleanliness was great. However the low score was for needless delays with our check in, system not working, confusion with two rooms, lack Of warmth and friendless, no offering if any intimation about or stay like room or hotel amenities, we had to literally pry it out. Then we witnessed other guests being checked in with enthusiasm and helpfulness and getting water bottle options and other helpful information about Vienna let alone the hotel. Wow! We were florted at the dismissiveness we received. Dud we do something wrong? Maybe reserving tow rooms was too much?? Also found belongings of previous guest in our room we returned it to front desk.
Very clean and efficient hotel. Fresh baked goods at breakfast every day, courteous staff, clean rooms.
Better than good rating had been given thanks to the modetn building, confortable bedrooms and good breakfast. However one cannot always get the spacious favorite rooms. Due to the lack of dinner, we always go to Vapiano. I suggest that a mechanism be introduced that hotel guests get a reasonable discout upon showing the room key. Is it worth consideration on your part?
Extremely conveniently located to the train station and a reasonable walk or short train ride to the city center. The staff were helpful and we were able to stow our baggage as we explored, as we got there too early for check in. The room was small but sufficient for our needs, and very clean.
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What can you expect at the Motel One hotels in Vienna?
Stay in imperial style in Vienna – in more ways than one: Motel One has several locations across the Austrian capital, offering you unique design, modern rooms and a warm welcome. If you’re travelling by train or on business, the hotels at Westbahnhof and Hauptbahnhof are particularly convenient. With The Cloud One Vienna State Opera and the Hotel am Prater, on the other hand, you’ll be right at the heart of the city and just a short distance from where Vienna really comes to life.
Fuel up with a healthy breakfast, plan your day thanks to free Wi-Fi, and look forward to the discoveries Vienna has in store the moment you step outside the hotel door. It’s well worth coming back, as the city is multifaceted and cannot be fully experienced in a single stay. That is precisely what makes it so appealing: every district, every coffee house and every route reveals a different side of the city.
On the one hand, Vienna boasts architectural splendour: the buildings along the Ringstrasse, the Gothic St Stephen’s Cathedral, Art Nouveau, palaces, museums and a rich history. On the other hand, there’s coffee-house culture, music, art, the Danube, the Prater and a nightlife with a rhythm all of its own. Go with the flow and discover the Viennese charm in your own way.
Which Motel One hotel in Vienna is right for your trip?
It’s easy to plan your visit to Vienna if you first distinguish between the city centre, the railway station, the exhibition centre and the Danube. Motel One Vienna-Hauptbahnhof is particularly convenient if you’re arriving by train, have several trips planned across the city, or want to explore the Belvedere and the city centre with ease. Motel One Vienna-Westbahnhof is ideal if Mariahilfer Straße, the western parts of the city, Schönbrunn or the Stadthalle are on your itinerary. For the Prater, Messe Wien, Praterstern and routes towards the Danube, Motel One Vienna-Prater is a good choice.
If your idea of Vienna is more about the Ringstraße, the State Opera, the Hofburg, the Naschmarkt, coffee houses and the classic city centre, The Cloud One Vienna-State Opera is particularly central. Motel One Vienna-Donau City is a sensible choice if the UNO City, Austria Center Vienna, the Danube Island, Donaupark or appointments north of the Danube are important to you. That way, you’re not choosing based on the prettiest name, but on the route that defines your day.
Business travellers are best advised to choose based on the location of their appointment. Motel One Vienna-Hauptbahnhof is ideal for arrivals and multiple appointments; Motel One Vienna-Donau City for the Austria Centre, UN City and international office districts; Motel One Vienna-Prater for Messe Wien and events; and Motel One Vienna-Westbahnhof for locations in the western part of the city centre. For central meetings and evening activities, The Cloud One Vienna-State Opera is particularly convenient.
How do you explore Vienna from the Motel One hotels?
Even today, Vienna’s cityscape is still very much shaped by the legacy of the mighty Habsburg Monarchy. The magnificent Baroque palaces of Schönbrunn and Belvedere, the Hofburg as the centre of the vast empire, and the famous Ringstraße with its monumental buildings bear witness to the Habsburgs’ architectural legacy. If you’d like to immerse yourself in Vienna’s legendary imperial history, Schönbrunn Palace, with its vast parkland and the world’s oldest zoo, is definitely worth a visit. From our design hotel at Vienna’s Westbahnhof, you can reach the Baroque complex in just a few minutes. Stroll through this UNESCO World Heritage Site in the footsteps of Empress Sisi, wander through the enchanting maze and discover the magnificent ceremonial rooms. Vienna is regarded as one of the cities with the highest quality of life in the world and has plenty to offer for both body and soul. In the traditional coffee houses, you’ll be served Melange, Häferlkaffee and Einspänner, and the Wiener Schnitzel here is more tender than anywhere else. Vienna’s city centre is characterised not only by its many cafés and restaurants, but also, and most notably, by the imposing architecture of St Stephen’s Cathedral. This Viennese landmark was built in the 12th century and is now regarded as the country’s most significant Gothic building. Not far from the cathedral lies the Hofburg, a sprawling castle complex and the political centre of the former monarchy.
Had enough of historic buildings and looking for a laid-back party atmosphere? Then we recommend a detour into Vienna’s electronic music scene, which you’ll find in many of the city’s clubs. A perfect starting point for night owls is the ‘Bermuda Triangle’, the old Jewish quarter near St Ruprecht’s Church. For a more alternative vibe, head to the Spittelberg district in the 7th and 8th districts. At the Naschmarkt, too, you can dance side by side with Vienna’s young, hip crowd. Old and young, yesterday and today, opulent and charmingly alternative – let yourself be captivated by these contrasts in Vienna!
FAQ: Frequently asked questions about Motel One hotels in Vienna
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