Motel One Newcastle
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Very good
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The room was basic and compact. Broken seat, less than warm water in the basin, broken bottle of shower gel, tv comes on every time I come in, bed was a lump of foam, pillows were uncomfortable. Light switches were not in reach on side of bed power points were. The breakfast was continental at best. The lobby was very nice and the staff were very helpful.
Brilliant location, and I loved the main reception, bar, lounge and dining areas, loved the look and feel of it all. I enjoyed spending time in these areas. Had a really cool and sophisticated vibe. I only wish the actual room carried some of these themes through. The rooms felt like a different hotel. Nevertheless I loved my stay.
Immaculate Very good location Every thing that you need Very nice staff
Hotel was lovely upon entry big high ceilings and spacious reception/bar area. Lifts were clean. Hotel overall was very clean and the staff were very nice the room was modern and clean however it was very cramped and we were promised a king sized bed but ended up with 2 single mattresses on the king sized frame and a weirdly shaped pillow. Did not have breakfast but witnessed what was on offer and In our opinion it was not worth £13.99 each
The teams at all the Motel Ones we have stayed at are second to none. The rooms, while deliberately not large, contain everything we need for a short break. The only thing I would like to see is proper cups in the rooms again, rather than disposables.
Love this place and would definitely stay here again. The staff were all so friendly from the reception to the bar and those making up the rooms. Everyone was helpful. The rooms are simple and great.
A great hotel, modern, ideally located, gives a great city experience right in the centre of things
Heat did not work very well. No phone in room to contact reception. No space in shower to place soap/shampoo. Room interior adequate but could use an update.
Lovely friendly staff both at check in and serving drinks at the bar. Rooms nice and clean with comfortable bed.
Really polite and friendly staff, really clean and stylish hotel in great location. Would definitely stay again and have recommended to some friends. Great price too for a city centre location. Keep up the good work 👏
Excellent informative friendly check in. Room was clean and very comfortable bed. Didn't hear a sound all night, slept very well. Bar staff very friendly.
Great hotel clean and tidy enough space for what we needed for a one night stay. Perfect location. Hotel bar is lovely all staff helpful and friendly would definitely stay again
Excellent, spacious and comfortable hotel. Gorgeous decor Perfect location Friendly staff Minus - no exctractor fan in bathroom
Room too warm. AC did not seem to work. Suggest blind for window. V sunny.
The hotel was lovely and clean.
I really loved my stay with you. Staff are friendly and approachable and solved the problem I had with my hot room by providing me with a fan. Hotel was well appointed and very clean. Breakfast had vegan options which I was delighted at. I suggest putting plant based milk sachets in the room would be a great idea. I have arthritis and couldn’t use the cup provided in the room as it had no handle- please consider putting proper cups in the room.
staff was amazing
Small but very nice room. Modern with great facilities. Very comfy bed. The staff were friendly and professional (although one guy needed to iron his shirt). Disliked · The continental breakfast was very nice, but it was a shame there was not a choice for a cooked breakfast.
Superb stay with particularly outstanding service. The only thing I have critically to say is there’s no fan in the shower room and I kept banging my head on the bedside lights!
Great value for money. Great location. The room was clean and ideal for my needs.
E4xcellent service...modern, clean and friendly
Excellent staff in a very well appointed hotel. Perfectly fit for purpose
As ever this is a great location for any event in central Newcastle. Really good value for money.
I love staying at Motel One. It is clean, stylish and great value for money. The sheets and towels are a particular plus. They always feel such good quality. The only thing I would improve is either the provision of steaming services or some ability to screencast as I couldn’t find this (I might have missed it).
All staff very friendly and extremely efficient.
So cheap £60 a night . But fantastic. Great location . Would recommend.
I am a regular at the hotel in Newcastle ( weekly stays). From the front desk, to the cleaning team, everyone is extremely friendly, polite. The bar and breakfast team are fantastic ( Carla and David) ALWAYS go beyond in customer service, friendliness and making sure everyone is always happy. Every single visit.
Stayed here with my wife and friends what can I say a great hotel close to all your needs. The staff were very friendly and helpful nothing was too much bother.
Excellent location our 4th stay here and definitely recommend it. Clean, nice bar area, great location and really great friendly helpful staff.
Very convenient location and friendly helpful staff. There was however a real problem with the hot water which meant no hot showers. Was offered room change but friends who had stayed on another floor also had some issues and saw a few reviews which said similar so think it is a more general issue.
I stay here regularly and always come back for the friendly service and great value. On this visit I was unwell and Krista and the rest of the team were brilliant, even agreeing to check on me later in the evening as I was staying on my own. Can't fault the team, they always go above and beyond. Thank you!
Great staff and kind to my dog Lily too. From start of day and into the evening staff were proactive and nice to deal with. We will be back ! :)
Terrible smell in our room and very hot. Lovely staff, breakfast great but room a little on the small side. Carpet tired.
Really good value ! Keep up the good work.
Exceptional value for money. The location was unbeatable, and the decor was top-class. Service on arrival was very friendly, welcoming and professional. The room was 'snug' but acceptable. The continental breakfast was underwhelming. Would certainly recommend and return.
Reception was very good. Very polite and quick service. Evening on return to motel. Quiet drink at the bar. Good fast service. Rooms clean and tidy. Although when we both in separate rooms tried to shower. Hot water stopped after a few minutes and became luc warm,unfortunately.
The hotel is in an excellent location and a 5 minute walk from the station. The only down side was the room was very stuffy. Despite it being below freezing at night the windows can only open 2 inches and didn't cool it down. We ended up sleeping in just the duvet cover. The breakfast was a good continental and the hotel very stylish. The room and bathroom were compact but perfect for a city break.
Staff are professional and nice! House keeping is excellent! Room is very nice for the price point BUT it’s HOT, whilst the weather is around 40F the heating was set high in the hotel, this makes the room hot even after turning of the hot air and keeping the window open 24/7. There is no AC too.
The hotel is lovely, rooms are ideal and the staff are all wonderful! I had a bad fall on the quayside & arrived back at the hotel after 5 hours in A & E. Asked the staff for old towels to cover the pillow etc and they immediately offered help, first aid kit and told me not to worry about anything.
Lovely hotel, very friendly staff and lovely decor. Room was nice and compact. Top floor room was a bit too warm but it didn't spoil my stay.
Room was cold upon arrival and noisy to warm up quickly with the AC. Toilet flush button was broken (cosmetically - still functioned) which isn't a great look. Shower was freezing - waited for ages for water to warm up having tried various settings to no avail. A very brief and very cold shower was endured. Breakfast selection and layout was very odd. Tough to recommend.
Hotel had a really calm feel which was matched by the layout and design. Staff were friendly and helpful. Only criticism is I felt the breakfast is expensive for what was provided.
The common areas are great, the staff also. However, the chair in the room was very dirty and old and the carpet too. There was no window which could be opened. Overall It is a very good hotel but these issues are important and were not apparent last year when we stayed at the hotel.
Thank you for a fabulous stay, this is our 2nd time staying at your hotel. Great location to everything bars, restaurants, shopping centre. Beds very comfy, super clean. My only complaint is the room was very warm.
Model One was a great place to stay. The room was clean and comfortable, the staff were friendly, the location was really central and the breakfast was delicious. Incredible value for money all round.
Fantastic central location and excellent friendly staff who accommodated our request for a reserved space for my hubby to have all his family round while he opened his 60th birthday gifts.
Perfect location for night out in Newcastle, rooms are fine and staff helpful.
Lovely check in staff, nice room and ambience. However, the security man on the door and night manager were intimidating and dismissive when we returned to the hotel after 11pm. I’d put my mum’s name down as next of kin on the form instead of my partner (I feel the person at check in should have double checked this was correct at time of check in) and they almost didn’t let my partner in. We were treated with suspicion and made to feel like we’d done something wrong. As paying guests who just wanted to go to bed, we felt extremely upset and violated by this interaction
Excellent experience from Motel One yet again. Took our pawed child and the hotel was excellent for accommodating him. Where do I start with the staff,they are outstanding and go above and beyond.
Hotel delivered what we wanted and is in a great location! Bar and reception is fabulous.
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Everything you need at a glance
Location and surroundings
Full of natural charm
Our centrally-located Motel One Newcastle is warmed by the charm of raw brickwork, in the form of a genuine brick façade with an industrial style harking back to the history of this working-class city. The interior design takes as its motif the bridges over the Tyne, and the stylish faux-industrial bar pays homage to the achievements of Robert Stephenson, who designed the Rocket steam locomotive. Real leather furniture by Baxter and fine rugs by Jan Kath complement the look. Elegant details such as chairs by Arketipo with distinctive steel frames, and mirrored shelving stocked with carafes of whisky add touches of charm.
And of course, it is no accident that the striped wallpaper at reception is in Newcastle United colours. Even the location in the city’s historic centre suits the industrial-modern style of our affordable Design Hotel. Sights such as the Theatre Royal, Grey’s Monument and Newcastle Town Hall are close at hand, the hotel is handy for the central station, and the airport is easily accessible.
Book your room in our Design Hotel and experience the rich contrasts between “old” industrial and “new” modern design.
