Motel One London-Tower Hill
default_title
Very good
total_ratings
Friendliness rating
Cleanliness rating
Reception rating
Lounge & Bar rating
Location rating
Room rating
Bathroom rating
Free WiFi rating
Value for money rating
Breakfast service rating
Nice, clean, easy and centrally located
I would like to add that all staff has been very friendly and the fresh water available at the reception it was a plus as in the hot days it has been fantastic to arrive at the hotel and cool down. Thank you.
lovely
Nice stay, however the breakfast is not comparable to Motel One in Germany (e.g. regarding vegan options).
I’ve stayed at Motel One London - Tower hill several times now, and it has truly become my go-to place whenever I’m in London. The location is excellent and just a short walk to the underground, making it easy to get around the city. The hotel itself is always spotless, well-kept, and inviting. The staff are consistently friendly, helpful, and professional. It really makes a difference to be welcomed with a smile. For what you get, it’s outstanding value for money. Clean, comfortable rooms, a central location, and a warm atmosphere – it’s everything I need for a pleasant stay in London. Highly recommended.
Friendly service at reception, clean rooms
TV channels could be adjusted as German channels dominated despite the hotel being located in the UK. Otherwise hotel was good. Excellent air conditioning. Would stay here again.
Was really pleased with the location and the hotel. Perfect.
Only stayed 1 night so didn’t fully get to experience the hotel. However from what little time I did spend there, I thought the staff on reception were really helpful and friendly. The hotel room was nice and clean with good facilities and location was perfect. However we did stay in the summer when it was 31 degrees and the AC cut out through the night with no way of turning it back on so the room got really hot and uncomfortable. Also cleaning staff were knocking on the door to clean from 8am when check out wasn’t until 12 which was frustrating, the initial knock woke us up and the cleaners came back and knocked a further 2 more times before we finally left at 9:30 as it was getting frustrating.
A little more amenities will be great such as room slippers
Nice clean room and very good front desk service.
Good location, quality breakfast, friendly staff
Great hotel in a great location. The room was comfortable and clean. The staff were friendly and polite. Breakfast was excellent.
Nice quiet hotel in great location
Really well presented hotel and lovely lobby area. Overall the service was great, bit disappointing not have access to an iron as I didn't have time to wait for one so had to make do with creases. Didn't have breakfast at the hotel and as the lobby/reception area is used for those having breakfast myself and a colleague had no where to sit/wait whilst waiting for our other colleagues to arrive downstairs, therefore we were stood with suitcases and felt very in the way. Bathroom I was in had a subpar shower head that seemed a little broken and I would have raised this had I been staying for more than one night.
It was as usual! Easy check in, comfy room, good breakfast
Helpful as always when holding my room for a late check in when I called due to a delay. Maybe this could be a service available through the app?
Lovely stay as always
The lobby was great, however the room we got given was incredibly small for a London hotel. You just about had enough room to move around comfortably. Another big thing was that there was no apps on the tv, unfortunately it doesn’t state on the website that the tvs aren’t smart tvs so we had the expectation that we would be able to conform what we wanted to watch to our standards but that wasn’t the case. That made the stay just adequate- will not be returning if given the chance.
Convenient stay in central London over the weekend.
Very professional and competent.
In total, it was good, the room was clean and you know what to expect when you know Motel One. overall good quality. But it would be great, if you would as a member get continuously bottled water instead of only one bottle at the beginning. Anything else was fine.
Friendly, very clean. Just as one expects it from Motel One. Perfect that we were allowed to share a double room either our small kid - which made the difference for us.
Ventilation in bathroom is not the best but everything else was quite perfect.
Hotel area is good, quiet and comfortable.
Very good quality of service and condition/appearance of hotel and rooms.
Good comfortable bed but disappointed with the breakfast.
Fine unless you actually want to sleep. Was on a low floor and could hear the trains running through the ground - a really loud rumbling sound every 2 minutes. They finished at 12.30am and started again at 5am. Asked to move rooms and was told they were full and the trains would stop soon. I pointed out they would also start again soon! No sympathy, offer of ear plugs, just fobbed off. Will never stay here again and would not recommend.
Lobby area was really good and rooms clean and tidy ,carpets could do with a clean or replacing !!!!
the option for no evening meal is a negative especially lone women or solo travellers do not feel safe to go out on an evening - the option of a toastie was very limited The bar staff when ordering a toastie wasn't particularly helpful , i explained i wasn't feeling well and asked to have my food wrapped to take into my room , It came out unwrapped and therefore not ideal to be walking through a hotel and into the lifts with bags / cases and an open plate! the actual toastie was not good at all ..
Poor customer service and did not manage my issue correctly or effectively. I have raised a complaint due to using your iron which has stained my shirt.
Top but complimentary water in the room would be a great extra
Another excellent stay in Motel One - Tower Hill, London. We had a twin room for two people, and breakfast, for an overnight stay with a friend in London for art events. Great room, clean and comfortable, the bed was very good. The lounge areas were excellent, cosy and stylish. And great for having pre-night out drinks. Very relaxed and friendly staff. Again, breakfast perfect, fresh and great choice. A welcoming stay, and great location. Thank you!
The room was very clean with everything you need in there, the air-con worked very well. The bed was comfy and bathroom/shower was spacious.
Fab location
The rooms met all my needs. The buffet breakfast was of good quality and offered a wide choice of comestibles. The staff at reception were friendly and well informed.
Having staying at Motel one in London for business (midweek) for the last 6 years, for literally several hundred nights I have always found the staff to be great and the rooms and location excellent. However, the average nightly rate has almost doubled in the last couple of years and it no longer offers good value for money. Having been quoted £398 room only for 1 night (with 10% discount) this hotel is no longer is worth it.
Really clean, comfortable room exactly what was needed on a business trip, good facilities - to make it even better, please rotate the matresses - clearly the occupancy is normally one and everyone sleeps on the same side which meant my mattress was very soft but when I moved across in the morning I realised the unused side was much firmer!!
friendly personal efficient Only too bad I forgot my shirt last time. I have called too ask to save it when I returned in 2 months time. But nobody knew anything about it. That was a disappointment.
I have been at this Motel One in London several times. The overall stay this time was ok - unfortunately, the very last day the guy who was serving at the coffee bar during breakfast was very unfriendly. I asked for a cappuccino to go - and although he was not busy with anything else - he just gave me a plastic cup and pointed to the automatic coffee machine which is exactly what I did not want. I had booked a breakfast which I did not consume, and this kind of service - just terrible
Very clean, comfortable bed, good breakfast. Shower pressure could have been stronger and room was a little small (though typical for London and fine for 1 person). I would stay again.
Great hotel, enjoyed my stay
Nice stay, clean room. The pillows weren’t great one was really hard and other too soft as options so not as comfy as it could have been.
The hotel has an excellent location in London as well as friendly staff. It is a pity that there is no safe in your hotel rooms, as in most Motel One locations. You should definitely install safes in all rooms, as this has become a basic function in business hotels in Europe. Considering that I have been a BeOne member for a long time, I consider that the price of my quotation was too high at the London Tower-Hill hotel during my last stay. I expected a more competitive price.
Lovely hotel and lovely staff. It was raining really bad when we stayed and a member of staff overheard me saying how I wish I had remembered my umbrella and he said we could borrow one from reception which was a lovely touch. And very good quality umbrellas also! The only issue I had was the shower smelt really bad of sewage but I boiled the kettle and put it down the plug and the smell went. So I didn’t need to inform reception about this. But overall lovely hotel, very affordable and exactly what we needed. Thanks :)
Excellent location very modern hotel. comfy clean bedroom, lovely reception area including bar. Very efficient staff. We checked in on line which made it a very quick check in. The only negative - we didn't have breakfast as we were meeting family but it did look overcrowded and not enough proper table seating.
Stayed here twice now and can’t really find any fault with the service or decor Always clean and tidy
Good as ever, except for one issue, a very damp smelling bathroom! Excellent position, bar area excellent and reasonable value for money. Really dislike the plastic cups in the room!
We were given one of the best rooms in the hotel with an excellent view of the city, presumably because we told the staff that it was our wedding anniversary. The room was clean and ready earlier than expected. The staff were all helpful and polite. The hotel itself is well designed and stylish. Umbrellas were handed out free to guests going out in the rain. The bar's cocktail menu is also competitively priced. We really enjoyed our stay here, and would stay again.
Really appreciated your help with the delivery of my parcel, thanks a lot.
Gallery
Everything you need at a glance
Location and surroundings
Hotel London Tower Hill
You’re welcomed to the majestic Motel One London - Tower Hill in the UK capital with a hearty patriotic greeting. At reception, a collage shows the history of the coronation ceremony, and in the lobby, the hexagonal form of the illuminated exterior façade is presented as a diamond symbol. Breakfast in regal style in the One Lounge, the decoration of which is inspired by the nearby Tower of London. Your healthy and organic breakfast is served in chivalrous fashion in front of a historic backdrop and eaten on specially-made real leather benches with Chesterfield-style upholstery. Cosy box-spring beds ensure a sovereign sleep, crowning your stay in our Design Hotel. Welcome to London!
Our affordable hotel is in the centre of the city, close to the Tower of London, which for centuries was used as a jail for prisoners of the Crown, making it the setting for numerous dramas through the ages. Just 500 metres from the hotel is the Tower Hill London Underground station, your access point to the whole city. But this hotel also makes a great base from which to explore on foot. Only a short stroll away is Tower Bridge; stroll along the Thames from here to reach the heart of tourists’ London, with all the sights essential to your visit, including St. Paul’s Cathedral, the London Eye and Buckingham Palace. We and the city are waiting to welcome you.
