Motel One Berlin-Upper West
What our guests say
Very good
Overall rating from 7,605 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.3 of 10
Lounge & Bar 8.9 of 10
Location 9.7 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.5 of 10
Breakfast service 8.3 of 10
Nice Hotel with perfect location
I love the location and the room. The breakfast is also ok but it can be improved. I had an accident in the room. I was given a PWD room which I love because its big. Only the the dor handle of the bathroom is weird because its not located near the edge of the door but its near the center of the door. So when I pulled the door with a force because its big and heavy, the edge of the door hit my face, causing almost an inch wound on my eyebrows. I went to the manager and complained the weird location of the door handle. If the handle is located close to the edge, the accident will not happen. The manager was not sympathetic. He lacks the customer service oriented gestures. He offered free breakfast, but I said that my room has breakfast already. So he gave me one drink coupon. I told him that I am not after anything, but to provide me the medicine or wound ointment. He said that they don't have and they will not ask a staff to go out and get a wound ointment for me. I was very disappointed with how the manager handled my situation. He did not even ask how am I doing, or If I need assistance to get to a hospital.
Thank you for the free upgrade and the excellent service.
Excellent location
Great location, Fantastic view, Friendly staff, Stylish and tidy room. The bar on the 10th floor is great. Only niggle is the bathroom fogs up badly, despite having an extraction vent.
This was my first experience with Motel One and I was rather delighted. Well furnished with some special touch , clean, well isolated from the noise, friendly staff, breakfast was OK. I was in Berlin and I must say the view during the breakfast time was amazing. I took motel One to my favorites
alles Super
Alles Gut ...
Good hotel for a fair price. You know what you get if you choose Motel One. Room for improvement in the check-in process, it feels as this is done faster in other hotels.
Motel One Berlin Upper West is just perfect for Value for Money. It has the perfect location in this jungle of Berlin.
I've had problems with my room key and the temperature in my room was really cold. I was a guest for three days but didn't achieve it to be comfortably warm, plus the bedding was for summer? But the views were great, room was clean and the staff was very friendly!
Nice location and rooms. The pillows were way to hard for my liking and the duvet was also very compact. Great Breakfast. The receptionist made a big number of that he would out me in a corner Room so that I would have More space Since staying multiple Days. When I finally got to my Room it was of course not a corner Room:). Did not care so stayed there but don’t overpromise and don’t deliver, better to be happily surprised. Otherwise great stay.
Very good experience for a stay of 3-4 days, excellent location, very pleasant and competent staff, good idea to place the lively bar and terrace on the 10th floor in the middle of the 18-floor hotel...... the only reason I can't award 10 points is that the rooms are very cramped, too small for comfort, and that there is no room, no drawers, for one's clothes which have to stay in your suitcase.
Alles top - bestens. DANKE
Excellent!
Alles prima
1. The music in the bar was ridiculously loud - louder than I have experienced in any hotel bar anywhere in the World. The waiter direcrted me to the very far end where he said it was quieter (it was only marginally). 2. I am the Geschäftsführer of JazzRadio Berlin, Germany's only jazz station, licenced to broadcast on 104.6 FM in Berlin-Brandenburg and throughout Germany online at www.jzzradio.net, with more than half a million listeners per month (M.A. & Radio.co). I was very disappointed to see that you do not include JazzRadio in your radio offers to guests.
Everyone one was friendly and efficient. Perfect location.
Super Service
Alles super
Excellent location, quiet, convenient. Very comfortable.
alles SUPER!
toller Service, Superstandort
Alles prima
Top Hotel
Bad etwas eng,
Alles super
Alles war prima 👌🏼
Breakfast only 2 p. To crowdy, missed glutenfree products and oatmeal
As always a pleasure!
Wie immers super!
Tolles Motel One in toller Lage
I had the corner room and it had an epic view and everything else was perfect.
Alles war super!
Alles super…
Due to the demonstration on 7.Oct, access to the hotel was not granted by the police for at least 3hrs. I would have expected the hotel to be aware of this and have communicated to their guests up front to manage expectations and logistics. That needs to be done better in future
I couldn't sleep well as there are often noise from the ceiling of the room (on 9th floor)..it starts already at 5am. Onr of the reception staff was not friendly nor helpful.
Top Hotel
Wonderful hotel, would stay here again.
It would be nice if there was some water in the room. The breakfast space was not clean. The room was very small and comparing to the price EUR +300 I would expect something more comfortable. The lounge was nice but the staff did not speak english. The quality of coffee/drinks was ok but not for the given price.
I have never had a better night's sleep than on that mattress. The layout and the use of low tables for the breakfast lounge is however not optimal. Breakfast capacity and availability of tables is often not sufficient for the amout of guests, Overall I can say it was a very good stay.
Alles war gut!
Super Type der Night Audit Raju
Alles tiptop :)
Luxury for a reasonable price.
Leckere Bar, leckere Espresso Martinis
The air conditioning in our room was not working. I informed the lady and reception who told me it was too late to send someone now and the hotel was fully booked so they couldn’t move us. Maybe we can open a window??? My 1.5 year old baby was with me and my husband and we paid more than 500 euros for those 3 nights and in the end I’m told open a window? No one bothered to check with us upon checkout even if things were ok.
the main issue is that the room was very small, not even space for suitcase, not closet, the carpet was dirty, hair and dust and the pillows inside also very dirty. the staff was polite
Rooms are too small for the price! But overall a nice hotel
I really enjoyed my stay. The score is reflective of the fact that I was overcharged for my stay. I was charged 8 breakfasts instead of 4. I sent an email asking for reconciliation and never received a response.
Gallery
Everything you need at a glance
Location and surroundings
A TOUR OF BERLIN’S DISTRICTS
Explore the districts of Germany's capital on this tour from Mitte to Charlottenburg.
Design worthy of an Oscar
This year's Oscar for the best hotel design goes to: Motel One! Just a stone’s throw away from Ku'damm, KaDeWe, the Kaiser Wilhelm Memorial Church and the Zoo Palace, our Motel One Berlin-Upper West will take you on an exciting journey through the history of cinema. Authentic copies of film props, Golden Bears and old cameras meet the elegant style of our design hotel. Unwind in our golden bar after a long day, admire the picturesque view over the capital from our roof terrace, or experience a private screening in our own cinema lounge.
The design of our super-modern rooms is inspired by the works of celebrity photographer Jim Rakete, who photographed famous German actors in important locations around the hotel exclusively for Motel One. Elegant furniture by Baxter complete the design of the Motel One Berlin-Upper West.
The excellent location right at Kurfürstendamm and the Berlin Zoo make the hotel perfect for an extensive discovery tour of the city. Business travellers benefit from excellent connections to the central station, Messe exhibition grounds and the airport. Book your affordable room at Motel One Berlin-Upper West … and action!
