Motel One Berlin-Potsdamer Platz
What our guests say
Very good
Overall rating from 4,044 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.5 of 10
The beds are really soft and in my room (103) on one side the mattress was like a banana. Really soft and curved.
Great staff wonderful hotel
Your receptionist was friendly and extremely helpful, but above all, patient with all my many questions as a first-time visitor to Berlin. I found my room in pristine condition, with everything I needed for my overnight stay. I loved the fireplace screensaver on the television and found it oddly homely! The breakfast was beautifully presented, fresh, and inviting. Thank you.
after a long trip to US and stay in US hotel the space at Motelone was like being in 5 stars
There was everything nice. The one thing that was uncomfortable, the window look to the playground. Therefore we had less privacy.
Top Service.
Every thing was good except for the direction I had from the receptionist for the main station. I went down to Potsdam platz station with my luggage but people told me it was not how I should go to the main station. After going from I platform to another in the station, I ended up going back to the street and take a taxi.
Alles gut.
Exceptionally helpful staff, great location, great room.
I have stayed before and frankly this stay was not nearly as satisfactory as the last one. There was confusion over my "be One" membership. In the welcome letter it was clearly stated but denied at check in. While I received free water, I was denied a free breakfast. It was suggested that I must have booked through a third-party site (which I didn't). The room was clean and housekeeping was good, although drawers would have been helpful as I was with you for 11 nights. There was no way of communicating with anybody in the case of an emergency. I felt that the breakfast was over-priced although I considered that the room rate was acceptable, although I would not have considered it value for money otherwise. I suffered the inconvenience of having to change room halfway through, as the water from the wash-hand basin was pouring onto the floor. When reported to reception I was told that they already knew about it and I was left wondering why they had not communicated with me. The location of the property is good and I think I would return, on the basis that it might be as good as when my wife and I visited it previously.
Excellent location with great transport links across the city. Clean accommodation and nice bar / breakfast area. Helpful staff with information about hotel and other services
The staff is all lovely and helpful but there don't seem to be enough of them around. The front desk only had one person and the breakfast room always has tons of dirty dishes on all the tables. I also don't understand the policy around servicing rooms. We were there 4 nights and the towels were only refreshed once. I don't expect the room to be cleaned but I do expect the bathroom to be re-supplied and the trash removed every day.
Room comfortable and clean. Breakfast was great, good choice and plentiful. Bar area very stylish and relaxing
Central location, and 1min walk to berlin mall lovely compact and very clean rooms, very good breakfast and friendly reception lady. I really felt welcome , environmentally friendly hotel too Keep up the good work.
Alles tipp-top
Clean and comfortable hotel. Staff all extremely friendly and helpful. Perfect location to walk to sights and for public transport. Would definitely recommend it.
Air conditioner had a sound so I couldn’t turn it on to make the room warmer. In bathroom air vent didn’t work and after every bath everything was wet there so I had to open the door while’s taking bath so I got cold in the end. No balcony or view, couldn’t open the balcony door because of the laud.
Generally I liked it, the location was good, it was quiet enough and fast to check-in. I did mark the "no cleaning" option in the app and then someone still have cleaned the room. It is not a big issue, but I would prefer to not being disturbed at all if I set that option.
Superb location and service. Rooms could do with a bit larger desk, kettle and perhaps even a minifridge. Also in the bathroom the fan was constantly working even with the lights turned off. But those are really minor inconveniences.
very well placed, good service, great breakfast
war alles prima :-)
Super Personal!
Alles super!
Nice hotel with great staff. Hairdryers are not good and failed every day. Those bedside lamps are impossible to find the switch in daylight let alone in the dark!!
Great location for the Berlin Marathon. I'm returning next year. The room was clean and the service was very efficient.
Loved the hotel! Definitely want to return ❤️
Standard city-located mid-market chain hotel. Basic small room with a comfortable bed, some clothes storage but no extras (I would have liked an iron and a safe) and with inadequate sound proofing. Variable hot water supply to shower. Unrestricted access to lifts/stairs seems insecure in a city hotel. Good position though, close to a public transport hub and many must-see tourist locations.
Alles top!
Room.was Well, but reception service lacked. Requested receipt multiple times, not even that worked
The room is very small bad luck, i was close to the lounge at the 3rd floor and listening to music at least, we can have a bottle of water in the room please, ask the guy the receptionist to stop eating a chewingum ;)
Lovely hotel ... nice bar area
Great location & excellent hotel
Pleasant stay, as usual. Very friendly staff, clean room. No complains from my side ;-)
staff was very unfriendly and rude at morning times overall, good quality of the rooms.
Internet didnt connect to my devices. When I asked staff to help, they told me they couldnt do anything about it since they were connected and didnt have any problem. Part of the reason i am paying to stay includes having the necessary amenities like internet access and being deprived of that feels like my money got stolen.
Check in and check out went very smoothly and the room was comfortable and quiet. I did use a voucher for a free breakfast, but the breakfast area was too crowded so I had to miss out.
Good location. Clean. Good service and comfortable rooms.
Top Hotel
Nice and Comfortable stay at the centrally located Motel. I would strongly recommend keeping a kettle and coffee/ tea sachets with adequate cups/ glasses in the rooms.
The reception & bar staff were very friendly & helpful. The hotel room is clean & spacious. Nice selection of food for breakfast. Central location.
The rooms were small, but clean and well presented. The bed was comfortable and it was a great location. The staff were helpful and friendly. Breakfast was fine, but had a smaller selection of items and no toaster. Overall, everything was ok. I ordered a balcony room, but got a double room instead, but no refund in price or anything. This was an issue for me, as I felt I didn’t get what I paid for. There was no water or a glass in the room, which is essential - particularly when there are no other drink making facilities. You can get water from reception however. Overall it was a good stay.
Alles war super,
Location is amazing. Bar and breakfast was great, loved the people. View from room was super cool out on the garden above hte Berlin Mall. Rooms were very clearn and nice, but small like a travel motel. Would definitely stay again.
The Room is ok, but 2 or 3 more meter bigger will be better. The big problem is that it is not a safe in the room.
Very friendly staff, I felt welcomed! I especially liked the many and labelled vegan options at the breakfast buffet, organic soaps everywhere and the Viva von Aqua water. I stayed at the Motel One Spittelmarkt before which was a bit more quiet and had slightly nicer rooms. In my room at the Potsdamer Platz, there were sometimes loud bangs from doors which was a bit disturbing. And I had some dust fluffs in the room which could be avoided. All in all, I would recommend it further!
A first rate budget price hotel with a lovely breakfast and very helpful staff
Great hotel in a perfect location in Berlin. Inner court yard, calm rooms, super service, einfach empfehlenswert.
Could not turn off the toilet fan and it made a noise the whole time. Everything else was good.
My room was a catastrophe in terms of noise. Located directly in front of the one lounge and next to the elevators there as noise till 1am- no chance to fall asleep even if I was very tired. There must be another door to the hallway to protect from this noise, otherwise this room should not be sold.
i am staying very often at Motel One Hotels, always had a great experience and felt at home, i like the great concept with perfect locations, design and compact room size alot. however on my last stay at Motel One Potsdamer Platz i had my worst experience, i got a room on the 3rd floor without day light, very stuffy and poorly ventilated room without window and only a door going to a public shopping mall indoor mezzazzine level, looked like a gravelled emergency route hidden behind some inner courtyard arches; this door could not be opened due to safety concerns and the room was without any daylight, fresh air and view. with such bad surprise and room situation i could not sleep properly. this was a very upsetting and unacceptable room that i got without any warning from the receptionist, unfortunately i could not complain immediately at checkin since i checked in, deposited my bag in the room and had to rush to a business meeting immediately; i then discovered the unacceptable room only when returning late night to the room btw i payed a high rate for this hotel room this experience changed my view on Motel One hotels very much
Gallery
Everything you need at a glance
Location and surroundings
A TOUR OF BERLIN’S DISTRICTS
Explore the districts of Germany's capital on this tour from Mitte to Charlottenburg.
Enjoy breakfast with a view of the Bundesrat
Situated directly at the Mall of Berlin with its 270 shops, our Motel One Berlin-Potsdamer Platz allows you to watch the Bundesrat at work from a unique angle. Our One Lounge – living room, breakfast café and bar all in one – offers you an excellent view of the building in which the state representatives make important decisions.
The interior of the hotel is decorated with a print of the Wertheim department store and a timeline of its history. "Tresor”, Berlin’s first techno club that was located in the former vaults of the department store, is represented in our interior design as well. Our cosy outdoor lounge offers you a green oasis in the middle of the metropolis.
Are you craving some calm amid the hustle and bustle of Berlin? You've come to the right place. At Potsdamer Platz, Berlin presents itself as a true 21st-century metropolis: glassy office towers soar towards the skies, the super-modern Sony Center beckons with its cafés, restaurants and entertainment opportunities, and the Dalí exhibition offers world-class art. Venture just a little further to get to Brandenburg Gate, Tiergarten, the Berlin Philharmonic and many other important sights. The government district and central station are easily reached as well.
Book a room in our affordable hotel and immerse yourself in the lively history around Potsdamer Platz.
