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What our guests say
Very good
Overall rating from 410,324 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.3 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Great as always. Clean room, friendly staff, reliable service, convenient location. Good value for money.
Stayed over in Glasgow for one night on a business trip and this hotel was great. The room was "compact", but well appointed and perfectly adequate for a short business stay. A better work-space in the room (i.e. desk and chair) would certainly have been beneficial though.
Disappointed with the room we were given on our arrival as it was extremely small and very cold, on the 7th floor (in the roof space) and had no wardrobe, drawers or hooks for our clothing, just a small sideboard. Thankfully we were moved immediately to another room upon our request. This room was warm, spacious and had plenty of wardrobe space and shelving and was the same cost. Given we've stayed in other Motel Ones, we knew the original room wasn't anywhere near the usual high standards, so maybe you should reconsider allocation of this room, or others in that roof space, as it'll reflect on your brand. Despite this, have no hesitation in recommending the hotel chain though.
Needed a place to stay in Basel. Hotel was at a great location, room great for me as I just needed a place to sleep. Staff was very friendly and helpful. The espresso in the lounge is really quite excellent.
Great hotel, in a strategic location (near to train and express bus to airport, but also to all touristic attractions)! Friendly staff and a cozy bar-lounge space in the ground floor. 100% recommended.
alles super
The staff couldn't have been nicer and it was a great stay because of it. I had extra help making sure I could get a safe, gluten-free breakfast, and everyone was very personable and pleasant. I was actually in town for a funeral, and the staff made all the difference in making it an easy stay without even knowing it. The room was modern, clean, and comfortable. The only improvement would have been a small fridge to store food/drink in, but apart from that, it was perfect.
- pillows are way too thick, and no other option available at front desk - two small blankets for a double sized bed ? this is wrong - breakfast was really not good, even coffee was not drinkable - fire alarm went off 3 times in the night, two after midnight and one time at 5am. front desk told me it was a guest smoking in their room multiple time because he was intoxicated. When that happen, just escort them off site with your security, try to think of the other guests. Inexcusable.
The hotel is lovely. Staff are great. Great value. Rooms are really nice. The only negative is the tvs do not work very well in the rooms. For example…. Tv guide does not load and channel 4 , amongst others never works. As somebody that stays weekly it’s quite frustrating
With 4 fire alarms in the night, it was impossible to sleep. And the reception didn't even thought of proactively giving a compensation. No customer centricity here....
Nice location, helpful, friendly staff, room not to good, too warm and unable to regulate temperature and bathroom door broken making it unable to close door.
Great city centre hotel. Good value. Good service. Good location. Comfy bed. nice shower.
Great value great service great price etc
As always, great stay. Efficient check-in, clean room
It was cold in the room. It’s really a pity that there is no possibility to make a tea in the room.
Friendly staff, comfortable bed. The shower head hose was somehow twisted which meant the shower did not work correctly. The carpet in the bedroom could have been cleaner.
Great combination of comfort, design and price right in the City centre!
Comfortable and warm with the basics in the room for a short stay. Very convenient for the railway sation for an early getaway. friendlty welcome from the staff.
Breakfast staff were always freindly
Excellent stay as always! I have stayed here a number of times now and am never disappointed, have already booked again for April. Rooms are lovely, beds are clean and comfortable, staff are always helpful and friendly and the location is perfect.
I have stayed in this property several times. Great staff, nice rooms, and an excellent breakfast.
Great place but a few things missing/to improve: - Air conditioning does not allow for cooling, only heating or off. This is frustrating as the rooms get hot at night and I couldn't sleep well. - No queen-sized blankets even though the rooms have queen-sized beds. Unpleasant and not great for couples travelling together. - No kettle and tea/coffee in the room.
Really enjoyed my stay at motel one. All amenities clean. I let them know in advance I was going to be delayed and the stated no worries - 24hr reception. 4 minutes away from station Really cosy room with tea and coffee Nice and clean bathroom
Such a lovely hotel with friendly helpful staff .
Excellent stay in Motel One in Glasgow Staff really friendly and helpful
Spotless room shower bath room 10/10 would definitely stay again
Great location, very quiet room, great breakfast- all excellent
Hello All, Great Location Great team Nice Breakfast Thanks for a very good experience,
This stay was a 100% improvement from our stay at Motel One in Munich. No bedbugs! Great location. Convenient to the Underground. You could improve the diversity of your front desk staff to make it feel more welcoming.
Nice location, good size room. First room had a leaking sink and the lever in the bathroom didn't work (no pressure on the shower head, mainly the tap was working). We got another room. The bathroom was not renovated, only one set of towels and one of the blinds did not work. It has potential but needs work. Besides apologies nothing was offered (we were not looking for a free night but a coffee for the double inconvenience would have been appreciated)
Perfect temperature, amazing staff. We were having a glass of wine at the front of the lounge and a gentleman walked in off the street and was not leaving us alone; a member of the check-in staff immediately recognised the problem and promptly resolved the issue very professionally and calmly. Could not be more impressed with his quick and efficient action. This made me feel safe to stay at this location. Outside of this blip, the room was perfect for what I needed, comfortable and clean. Location was easy to get to from the tube, and close to where I needed to be as well as restaurants for dining.
A great stay, staff very helpful. Room was very clean.
Check-in was very efficient and friendly staff. Our room wasn't cleaned on the first day which was disappointing but the. reception staff brought us new towels but having no phone in the room I had to go to reception.
The room is small, but comfortable. We had issues with the AC that was super cold and would not get warm. Clearly it was deffective, but the manager kept putting those coffee mixer wood sticks in it and turning it on, only for it to turn it off 20 minutes later. My husband went to the reception 3 times, but nothing changed. The person that came to the room did the same thing, over and over. Until we gave up and I stayed cold during the night. Breakfast is not a continental buffet, but I understand this is a standard breakfast in all of your hotels (Brussels, Berlin, Dublin)...the cost is too high for the offered options.
Super Hotel,
Alles prima
Very well located. Nice lobby. Quiet room. Very good breakfast. I love everything about the hotel. Will stay there again for sure.
You should add some food menu.
I like the Motel One group and have stayed at several hotels in different places, and all of them nice and great cost performance, but I have to say that my favorite is Motel One Westbahnhof Vienna! I have stayed periodically in Vienna, a couple times a year for the past 20 years, staying at many different hotels. And after staying in the Motel One Westbahnhof Vienna, I have kept coming back to it and no other. Hotel has a nice ambience. Rooms are nice clean comfortable as all Motel One, but I feel that this hotel is paricularly clean and comfortable. Front desk staff are very nice and helpful, thank you very much!! Internet was also very good. Location is also very convenient, right near Westbahnhof, the airport bus and Metro, and the shopping center there is great. Thank you very much!
Very easy check in, room is small but perfectly formed and has everything you need. Hotel is super quiet and a good location in the centre of the city. A great price too.
Amazing hotel. Spotless clean great staff. Great location. Wouldn’t stay any where else. Thank you
Most facilities were excellent. 2 points, however. There is no mini fridge so I couldn't store water etc. The toilet was a little high off the ground. I'm 5ft11, so anyone in the 5ft 7 mark might have some difficulty touching the floor, It may just have been an issue with my room, however.
Excellent hotel, fantastic location. The staff were friendly, welcoming and helpful. The room was small but perfectly adequate. Immaculately clean throughout, the shower was excellent the king size bed super comfortable and the bedding great quality. Had a fantastic nights sleep, would definitely recommend and we will book again 😊
Our stay was mostly really nice. The staff was really friendly and the rooms were clean and comfortable. A few hick-ups (waiting 30 minutes for clean towels after calling the front desk, a slight sulfur/sewer smell in the room) but overall, it was a good stay. Special shout-out to the woman tending the wine bar on Saturday afternoon. She was fantastic and went above-and-beyond.
Pleasantly surprised with this hotel; excellent location next to Waverly station. Staff were very welcoming and explained everything thoroughly. We did not dine at the hotel so feel it is unfair to comment.
Great hotel, location is brilliant. Hotel staff were extremely helpful. The hotel bar was really nice too. Would definitely come back.
Excellent location, right beside Waverley station. Friendly staff and stylish environment. Room comfy and clean. The bar was excellent with lovely views and attentive staff. Only negative was how long a walk it was to use toilets from the bar - down several flights of stairs and along a convoluted route!
Everything was perfect
Nice comfy bed and fantastic location will definitely stay again
Beautiful place recommended quality
