Motel One Newcastle
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Clean room lovely.
Easy booking East check in Rooms well equipped and clean lovely staff
Absolutely amazing staff hotel was clean and went beyond my expectations
Very lovely hotel. The staff were helpful and friendly.
Nice hotel in heart of Newcastle. Receptionist could have been more warm and welcoming after a long journey.
Great staff, security, setting.
Everything was great - the room, the service, it was clean and nice. Breakfast could have been more rich, that's the only thing.
Excellent stay. Room was comfortable and very clean. Only marked down by fire alarm going off late at night and then in the morning.
For me this hotel is poor due to false fire alarms going off, once repeatedly on / off at around 11.40pm, which not only woke me but went on so long I had to get dressed & exit the room. Then started again at around 7.15am while I was in the shower. In addition my shower was horrendous, the water pressure so low that I could hardly even get my hair wet. Let alone have any chance of washing it. No apologies either from receptionist over the fire alarm issue.
Unfortunately, this was one of the worst experiences I had in a hotel. The room was constantly cold. There is no chance that the temperature in the room could be controlled in any way. Breakfast was basic, literally. The door of my room was not locking properly. I had the stress that someone will enter my room. The door would lock only if you literally bang it with force. One more, the fire alarm. Smoking in rooms was not allowed (obviously). Someone did not follow the rule (at least this is what we were told). The result was the fire alarm went on for like 10min at 11:45pm. I was already in bed. All the residents in my floor forced to leave our rooms. Surprisingly, exactly the same happened at 7am in the morning. Can you imagine? The story that someone smoked is not convincing at all. The room is not properly cleaned. You can sense dust everywhere!!! I would strongly recommend to avoid this awful place! You will regret it! The only exemption is the friendly Asian guy in the reception!
I had booked direct for 2 adults and an 8 year old child. On arrival there was no bed made up for the child. Attended reception and staff attended promptly to make up additional bed however would have expected this to be noted on booking. Fire alarm went off twice during stay (around 11.45pm and 6am) so an interrupted night sleep. I appreciate this may not have been preventable and no fault of staff. Bed was comfortable and pillows very good. Cleanliness to room could have been better (dirt marks on switches and in morning discovered cigarette end in fold out sofa bed). A mixed review.
The staff were amazing on check in. Friendly and welcoming. The hotel has beautiful decor on arrival. The bed was so comfy. My only concerns were that my room smelled like bad plumbing, which was a little off putting! The fire alarm unfortunately went off twice in the night, and I didn’t see any staff to let me know where to go or if it was real.
Excellent room friendly staff in a great location
The room was basic but quite stylish, lovely bathroom! Downstairs areas were also very stylish and gave the impression of a much more expensive hotel. Staff were excellent - very friendly! My only niggle was that when I put my keycard in to operate the lights, there was a buzzing noise that got louder as time went on which meant I had to remove it when I was going to sleep meaning I had to try and feel my way back to the bed in the pitch dark.....other than that, I enjoyed my stay (and your cocktails are great too!) :-)
An excellent stay at the Newcastle hotel. Staff were incredibly friendly, and the rooms well maintained and with good facilities. My only small issue was that I felt the room could have been a little cleaner, particularly the shower tray. I would definitely stay here again.
Had an excellent stay here; the Motel is in a great location, well-appointed and quiet when we were there but might be noisier at weekends. The public areas waere spacious and comfortable and the bar reasonably priced with long opening hours. Breakfast is avaikable but we didn't have it. The staff were professional and friendly and the overall experience provided excellent value for money.
Reception area and welcome check in were more than satisfactory. Booked through corporate account. When I arrived at my room I was very disappointed as had been allocated room 259 which was an accessible room. A standard double had been booked. Where the room was clean it’s probably one of the most depressing rooms I’ve stayed in! A picture or two hanging on the walls would at least make it more appealing! The accessible bathroom was functional that’s all I can say. I didn’t book an accessible room. I went downstairs and asked a member of staff how they allocate rooms and he was quite dismissive saying that’s what you would have booked and the email would confirm it. No offer of another room. Rooms were all booked as Standard Double. It was only one night so I however out of the 12 or so colleagues I think 3 of us had an accessible room and listened to others saying how lovely their room/bathroom was!!! On checking out I asked the same question to receptionist who told me a completely different reason : we allocate the rooms until we have used them up and then start to use the accessible rooms! Who is telling the truth? My experience would prevent me from booking this hotel on future visits!
The receptionist was so lovely at check in as was the Italian bar tender. I met a member of cleaning staff in the lift who was also incredibly friendly. The breakfast
The room itself was nice and the staff were so friendly and helpful. I did have problems with the room not being properly cleaned though, with coffee stains all over the cupboards and hair left in the bathroom. Another problem I had was that the room was absolutely freezing and you can't change the temperature on the thermostat.
Found the room too hot even with the window open. A fridge would have been good especially as the room was so hot.
Useful location Room spartan Bed is basically OK but the combination of covers/sheets is not ideal - I have to unmake the bed to get the covers to keep me warm. I hate cushions - just leave them out.
Only one negative comment about Motel one. The chairs around the bar area are quirky / stylish but a lot of them are very uncomfortable to occupy. Put us off from visiting the bar unfortunately. The hotel in general is clean and comfortable and very nicely situated in the center of newcastle.
Everything was perfect. Everyone who works there was meticulously polite and helpful. My room was lovely. It was so clean that you'd think that nobody had ever stayed in it before and the bed was so comfy that I wanted to take it home with me! Breakfast was great. Everything was fresh and there was a really good choice. Oh and the nicest croissant that I've ever had. There is clearly a lot of thought and care put into the rooms and the experience and all the little details that make it a lovely place to stay. I wish I'd been there for more than one night.
Amazing location. Lovely decor. Clean rooms. Wonderful staff.
I booked a standard room for 3 nights. When we arrived, our room was not ready so we were told for £20 a night extra, we could check in immediately to an upgraded room with a wardrobe and sofa. We got to the room and it was the standard room, not upgraded. We told the front desk and they assigned us to a different room. That room had a wardrobe, but no sofa. We told the front desk and they asked if we wanted to move again. I did not feel like moving out suitcases AGAIN. So, I basically paid £60 extra for nothing. There were 2 chairs in the room, but the one at the desk was broken. The first morning, we put the 'Do not clean' sign on the door, but the second day we wanted the room cleaned and didn't put the sign on, but they did NOT clean the room. The lounge and bar were very nice.
To be honest I was quite disappointed with the stay. Firstly we booked a king suite which was and felt very small, the bed was 2 singles put together. After first night asked to either be moved or refunded due to this. It states on booking that bed is a king not 2 singles. 2nd room was a queen on a split floor better room but still split beds put together, although these were better assembled and more spacious room. Paid for breakfast but again didn’t state it was a continental breakfast so not worth the price you charged. I use multiple hotels for pleasure and work and to be frank if i ever had to use again a double bed will be used as that way I won’t waken up with a sore back.
clean, comfortable, quiet and reasonably priced
Great Value Great Location Great Staff Great Bed (and Sleep) Great Bar & Lounge Area What is not to like? Will definitely return and would highly recommend, although the continental breakfast was a little pricey, but decent.
Great service, check in and atmosphere
The hotel staff are very friendly but the room was the coldest I’ve ever stayed in and the bathroom had a bad smell and the shower didn’t work disappointed for the cost
Excellent. Value for money. The Bar, general lobby and the court yard was fantastic considering the price paid. It was best value for money. Rooms were large and comfy. The staff was very courteous. Booking.com cancelled my booking on the day I arrived and the hotel was able to reinstate the booking, for the same price. Not sure why booking.com cancelled the booking, as I had used the same credit card before.
Lovely motel in the heart of Newcastle. Ideal for a one night stopover or a longer break .
Left some items in my room, was collected and posted out to me. Much appreciated and would absolutely stay again and recommend.
Always a great stay. Lovely property, clean rooms with a comfy bed and great shower.
The hotel is located fantastic, was so quiet in the rooms, and slept really well. Staff were great
Lovely hotel friendly staff good continental breakfast will definitely stay again
An amazing stay. Very handsome nice man on reception and bar during the evening.
I appreciate that the staff were helpful and that you have many happy customers, but next time I will be looking for somewhere else. I found the brown decor dingy and several details short of satisfactory. There was no guest brochure in the room to explain anything. No stand to unpack a case, except the ugly easy-chair. The little table didn't have a proper chair to sit on. The bedside lighting should be accessible without having to get up. Most of all I like to relax watching tv, which was also a hurdle. The channel numbers were all in the 800s, rearranged in order, mixed up with radio, and without programme information to assist in surfing. For instance, I would have watched MOTD on Weds evening had I known it was on, which a functioning guide would have shown, and might even have left a better review. I didn't die or drown so I keep these things in proportion, but not impressed.
Excellent hotel in the heart of the city centre.
Well located, friendly staff and clean rooms
Helpful and freindly reception. Room and bathroom clean. Comfortable bed and linen. Tea and coffee making facilities in the room.
Great service, no complaints apart from an 18% increase in the room rate. £59 in January £70 in April even though I book early for the best prices. I’ve booked Sleeperzs by Sheraton for my next stay, they’re cheaper.
Unfortunately the room was cold. When I raised the issue at check out I was told that my attempts to warm it by changing the air conditioning settings was pointless because it is controlled centrally & it had been turned off. Apparently I should have asked for a blanket! When I pointed out that I was cold when simply sitting on the sofa I was met with a shrug of the shoulders. I also explained that the online check in software wouldn’t allow me to download my check in I was met with another shrug of the shoulders. I wasn’t complaining about either issue, merely trying to help when asked how my stay was. I won’t bother next time. I also found large tangles of someone else’s hair on the carpet, & other dirt. It clearly hadn’t been hoovered. And the toilet bowl was dirty. I didn’t mention either of these 2 things,
Overall good stay. Staff very friendly, slept well and breakfast was ok. Other guests were quite noisy, appreciate there was a Newcastle match, but this should be monitored. No iron in room was annoying. Room temperature was also too cold
Very nice hotel. Lovely staff. Good value.
air con didnt work, room too hot
Nice place to stay, very central, furnished to good standard. Breakfast felt expensive and there are plenty of options to eat outside the hotel which I would imagine would work out cheaper, though the breakfast was a good selection. If I was to go again I would probably breakfast elsewhere.
Czystko i dobra lokalizacja. Miła obsługa, bardzo pomocna.
Fatalny pokój - jakość do ceny i bardzo niemiła obsługa zarówno na recepcji jak i na śniadanich.
Hotel w świetnym miejscu, bardzo klimatyczny, kameralny, mimo wielu gości, sprawna, życzliwa obsługa, w pokojach wszystko, co potrzeba (suszarka, czajnik elektryczny, kawa, herbata), bardzo ładna przestrzeń wspólna (fotele, patio, stoliki). Jeśli będę w Newcastle ponownie, na pewno skorzystam z usług Motel One.
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Z nieodpartym wdziękiem
Motel One w samym sercu Newcastle oczarowuje urokiem wyeksponowanych cegieł: przemysłowy styl autentycznej ceglanej fasady przywodzi na myśl robotniczą historię miasta. Wystrój wnętrza zdominował motyw mostów na rzece Tyne, a stylowy, industrialny design baru to ukłon w stronę Roberta Stephensona – wynalazcy pierwszego parowozu o nazwie „Rocket”. Meble Baxter wykonane z prawdziwej skóry i wysokiej jakości dywany autorstwa Jana Katha stanowią doskonałe dopełnienie industrialnego designu. Dodatkowymi uroczymi akcentami są wyrafinowane detale, takie jak krzesła marki Arketipo z fantazyjnymi stalowymi nogami lub przeszklona witryna z karafkami whisky.
Recepcja udekorowana tapetą w paski nie tylko wygląda bardzo brytyjsko, ale nawiązuje także do koszulek drużyny Newcastle United, co oczywiście nie było dziełem przypadku. Lokalizacja w historycznym centrum miasta doskonale wpisuje się również w industrialno-nowoczesny styl naszego designerskiego hotelu. Atrakcje takie jak Theatre Royal, Grey’s Monument i ratusz w Newcastle znajdują się zaledwie rzut beretem od hotelu. Dogodne jest także bliskie położenie głównego dworca kolejowego oraz łatwy dostęp do lotniska.
Zarezerwuj pokój w naszym designerskim hotelu i doświadcz kontrastu między „starym” przemysłem i „nową” nowoczesnością.
