Ce que disent nos clients
Excellent
Note globale sur 6 269 évaluations
Amabilité 9.4 de 10
Propreté 9.4 de 10
Réception 9.3 de 10
Lounge et bar 9.1 de 10
Emplacement 9.4 de 10
Chambre 9.1 de 10
Salle de bains 9 de 10
Wi-Fi gratuit 9.1 de 10
Rapport qualité/prix 8.8 de 10
Petit-déjeuner 8.4 de 10
Alles top :) Super Hotel in toller Lage!
Great hotel, friendly, helpful staff.
In general we had a quite good stay, however the housekeeping was very poor. It would have been nice to have some more few food options at the bar and some hot breakfast choices. We understand the concept of your brand, but for the money asking a bit of enrichment on some products is essential we believe. Also we had an unpleasant treatment they day we checked out from the lady at the front desk.
Motel One Prater Vienn has a very friendly staff especially Mile who was so friendly to us every morning for a breakfast.
Overall the second best hotel of the world. Seriously. Number one is 25t Hours hotel, but it is not the same price range. Room 458 I had to dig deep into to find something that was not great. So here they are: The television was not in front of the bed. The design was good on the bed aide wall, but the feont of the bes was just a boring white wall.
Our 3rd stay in a Motel One - this time in Vienna and again excellent. Had a room with a view of the Prater with a balcony. Good size. Continental breakfast good and filling for a day of walking. Will be staying in Motel One again.
It is cosy, clean, nice and quiet only 4 stops from the centre, close to the underground. Lovely!
Excellent service for our dogs: pillow and mat was very welcoming! The Prater Park with dedicated section for dogs within walking distance made our dogs happy!
Everything was just perfect!
I had a most wonderful stay at Hotel One Wien-Prater. The hotel lobby is "quirky" and very comfortable. The hotel is in a great location right beside the Prater and a train station. The room itself is an ideal size and very clean. Although the room doesn't have a kettle or mini bar (a problem for someone like me who loves a cup of tea in the early morning and late evening), the staff in the lounge bar gave me hot water and milk whenever I needed, so that I could make my own cups of tea to take back to my room - greatly appreciated! It is, however, the amazing staff at the hotel which make it memorable. A special mention of Sara in the lounge bar - no matter how busy it was, Sara was always welcoming, smiling and nothing was too much trouble. I highly recommend this unique hotel and will definitely stay there again if I am back in Vienna.
Everything was perfect. Only one thing but it is not a mayor problem that it was a bit cold in the rooms.
- nice and clean rooms - friendly and helpful service - quick administration processes
Friendly staff, efficient check-in, comfortable rooms. The breakfast area gets quite crowded and eating on a low table is not comfortable. Hospitality trays in the bedrooms would be a real plus.
Hotel is really good, position is great, staff polite and overall feeling was good.
My stay at Motel One Prater has been exceptional, thanks to the fantastic staff and excellent amenities. The team is incredibly friendly and polite, always going above and beyond to make guests feel welcome. Special mention goes to Mile and Sara, who made my experience even more enjoyable with their warmth and professionalism. The breakfast was a delight each morning—well-prepared, fresh, and with a variety of options to suit all tastes. The hotel's hygiene standards are impeccable; I felt reassured by the cleanliness in both common areas and rooms. The beds are also worth highlighting, as they are very comfortable, ensuring a restful night’s sleep after a day of exploring or working. One downside is the parking, which I found a bit expensive, but the quality of the stay more than made up for it. Lastly, I am curious to know how many nights I, Dijana Pejić, have spent at Motel One locations across Europe. If possible, could the hotel team assist with providing this information? It would be interesting to know my accumulated experience with this wonderful hotel brand.
It was all a wonderful experience, reception staff had all the patience and was helpful. Tea coffee machines would give in to the busy breakfast hours.
I would rather pay a little more for a complete room with adequate facilities, a balcony that is too narrow to move around and has nothing to do, new towels in the bathroom that smell sour and air circulation that doesn't work.
Very happy with some of your stuff. More than polite, really nice and helpful. (kitchen stuff, lady from Colombia, and India). Dining area small, and can get really crowded. Bed side tables too small.
Breakfast too crowded - otherwise fine. Reception desk polite and helpful.
3rd time at M1 Prater - always a good choice! The only thing is that the mattresses are way too soft. That's what made the experience only 'satisfactory' but not 'good'.
Location is good, everything is close by. The room was clean, but there was often some litter in the corridor (leaves, wrappers, food scraps). I also noticed a silverfish in the room. Breakfasts are rather standard; perhaps you could try adding something unique to stand out. Additionally, when there were a lot of people at breakfast, some had to eat at coffee tables, which wasn't very comfortable. My biggest issue is with the invoice, as I didn't receive the one I wanted. It was impossible to arrange anything by email—it felt like I was corresponding with an AI—and even in person at the reception, it wasn't any better. Changing the details just wasn't an option. In the world of customer service, "it can't be done" doesn't exist.
A very pleasant stay!! Danke sehr!!
Spaces for breakfast were limited during the visit, maybe there is a better way to organise the renewing spots. There should be a change or switch of bread and other stuff every day or now and then.
Quite good location, staff is quite supportive and friendly in nature. Rooms were quite clean. Worth staying at the price which were offered. Potential improvements could be for some hot break fast options for long stay.
Super Hotel, super Personal
The only critical comment I could make about the hotel is that the overall temperature (in light of saving energy and resources) is too high.
Salle petit-déjeuner trop petite...difficulté à trouver une place assise
Clean room, friendly staff, central location. Free water bottle on arrival. Experience could be improved further by providing a tea and coffee maker in the room and a mini bar.
I did not get an invoice for my stay. can you organize an invoice on Polium GmbH Paulanergasse 14/4 1040 Wien sollte im System sein. Danke
I like the hotel in general, but I think the lack of refrigerator and kettle in the room diminishes my comfort greatly. There should at least be a kettle in the room so that I can make a cup of tea or coffee when I come back to the room after a tiring day or if I need to work at night or early in the morning in the room. The room amenities are insufficient. There should also be a bottle of water in the room per day. I should not have to go looking for a supermarket to buy a bottle of water.
overall it was good, however not having a water boiler to make tea or coffee in room was a bit frustrating.
Very good hotel, nice place. I will recommend it to my friends for staying in Vienna.
The hotel was very clean and provided good hospitality. Only my concern was there is not mini bar in the room or no room service menu (I am not sure if available).
always like to stay here. Front desk staff is extremely helpful and nice. rooms are big for european standards and comfy beds. breakfast is ample and the atmosphere in the hotel is casual and comfortable. the nice garden and outdoor space is a plus!
Dear Motel One, we spent the night at your hotel in Vienna yesterday (from 12.09.2024 to 13.09.2024). We arrived at the car park on 12.09.2024 at 9.05 p.m. (attached) and on 13.09.2024 I paid for the car park at 10.14 a.m. (attached), why did I pay 34 euros for the car park, as if I had paid for two nights. I was not in the car park for 24 hours, which means I should have paid €17 according to the website. Unfortunately, I paid €34 and only noticed in Poland when I got home. Please clarify this matter. Best regards. Marcin Ksiazek I sent you this message by e-mial.
Hair dryer too loud, please change them, too cheap equipment! Breakfast: too close to sit next to each others
Propreté, facilité d’accès, amabilité du personnel, emplacement, parking. Tout était parfait.
Cela fait la 4ème fois que nous réservons une chambre au motel one et nous sommes toujours aussi satisfaits !! L'accueil très sympathique, les chambres spacieuses, très jolies et aussi très propres, et la vue sur Prater magnifique... bref nous y reviendrons avec grand plaisir !!!
accueil de qualité à tous les niveaux !
Emplacement très pratique pour aller au centre des congrès et dans le centre. Joliment décoré. Confortable. Seul point négatif, quand on est seule dans une chambre double avec un lit 2 places: on a à disposition qu'une couette, taille 1 place. Mais pourquoi !!!? J'aurais préféré une couette adaptée à la taille du lit.
Accueil formidable, gentillesse du personnel, aide à l'impression d'un document sans aucun coût supplémentaire, super design, ambiance lounge, lumière non agressive, propreté incroyable des chambres, ergonomiquement bien étudié
Je tiens à remercier au personnel dans le lounge bar et en particulier à Vicky et Claudia qui ont assuré un service excellent pendant le petit déjeuner et qui on rendu un début de journée à chacun avec leur sourire et leur gentillesse.
Alles passend!
Un hôtel dont les chambres sont extrêmement confortables, ainsi que les salles de bains. En revanche l'espace pour le petit-déjeuner est beaucoup trop restreint. L'hôtel est un peu excentré par rapport au centre de Vienne
J'ai beaucoup apprécié le contact avec le personnel que j'ai trouvé très agréable et attentionné. La chambre était propre et le lit confortable. J'ai apprécié aussi l'accent mis sur l'ecologie
Hôtel très agréable et bien situé
Tout était parfait. La décoration chaleureuse et originale, la température de la chambre, j'ai aussi beaucoup apprécié le jardin.
Trés bon hotel. bien situé et confortable. Le personnel au petit soin
Très bien Les rideaux de la chambre pourraient être plus occultants afin d’éviter un réveil matinal…
A améliorer : Pas de connexion Wifi possible au cours de la semaine due à un problème non identifié. Très handicapant car il n'y a aucun ordinateur en libre accès. Musique trop forte au rez-de-chaussée (matin et soir, moments où l'on souhaite décompresser et être plus au calme).
Galerie
Tout d’un seul coup d’œil
Situation
Un séjour à deux pas du célèbre parc d’attraction Prater
À Vienne on ne s’amuse pas qu’au Prater, mais aussi dans le Motel One Vienne-Prater. Les attractions de ce célèbre parc se reflètent également dans le design de notre hôtel. Les petits chevaux de manège traditionnels et les bateaux à bascule apportent une touche originale dans le One Lounge. Des éléments de design tels que la « Pig Table » de chez Moooi ou encore la « Rabbit Lamp » nous rappellent que le Prater, bien plus qu’une fête foraine, est aussi une grande zone de loisirs. En prenant votre petit-déjeuner sain et bio, vous pourrez admirer le célèbre lilas qui fleurit au Prater. Les fauteuils et les fontaines dans le One Lounge vous donnent un avant-goût des heures de détente que vous pourrez passer dans le parc.
Notre hôtel design se trouve directement en face du Prater de Vienne et est ainsi tout près de la grande roue célèbre dans le monde entier. Dans l’arrondissement Leopoldstadt se trouvent également le parc des expositions et l’université d’économie. Avec la station de métro (U-Bahn) Messe-Prater qui se trouve juste en face de notre hôtel, le centre-ville, Stefanplatz et bien d’autres attractions de Vienne sont rapidement accessibles.
Découvrez le côté décontracté et amusant de la métropole du Danube. Venez vous amuser !
