Ce que disent nos clients
Très bien
Note globale sur 7 758 évaluations
Amabilité 9.3 de 10
Propreté 9.2 de 10
Réception 9.1 de 10
Lounge et bar 9 de 10
Emplacement 9.5 de 10
Chambre 8.9 de 10
Salle de bains 8.8 de 10
Wi-Fi gratuit 8.9 de 10
Rapport qualité/prix 8.7 de 10
Petit-déjeuner 8.5 de 10
Nice comfort room Close to station
Pros: It was clean. Staff was nice. Location is perfect. Cons: No drinking water avaialable in hotem, no iron. Room service threw away my food and water without asking.
Room pas eveywhere, but the price was quite high
Such a wonderful receptionist (Paula). Thank you so much for your patience.
I love this hotel and always stay with you when I go to Vienna!
The same as other Motel 1 places. Perfectly located, same interiors - boutique hotel without Boutique hotel prices.
Motel One is a great chain. You need to accept that rooms lack decent desks or chairs for working and are generally small, but for short stays when booked for ahead it can be excellent value. I was dissappointed on this occasion by the huge queue for breakfast, and the huge amount of time needed to collect my case.
VERY basic. far more basic than the pictures on the website suggest. An example - we ran out of tissues on day 2 of 4. I tipped the box over so that the housekeeper could see that it was empty. it was simply turned back up and not refilled.
Alles top
Very clean room. Good bar and friendly personel
I. enjoyed tremendously your hotel, even to just come for a drink
Arriving, there were around 6 ot 7 other customers waiting to check-in. As I had checked in on-line I decided to use the "fast-track" and was studiously ignored until everyone else had been checked-in and the line had gone. When I asked what the benefits of checking in on-line were, because had I stayed at the back of the line, I would have been in the same position, last to be checked-in. They couldn't tell me.what the benefits were. In the bar I wanted to eat something, I was told chips and peanuts only. I subsequently travelled to Motel One in Berlin (Tiergarten) where I was checked in and in the lift within 30 seconds of arrival and I was able to order from a wide range of sandwiches. The difference was quite startling. I may have to reasses my brand loyalty to Motel One at Wien-Hbf.
Nice, clean and quiet room. WLAN could have been faster and I missed a safe for my valuables, which some of your hotels offer.
Good location close to the main railway station. Very clean and comfortable room with good facilities. Friendly and efficient staff. Good breakfast with plenty of supplies.
Good with some caveats. Clean, everything works, great location. Next to the station feels like a safe area. No safety deposit box is a big problem, and breakfast was overpriced for what it was - we only took it once. Also - bit wierd in the bathroom - paper cups with lids?
uncomplicated as always
Super Hotel! Super Team!
The location of the hotel is very near to wien hbf. Plentiful of food choices just nearby within walking distance. Hotel staff was very friendly and helpful. We had an enjoyable and unforgettable stay in this hotel. Will definitely come back to stay again if we ever Austria.
Very good location exactly next to Hauptbahnhof. Rooms small but clean and cozy. More storage room in the apartment would be nice but overall the hotel is worth recommendation.
Great location, perfect for business in the city of Vienna, especially when you travel by train. I stayed several nights. Unfortunately, the room service was not able to repair/exchange a obviously broken foot of a chair. Hence, the chair was rocking, sitting/working on it was painful. I turned the chair around indicating the defect and left a note asking for help which was ignored.
The room is very clean, checking in was very smooth. Location is so convenient, train station is a walking distance. Staff is friendly.
The Check - in some kind of weird, because I did the online check in, but then I needed more than the qr-code. The more concerning experience was the broken Bathroom. The temperature controller was broken, so that the water was going hotter and hotter. That's really not a good thing, because the security nob was also not working, so the water was really really hot.
Motel One Wien Hauptbahnhof is my favorite hotel anywhere. Period.
I asked at checkin to change my last name of the booking (due to marriage, proofed it with my passport) and asked for a printout of the invoice. I was told that the name was changed and that i get the invoice via email. I didn´t. I asked again for a printout at checkout. Same answer: no printout I get the invoice via email. Again I didn´t. I wrote an email to the hotel > I didn´t get an answer. This is really poor service.
Just missing an in-room safe and a coffee maker. Other than that it was everything we needed.
everything fine.
Overall, my stay was good and I really enjoyed staying at your hotel. However, I would like to mention the following deficiencies so that you can improve your stay in the future: 1. The lack of cotton buds and slippers in the rooms is a major deficiency. 2. Despite staying for 4 nights, the bed linens were never changed, my room carpet was never vacuumed, and the dust was never removed for the last two days. 3. The breakfast is generally very good, but it is a pity that there are no olives at breakfast. 4. The shower head holder in my room 1528 was broken and kept going down. 5. The door to my room 1528 would not lock.
Très bel hôtel Une propreté impeccable Personnel professionnel
Good price and quick service. I would like to see a drinking cup of some kind . My only complaint was that there was an empty, used coffee cup on the shelf above the toilet? Overall great value.
Stuff polite and professional, however bad was not that good, no glass in the rooms, no small coffee machine or water boiler in the room, no welcome bottle of water, etc
Front desk wasn’t friendly and I believe they forgot to give me a voucher for a free bottle of water.
The room was clean and restful but a little bit small to get around in.
Great location, good size clean rooms. Good breakfast. Good reception and bar staff. Enjoyed our stay.
I was super happy with everything. Really comfortable beds :-) Only thing that wasn't so nice was the temperature in the room. It was really hot and the AC wasn't the best.
I entered my room and temperature was 30C. When I complained to you manager Rebecca Suatner I was told they had problems and I should open the window. Round 5 PM when I returned to my room it was 35C inside. I went to your reception and your manager was on the way out and ignored me rudely and totally. As loyal customer of 15 years I was astonished with this treatment.
No air conditioning, no safe. I guess you get what you pay for.
La moquette de la chambre était sale, l'aspirateur ne semblait avoir été passé. Des cheveux (et pas les miens) dans la salle de bain. Les serviettes fluffy promises étaient en fait plutôt rugueuses. Les chaînes internationales sur la TV ne fonctionnaient pas. Espace buffet du petit déjeuner trop compact, les gens se marchent littéralement dessus. Déçue pour 150 euros la nuit.
Excellent établissemet. Personnel tres compétent. Propreté exemplaire Prix abordable.
Très sympa.
Parfait pour ceux qui ont un train à prendre ( mon cas). 02min. à pied de la HBF. Il manque un téléphone ( ou même un interphone) dans les chambres pour communication avec la réception.
Calme Très bien situé Confortable Bon petit déjeuner
Bonjour, tout était quasiment parfait, le seul petit détail négatif étant la température de l'eau de la douche, elle est, sans aucune intervention, assez variable passant en quelques secondes du frais au très très chaud ! Excepté cela tout était impeccable. Merci
Hôtel très très bien : seul petit défaut : la chambre était un peu petite.
bien situé près de la gare et des transports en commun petit déjeuner décevant chambre propre et bonne literie un plateau bouilloire aurait été apprécié mais le bar fourni le soir infusion ...
Très agréable, chic. Peu importe à l'heure d arrivée, une personne est présente à l accueil. La proximité de la gare est très pratique, vous avez présente à traverser la route. À peine 5 min de marche.
problème avec salle de bains inondation
Très bel hôtel, jolie décoration mais une atmosphère un petit peu trop sombre à mon goût. Chambre confortable, aucun bruit venant du couloir ou des chambres à proximités. Accueil pas très chaleureux à la réception, impression que l'on dérangeait alors qu'il n'y avait pas d'autres personnes et nous étions que 4.... Personnel du bar et du petit déjeuner très professionnel et sympathique. Emplacement parfait.
Hotel excellent propreté excellente nourriture aussi mais chambre très petite et fenêtre de chambre brouillée. Personnel, super.
Pas de WiFi pendant tout le sejour, c est du jamais vu! C est lamentable!
Note de 2, comme l’étage. La dernière fois en novembre 2022, 17e étage avec vue magnifique. C’est pourquoi nous sommes revenus dans cet hôtel et nous avons été très déçus de la chambre avec vue sur le parking. Vraiment décevant.
Galerie
Tout d’un seul coup d’œil
Situation
Vue panoramique sur Vienne
En arrivant à la réception de notre Motel One Vienne-Hauptbahnhof, vous aurez déjà une vue panoramique sur la ville ! Depuis les étages de l’hôtel, vous pourrez même admirer la capitale grandeur nature. Dans le One Lounge, des thèmes représentatifs de la ville sont également interprétés de manière créative. En prenant votre petit-déjeuner vous pourrez vous replonger en 1854, l’année de l’inauguration de la ligne de chemin de fer de Semmering. Le bar et ses décorations dans le style des ateliers viennois est également enrichi par des éléments de design de chez Moroso, Baxter et Jan Kath.
La représentation du château de Belvedere voisin qui tapisse l’ensemble des murs du rez-de-chaussée, offre un spectacle vraiment fascinant. Vous pourrez facilement rejoindre le château à pied. Le magnifique parc vous donnera l’occasion de flâner et de vous laisser séduire par la beauté du château. D’autres attractions dans le centre-ville, telles que l’opéra national (Staatsoper), le quartier des musées (Museumsquartier) et la cathédrale Saint-Étienne (Stephansdom) sont également accessibles à pied depuis l’hôtel.
Si vous cherchez un hôtel design en plein cœur de Vienne, notre Motel One face à la gare centrale (Hauptbahnhof) est exactement celui qu’il vous faut.
