Ce que disent nos clients
Très bien
Note globale sur 2 764 évaluations
Amabilité 9.5 de 10
Propreté 9 de 10
Réception 9.4 de 10
Lounge et bar 9.2 de 10
Emplacement 9.6 de 10
Chambre 8.4 de 10
Salle de bains 8.7 de 10
Wi-Fi gratuit 9 de 10
Rapport qualité/prix 8.8 de 10
Petit-déjeuner 8 de 10
Room was immaculately clean, bed comfortable and bathroom spotless. My only reservations were that the room was too hot and potential guests with disabilities/mobility problems might find the hotel difficult to access due to its location.
Have stayed in Motel1 on a number of occasions when visiting Newcastle, and again was not disappointed
I stayed in room 536 as I did the previous Wednesday. On both occasions I could not shower as the hot water was not coming through. On Thursday a maintenance man checked the shower and when I got back to the room the water was hot but I had a train to catch so could not use it. On Saturday I ran the water three separate times and at no time did I get hot water. The staff agreed to a room change which we did late afternoon when we returned to the hotel
Really impressed with Motel One. Better than expected. Reception staff were first class, explained everything clearly and succinctly and were very welcoming. Rooms were very clean and bed was extremely comfortable. Location wise, obviously having the Bigg Market on the doorstep isn't ideal on a Friday or Saturday night, but room was quiet. I'd stay here again because value for money is outstanding.
Good price, comfortable room, friendly staff.
Comfortable clean, bed was amazing. Staff very friendly and helpful great shower
I travel regularly and always chose Motel One in Newcastle for the value for money. Central location, friendly staff at check in, comfortable serviced rooms and clean bathrooms. It has a lovely welcoming atmosphere.
Excellent staff and rooms....
Fantastic hotel!!! Couldn’t recommend it more!! Beautiful inside and superb location and great price for where it’s located so close to everything
Great stay. Staff were efficient , friendly and helpful. Comfortable, clean room. This hotel is in a great location to enjoy a city break.
Absolutely brilliant. The rooms were clean. Staff were friendly. I really enjoyed my stay
Great location, reception area and bar are really nice. Rooms just basic and not very big. Just be aware the breakfast is only continental but is very expensive
Great location and good value for money.
Absolute gem of a place. Close to the train station and all local amenities. Room was more than adequate for our one night stay. Spotlessly clean. Comfy bed. Check in was great and all our questions were answered about how to get about whilst in newcastle Would definitely recommend and stay again.
Great location, vibe and value for money
Great stay in a beautiful, clean, comfortable hotel, it’s in a great location and all of the staff were very helpful
Always a pleasure to stay at Motel One Newcastle. Great location, friendly staff and comfortable rooms.
Room was ok and clean, corner seat had a big stain on it. Room next to lift and noisy. Queen bed was two singles pushed together with a gap in the middle.
My cousins and I have stayed 3 times at the motel and we can’t praise it enough. The beds are comfortable and the rooms and bathroom are spotlessly clean and at this time lovely and warm. The staff are always so welcoming and have lots of good advise on days out in the area and can’t do enough for you. I would never stay anywhere else when in the area.
Great location, fair price, great staff and facilities
Lovely room and hotel but there was no waste bin to put rubbish in and please consider using metal teaspoons not wooden stirrers
Great location and great value. Bar and reception area are really nice but my room was a bit small and basic and could do with a bit of a refurb.
Friendly staff. Great location. Great price. Clean and comfy room.
Lovely rooms. Friendly staff . Great location.
Having never been to Newcastle, the hotel location was very central. Room was cosy and clean and staff were excellent, especially the team on the reception on the 13th January. Just wonderful! Only thing was, I had a voucher for breakfast, but was told on check in it wasn't paid for??
Hotel is clean and located in convenient location. Room price is good but the breakfast was bad value. the lighting in the room was not sufficient, desk is far too small to work. the worst is the room is far too hot even when the air conditioning was turned off and window open. i stayed 3 nights and the temperature issue was not resolved.
Nice location, helpful, friendly staff, room not to good, too warm and unable to regulate temperature and bathroom door broken making it unable to close door.
Great combination of comfort, design and price right in the City centre!
Brilliant all round. Only thing stopping a 10/10 is the breakfast option
Excellent location with a lovely bar area. Room was cold & no heating but as soon as we told reception they gave us an electric fab heater that worked great. Only a continental style breakfast on offer but I would defo stay here again. All staff we encountered were very polite & friendly.
Staff member was very friendly and polite when checking in. The room was very clean and the bed comfortable. We had a drink in the bar before turning in each night and both staff members were friendly, especially the guy in the second night. Nothing negative to mention. We enjoyed our stay and would definitely stay there again.
Beautiful hotel, staff were lovely, they even emailed me to say I’d left my new bottle of perfume and that they would keep it for me until I can get back to pick it up so Thankyou
The FOH staff were very friendly. However, the room was unclean. The breakfast was not very good value.
I feel that you get what you pay for. This is a low cost hotel so the rooms are relatively small and basic but they are clean and well maintained.
Charlie was excellent at reception Chole and Lorraine clean the room excellent
We were on our usual New Years celebrations in Newcastle, this will be our third stay in your lovely hotel, we have always found the staff very helpful and polite, and the rooms comfortable. We also really appreciate the overall decor and the well situated location, upon arrival on 28th December we were shown to her room but unfortunately both being light sleepers the noise from what we believed to be an air con unit and the lack of natural light made this room not to our liking. We expressed this with to the receptionist and was greeted with helpful and sympathetic reply which we appreciated, a new room for us was allocated which was much quieter and brighter. We dropped our cases and went out for dinner, and didn’t return until later that evening. On arrival back to our room although we had both noticed a couple of marks on the wall next to the bed, and also some drip marks as well, but went to bed and decided we would raise our concerns about the cleanliness in the morning. On waking with fresh eyes it became more clear that it appeared to be some kind of bodily fluids on the wall possibly saliva, blood and bogies. Which in honesty is disgusting, and completely unacceptable, upon closer inspection we found drip marks on the window sill that also had been missed, which I must admit made us both feel quite sick, and somewhat let down.we decided we would contact reception on our way down after we had had our morning coffee, so imagine our dismay and disgust when lifting the paper cup cover there was clearly lipstick around the cup which clearly indicates they had been used previously and not checked and replenished. We decided to go down at this point and speak to reception, we made our complaint which was received well, again were offered a room change which was appreciated but having only one night stay left we agreed that providing the room be cleaned properly this time that we would be happy to stay. We left the hotel and went into town in hope that our concerns had been acted on, but on return although the room had been cleaned, beds made, cups replaced the filth on the wall and window sill still remained, I feel we’ve been very fair with how we had handled it, having not really made a fuss and kept the whole situation low key, but this really clearly didn’t help us as for whatever reason we were made to sleep in a dirty room twice. On departure we really didn’t want to leave on a bad note and we have only just returned from our travels, which is why it’s taken this long to give our feedback, I should say we obviously do have photographic evidence of said issues that we would be more than happy to provide. Look forward to hearing from you soon, Kind regards Leila and Lee Harris
Lovely stay at Motel one Newcastle.
Very comfortable beds spaceish and very clean staff very polite and happy to help
Staff were friendly and upgraded our room as the booked one wasn’t quite ready. However, the room was cool and fan would only blow cool air so we didn’t turn on after discovering this. It was a king size bed which although comfy, had a bottom sheet (and mattress protector) that was more a double size so didn’t fit. It was only for one night therefore not worth bothering staff with but would suggest that king sized sheets (and mattress protector) are used on king beds to make it a more comfortable night. Lovely fluffy towels but shower was fixed temperature which I understand but when room is cool and temperatures were literally freezing outside, it would have been nicer to increase the heat of the water for a couple if minutes. Room was clean and tea/coffee available if needed. Unfortunately, there were a small number of guests who, on returning in the early hours , proceeded to run around the corridors, shouting, banging doors and returning to knock loudly on friends doors. Staff did tackle them and addressed this bad behaviour, which can’t have been pleasant for the staff, and the guilty parties quietened down around 5am. Thanks go to the staff for dealing with this. Overall, we took a chance staying in a city centre hotel on a Saturday night and just wish other guests would be more respectful and not behave like 12 year olds, but it could have happened anywhere.
Unbelievable value for money on a Saturday night. The rate was set at £59 room only, considering this hotel can be £159 on a saturday night. Very friendly welcome from attentive staff, any questions were happily answered. We thoroughly enjoyed our stay.
super hôtel qui est très accueillant avec des personnels 10/10
Très belle chambre, accueil agréable et personnel disponible ; malheureusement, la rue est très bruyante et l'isolation sonore insuffisante.
Bon accueil et personnel attentionné et agréable. Très bonne situation de l hôtel au milieu des centres d intérêts les plus importants : historiques, festifs. Chambre et literie agréables, ainsi que le lieu d accueil et de détente dans l hôtel. Chambre très calme. Sanitaire satisfaisant mais matériel peu solide.
Hôtel très bien placé, très propre, accueil parfait. Un peu cher par rapport à la taille de la chambre.
Bel hôtel, très bien situé à 6 mn à pied la gare centrale et du métro (qui relie l’aéroport international). En plein centre ville entouré de bars et restaurants, près des monuments (cathédrale, château…) et 1/4 h à pied du stade de football St James Park. Personnel agréable, propreté de l’hôtel et des chambres, bar (ouvert toute la nuit) et salons superbes ! Tout était parfait
Chambre correctement équipée et propre. Personnel aimable et efficace.
J'ai été satisfait de façon générale. Ma principale remarque concerne le peu de place pour le rangement des vêtements.
La chambre, bien qu'exiguë, était d'une propreté immaculée, comme d'habitude chez vous. Lit confortable, serviettes +++, personnel accueillant et serviable, proximité de la gare et du centre-ville. Hélas, vue très limitée sur un mur d'entrepôt... C'est un peu triste. Autre problème, la température, assez basse (difficile de régler le chauffage). Par ailleurs, pourquoi continuer d'utiliser de la petite vaisselle jetable pour la collation ?
Les chambres sont un peu petites mais confortables. Il y a tout ce dont vous avez besoin. Un peu bruyant, surtout le week-end...
Bonjour, Dans le contexte actuel du changement climatique, il me parait particulièrement triste, voir ridicule, de mettre la climatisation, aussi forte, qui plus est au royaume uni. Tous les clients avaient des pulls au petit déj. Quelle perte d'énergie!
Galerie
Tout d’un seul coup d’œil
Situation
Un charme à l’état brut
Notre Motel One Newcastle situé au cœur de la ville est teinté du charme des briques apparentes. Le style industriel de la façade authentique en briques rappelle le passé de ville ouvrière de Newcastle. À l’intérieur, les ponts sur la Tyne, thème déterminant de notre décor caractérisent le design. Quant au bar stylé au look industriel, il met en valeur les exploits du créateur de la locomotive à vapeur, Robert Stephenson. Des fauteuils et canapés en cuir Baxter et des tapis de grande qualité de Jan Kath complètent le look industriel. Des détails raffinés tels que des chaises Arketipo avec des armatures en acier extravagantes ou encore l’armoire en verre de carafes à whisky apportent une note charmante.
La tapisserie à rayures très british à la réception rappelle aussi volontairement les maillots de l’équipe de football Newcastle United. La situation de l’hôtel dans le centre historique convient au style industriel et moderne de notre hôtel design. Les attractions touristiques telles que le Theatre Royal, la statue de Charles Grey (Grey’s monument) et l’hôtel de ville ne sont qu’à un jet de pierre. La proximité avec la gare centrale et l’aéroport sera également pratique pour vos déplacements.
Réservez votre chambre dans notre hôtel design et découvrez son style contrasté entre passé industriel et modernité.
