Esto es lo que dicen nuestros clientes
Excelente
Puntuación general de 6269 opiniones
Amabilidad 9.4 por 10
Limpieza 9.4 por 10
Recepción 9.3 por 10
Vestíbulo y bar 9.1 por 10
Ubicación 9.4 por 10
Habitación 9.1 por 10
Cuarto de baño 9 por 10
WiFi gratuito 9.1 por 10
Relación precio-prestaciones 8.8 por 10
Desayuno 8.4 por 10
Alles top :) Super Hotel in toller Lage!
Great hotel, friendly, helpful staff.
In general we had a quite good stay, however the housekeeping was very poor. It would have been nice to have some more few food options at the bar and some hot breakfast choices. We understand the concept of your brand, but for the money asking a bit of enrichment on some products is essential we believe. Also we had an unpleasant treatment they day we checked out from the lady at the front desk.
Motel One Prater Vienn has a very friendly staff especially Mile who was so friendly to us every morning for a breakfast.
Overall the second best hotel of the world. Seriously. Number one is 25t Hours hotel, but it is not the same price range. Room 458 I had to dig deep into to find something that was not great. So here they are: The television was not in front of the bed. The design was good on the bed aide wall, but the feont of the bes was just a boring white wall.
Our 3rd stay in a Motel One - this time in Vienna and again excellent. Had a room with a view of the Prater with a balcony. Good size. Continental breakfast good and filling for a day of walking. Will be staying in Motel One again.
It is cosy, clean, nice and quiet only 4 stops from the centre, close to the underground. Lovely!
Excellent service for our dogs: pillow and mat was very welcoming! The Prater Park with dedicated section for dogs within walking distance made our dogs happy!
Everything was just perfect!
I had a most wonderful stay at Hotel One Wien-Prater. The hotel lobby is "quirky" and very comfortable. The hotel is in a great location right beside the Prater and a train station. The room itself is an ideal size and very clean. Although the room doesn't have a kettle or mini bar (a problem for someone like me who loves a cup of tea in the early morning and late evening), the staff in the lounge bar gave me hot water and milk whenever I needed, so that I could make my own cups of tea to take back to my room - greatly appreciated! It is, however, the amazing staff at the hotel which make it memorable. A special mention of Sara in the lounge bar - no matter how busy it was, Sara was always welcoming, smiling and nothing was too much trouble. I highly recommend this unique hotel and will definitely stay there again if I am back in Vienna.
Everything was perfect. Only one thing but it is not a mayor problem that it was a bit cold in the rooms.
- nice and clean rooms - friendly and helpful service - quick administration processes
Friendly staff, efficient check-in, comfortable rooms. The breakfast area gets quite crowded and eating on a low table is not comfortable. Hospitality trays in the bedrooms would be a real plus.
Hotel is really good, position is great, staff polite and overall feeling was good.
My stay at Motel One Prater has been exceptional, thanks to the fantastic staff and excellent amenities. The team is incredibly friendly and polite, always going above and beyond to make guests feel welcome. Special mention goes to Mile and Sara, who made my experience even more enjoyable with their warmth and professionalism. The breakfast was a delight each morning—well-prepared, fresh, and with a variety of options to suit all tastes. The hotel's hygiene standards are impeccable; I felt reassured by the cleanliness in both common areas and rooms. The beds are also worth highlighting, as they are very comfortable, ensuring a restful night’s sleep after a day of exploring or working. One downside is the parking, which I found a bit expensive, but the quality of the stay more than made up for it. Lastly, I am curious to know how many nights I, Dijana Pejić, have spent at Motel One locations across Europe. If possible, could the hotel team assist with providing this information? It would be interesting to know my accumulated experience with this wonderful hotel brand.
It was all a wonderful experience, reception staff had all the patience and was helpful. Tea coffee machines would give in to the busy breakfast hours.
I would rather pay a little more for a complete room with adequate facilities, a balcony that is too narrow to move around and has nothing to do, new towels in the bathroom that smell sour and air circulation that doesn't work.
Very happy with some of your stuff. More than polite, really nice and helpful. (kitchen stuff, lady from Colombia, and India). Dining area small, and can get really crowded. Bed side tables too small.
Breakfast too crowded - otherwise fine. Reception desk polite and helpful.
3rd time at M1 Prater - always a good choice! The only thing is that the mattresses are way too soft. That's what made the experience only 'satisfactory' but not 'good'.
Location is good, everything is close by. The room was clean, but there was often some litter in the corridor (leaves, wrappers, food scraps). I also noticed a silverfish in the room. Breakfasts are rather standard; perhaps you could try adding something unique to stand out. Additionally, when there were a lot of people at breakfast, some had to eat at coffee tables, which wasn't very comfortable. My biggest issue is with the invoice, as I didn't receive the one I wanted. It was impossible to arrange anything by email—it felt like I was corresponding with an AI—and even in person at the reception, it wasn't any better. Changing the details just wasn't an option. In the world of customer service, "it can't be done" doesn't exist.
A very pleasant stay!! Danke sehr!!
tadellos
Firmenfeier
Spaces for breakfast were limited during the visit, maybe there is a better way to organise the renewing spots. There should be a change or switch of bread and other stuff every day or now and then.
Quite good location, staff is quite supportive and friendly in nature. Rooms were quite clean. Worth staying at the price which were offered. Potential improvements could be for some hot break fast options for long stay.
Super Hotel, super Personal
The only critical comment I could make about the hotel is that the overall temperature (in light of saving energy and resources) is too high.
Clean room, friendly staff, central location. Free water bottle on arrival. Experience could be improved further by providing a tea and coffee maker in the room and a mini bar.
I did not get an invoice for my stay. can you organize an invoice on Polium GmbH Paulanergasse 14/4 1040 Wien sollte im System sein. Danke
I like the hotel in general, but I think the lack of refrigerator and kettle in the room diminishes my comfort greatly. There should at least be a kettle in the room so that I can make a cup of tea or coffee when I come back to the room after a tiring day or if I need to work at night or early in the morning in the room. The room amenities are insufficient. There should also be a bottle of water in the room per day. I should not have to go looking for a supermarket to buy a bottle of water.
overall it was good, however not having a water boiler to make tea or coffee in room was a bit frustrating.
Very good hotel, nice place. I will recommend it to my friends for staying in Vienna.
The hotel was very clean and provided good hospitality. Only my concern was there is not mini bar in the room or no room service menu (I am not sure if available).
always like to stay here. Front desk staff is extremely helpful and nice. rooms are big for european standards and comfy beds. breakfast is ample and the atmosphere in the hotel is casual and comfortable. the nice garden and outdoor space is a plus!
Dear Motel One, we spent the night at your hotel in Vienna yesterday (from 12.09.2024 to 13.09.2024). We arrived at the car park on 12.09.2024 at 9.05 p.m. (attached) and on 13.09.2024 I paid for the car park at 10.14 a.m. (attached), why did I pay 34 euros for the car park, as if I had paid for two nights. I was not in the car park for 24 hours, which means I should have paid €17 according to the website. Unfortunately, I paid €34 and only noticed in Poland when I got home. Please clarify this matter. Best regards. Marcin Ksiazek I sent you this message by e-mial.
Hair dryer too loud, please change them, too cheap equipment! Breakfast: too close to sit next to each others
Alles war Perfekt!
The bedroom and the bathroom were nice and clean as usual. But, the breakfast was definitely too crowded. Coffee maschines were partly broken so there were cues, and unfortunately no scrambled eggs. The staff was friendly.
Buen hotel. Muy cómodo. Limpio y bien ubicado.
Great location, wr love the design especially the Bar and we enjoyed the fantastic breakfast of fabulous chairs.
Estoy segura que volveré. ¡El hotel es práctico, bien ubicado, de diseño! Su personal es increíble. Muy amable en todo momento. Desayuno muy completo. Es una apuesta segura y será mi hotel cuando vuelva a Viena. ¡Gracias por todo!ª
The only reason I give you 9 points is because my room wasn't clean well and the towels wasn't change. The hotel is excellent!
Bonito y funcional.
Una buenísima experiencia. La habitación muy amplia y muy bien insonorizada, el hotel estaba lleno y no se oía un ruido, cama comodísima, almohadas estupendas, personal muy amable. Decoración simpática, muy agradable jardín, muy buena selección de música y coctels en el bar. Solo un pero, el desayuno fue una decepción, por casi 17 euros, fruta de pésima calidad, zumo de naranja de bote, no hay tostadora, café de dudosa calidad... Un 10 de hotel buscando otro lugar donde desayunar!
Cómodo, limpio, decoración muy bonita Falla el desayuno, solo opciones frías y sobre todo carbohidratos y azúcares, muy poco saludable. No se corresponde además con las imágenes de la web.
Hace much tiempo que me quedo en el MotelOne cuando viaje por trabajo a Viena y siempre es una experienca muy agradable. Me encanta la zona exterior en verano para tomar algo y el servicio es excelente. Quiero destacar la atención muy cálida de Vicky, siempre nos da la bienvenida con una sonrisa!
Tuvimos una buena estancia en el hotel, pero si que es verdad que la falta de amabilidad de algunos empleados, ensuciaron un poco nuesta estancia. Concretamente, hubieron tres personas con las que no nos sentimos buen tratados ni yo ni mi familia (ibamos 10 personas): una chica morena que estaba en recepción el viernes 26 de abril a las 10 de la noche, la chica rubia con cola que estava en la recepción del restaurante el sábado 27 de abril a la hora del desayuno y una chica que repostaba comida en un carro a la hora del desayuno. Los comentarios y expresiones de las tres chicass nos hicieron sentir un poco despreciados en el hotel, nose si por el hecho se ser tantos, de llevar niños (la chica morena de recepción nos llegó a decir que NO era un hotel familiar sino de negocios….) o por el hecho de no ser austríacos. Sin embargo, hubieron otras personas que lograron que nos fueramos del hotel con un buen sabor de boca: una chica muy dulce y rubia que estaba també en recepción la noche del 26 de abril y que nos ayudó con nuestro problema, y una chica colombiana que estaba en el desayuno el sábado 27 de abril. També queremos agradecer las disculpas reiteradas por parte de la recepcionista rubia, así como por carta en la habitación y el detalle con la bebida que tubieron para disculparse con nosotros, també nos dejo muy buen sabor de boca. Finalmente, decir que no se gestionó del todo bien la capacidad de nuewta habitación cuando hicimos la reserva por email, ya que en nuesta habitación eramos 2 adultos y 2 niñas (3 y 5 años) y nos dieron una habitación con cama de matrimonio y cuna de bebé, con lo que era imposible que durmieramos allí los 4. Por eso se generó nuestro “problema” que más tarde se solucionó cambiandonos a una habitación con cama de matrimonio y una cama individual extra. Quizá des de un principio tubieramos que haber sido colocados en esta segunda habitación y así todos nos hubiéramos saltado el mal rato de la noche del viernes. Con todo esto, de nuevo (estubimos en Berlin en el Motel One de Alexanderplatz en 2022) hemos gozado del hotel Motel One, con su diseño, su calma, su comodidad, limpieza y buen desayuno. Si en un futuro seguimos podiendo reservar habitación en el hotel, seguiremos viajando con esta cadena, ya que su concepto nos encanta. Gracias por todo, y las críticas siempre son constructivas :)
Excelente ubicación, frente al magnífico parque de atracciones Prater. Yo fui por viaje de trabajo en la Messe y es muy practico ya que está a 10 minutitos de distancia caminando. También hay metro Justo delante que te lleva al centro de Viena. Recomiendo cojer el desayuno ya que es todo muy fresco y los panes y brioxeria recién hechos cada día. Este año me sorprendió que un día no han limpiado la habitación, es lo único negativo que tengo que decir, es muy desagradable llegar despeues de 10 horas de trabajo y encontrarte la habitación y el baño sin limpiar… El personal de recepción súper amable y receptivo. Gracias por todo, nos vemos el próximo año!
El desayuno en el lounge es un poco caótico e incómodo
Galería
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Ubicación y alrededores
Junto al famoso parque de atracciones Viena Prater
«¡Pasen y vean!», será lo que oiga en el Prater. Y también en nuestro Motel One Viena-Prater. Y es que las atracciones del famoso parque aparecen también en el diseño de nuestro hotel. Históricos caballos de carrusel y barcos piratas dan a nuestro One Lounge un aire original. Algunos elementos de diseño, como la Pig Table de Moooi o la Rabbit Lamp, nos recuerdan que, más allá del parque atracciones, el Prater es una gran superficie verde en la que recrearse. Disfrute de las famosas lilas que crecen en el Prater mientras toma su saludable desayuno ecológico. En nuestro Outdoor Lounge, con sus butacas y fuentes, podrá disfrutar de un anticipo de los agradables ratos en el parque.
Nuestro hotel económico de diseño está directamente junto al Prater vienés y, por lo tanto, bastante cerca de la noria, mundialmente conocida. También en el distrito de Leopoldstadt se encuentra el recinto ferial y la escuela de Comercio. Gracias a la estación de metro Messe-Prater, ubicada justo delante de nuestro hotel, no se tarda nada en llegar al centro, donde se encuentra la plaza Stephansplatz y otros muchos puntos emblemáticos de Viena.
Disfrute de la metrópolis del Danubio desde su lado más desenfadado y entretenido. ¡Puro placer!
