What our guests say
Excellent
Overall rating from 7,181 ratings
Friendliness 9.4 of 10
Cleanliness 9.3 of 10
Reception 9.2 of 10
Lounge & Bar 8.9 of 10
Location 9.6 of 10
Room 9 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.8 of 10
Breakfast service 8.6 of 10
The hotel is nice, clean and close to transportation and commercial services.
The ventilation in the bathroom was always on, thus there was a constant noise. The temperature control didn't work and the room was being heated no matter what, making the room very warm.
Our family is Motel One Westbanhof guest from 2017, every year in December. It is our home in Vienna. The rooms are very nice, the beds are confortable. Perfect location in the city centre. We will be back for sure.
Clean and maintained, a little noisy on the road side
Alles top!!!
for my needs the perfect place to be, comfortable, polite staff.
Alles toll 😊
No hot water on first morning and after a cold shower and running late because of that also no take away cups for coffee available at breakfast. Other than that hotel was fine. Room equipment fairly basic but that was clear before booking.
Rooms are clean, staff is friendly, location is great and there is a nice variety of whiskey at the bar. What could be better?
Unfortunately, I was not pleased with my stay this time. The room was poorly soundproofed. You can hear some music playing from the facility below, even at night. The interior was already quite used. You could see stains, scratches and other small damages. The TV did not turn on initially. It took me 10min to play around with it, just to figure out it is just super slow. Also, the bed was not as comfy as I was used to in a motel one. So, overall, I was disappointed in my stay. I used to stay in this hotel whenever I had to stay in vienna because of the high standard. I will reconsider next time I'll visit the city. Another small disappointment was that they do not serve draft beer at the hotel bar. This is a standard in Austria. Very disappointing.
I had a very brief but exceptional experience. I found the front desk very helpful and hotel very clean and well organized. Breakfast was good although it could have offered a better choice. The location of the hotel is excellent and well connected with airport. I liked a lot the decor and the general design of the hotel.
First class Check in First class bar-team
Nice, big clean rooms, nice service at the reception. Breakfast ordinary (no full English-) but ok. Coffee good. Will come back and will recommend to anybody. Just close to transportation, incl. airport bus.
For the first time I got a quite small room with very slow TV operations (I thought that it is broken after 5 minutes of waiting to load the services)
We had a very nice stay at Motel One at Wien Westbahnhof and we would recommend to come here if you want an easy access to the city center and a bus ride to the airport. Overall the room was very clean and everything was as nice as expected.
Very conveniently situated, clean and comfortable rooms, friendly and very attentive staff, excellent value for money!
I like your format and this is the third time I have stayed at Motel One Wien Westbahnhof since 2018. This means this hotel is no longer new. I found that much of the turquoise had been replaced with dark/brown colours.This made my room and the hotel spaces seem dark and dull. I missed the bright vivaciousness of my previous stays. The funky art hanging in the stairwell had been replaced with wall mounted pictures which lacked impact.Overall impression was dark brown everywhere which was dispiriting - even on a sunny early autumn day.
This Motel One couldn’t provide the one key hotel function, comfortable sleep. Since the AC was switched to heating only, it was way too warm for sleeping. Also the bathroom flooded. They have one very rude and insulting front desk member, (other reviews mention this).
Wie immer Top-Quality-Stay.
Concierges very helpful with directions. And friendly. Thank you. I also Really enjoyed storing my luggage there, after checking out. I would’ve liked a coffee maker in my room.
Loved the room (design, comfort, etc), especially the 'fisk tank' TV screen saver! I only wish a fridge was included, as I've come to expect that from a modern hotel room.
Everything is super nice about this hotel, location, facilities, friendly staff willing to help always. 24 hours reception. I gave 9 out of 10 instead of 10 out of 10 just because I would have appreciated a mini fridge in the room, but other than than, solid 9! Also, a free drink (like tea or coffee) upon arrival would have been extra comforting as well :D
Outstanding hotel. Very well located near Westbahnhof/U-Bahn station. Great place to spend the end of a central European vacation, especially with regular bus service from/to Vienna's airport (VIE). Coldest-blowing air conditioning I've ever experienced in an European hotel - much appreciated when I was there as high temperature was >30 C during my visit. Breakfast is a bit pricey, but excellent. In sum, I highly recommend the Motel One Westbahnhof
Always the coziest stay in Europe and best food
The hotel looks very nice, better than a lots of 4* hotel. The room was clean, the breakfast great, only with bio food. We will come again!
Excellent common spaces, delicious breakfast! Room too small for two adults and a child. No options for larger room. Since the booking was made directly there was no correlation with the Motel 1 membership app and benefits which was disappointing. No bonus points added, no late checkout offered when asked.
MANY THANKS FOR GREAT HOSPITALITY I WILL STAY AGAIN IN MOTEL ONE ABDOU RAMIZ RAZOUK 00966555285241
Everything was perfect, location, cleaning, breakfast, and communication with staff. Thank you, I will be back to this hotel for sure.
Hotel room was very clean and comfortable. Bathroom with spacious shower area. Very good isolation of the walls and window. Only negative experience was the view (window facing opposite building wall and only part of the sky above on the 4th floor) luckily we were there for sleeping only. Great connection and easy access to public transport. Parking is in next door parking building is very good.
The older waiter at the bar is, even for Viennese standards, very rude.
central location, air conditioned rooms, comfortable beds. amazingly friendly staff, very helpful in all small requests we had. rooms are relatively small and there is no fridge in rooms
Top in allen Belangen
We loved the decor , the comfort bed,the location and the breakfast. Although they changed us towels three times in a week ,no change of pillow cases was done ( and we needed it because we sweat during night).Another thing that was missing it was vacuuming the carpet during our stay.
Great breakfast. Easy check-in and check-out. Friendly staff.
Very nice hotel, room and bar. Only criticism is the lack (or lack of strength) of the air conditioning. It was warm in the room, at least 26-27C and did not cool down even though fan was on high and temperature in low.
I think it is a clean, quiet, comfortable, affordable very nice hotel with friendly and efficient staff. I especially would like to thank the very nice young lady staff at the desk with brown hair who helped me check in. It was a great stay, thank you very much. I always choose Motel One Westbahnhof when I visit Vienna and look forward to the next trip.
The lovely member of staff who checked us in really stood out. He helped when I made a mistake with the booking and when I explained my child was sick he was really kind to let us check out later so she could rest. Every team member had a smile on their face. It was clean and welcoming. An amazing experience well done.
Alles war perfekt
ON 26 OF JULY I CAME TO THE RECEPTION OF THE MOTEL I MADE A RESERVATION FOR TWO DAYS AND I PAYED FOR ONE NIGHT 91 EURO.ON THE 27 AT NOON YOU TOLD ME THAT YOU HAD NO ROOMS ANYMORE AND THAT I HAD TO LEAVE THE ROOM QUICKLY.AND THIS HAPPENED.I CONSIDER THIS IS RIDICOULOUS UNACCEPTABLE AND UNPROFESSIONAL.I WILL NOT RETURN TO YOUR HOTEL EVER AND I WILL DO EVERYTHING I CAN DO TO DEFAME YOU
There was a smell in the room that was different to earlier visits and I didn’t like it. Possibly someone smoked in the room some time? Offer bikes and then don’t open the possibility to book them for the next morning makes no sense for me - how can the guest plan then? I made my check in online and then I had to wait 20 minutes for my key card - why should I check in online then? Water pressure in the shower was very low compared to other visits.
Air conditioning was not sufficient in my room. It was too hot and the control panel seemed to not work at all or change something.
I really appredciate the thoughfulness of Motel One hotels.
It was nice that the rooms were clean and the bed was comfortable. In this sense, I was satisfied. However, I wish there was a kettle in the room and water was supplied regularly, and the glasses we drink water from were renewed.
Top Stadthotel in U-Bahnnähe 👍
Alles super!
The room was never serviced without having to ask for cleaning and change of towels. That is basic !! Disappointed.
The toilet paper was not refilled every day which is unacceptable. The first day we have requested from reception to be refilled. The reception told us they will arrange it but they never did. The next day we have complained to a different employee in reception who gave us by hand a new one. The next time we run out of toilet paper, again, they never replaced and accidentally we found the cleaning lady outside the room just after cleaning the room and we made a complaint. She gave us only one with much difficulty. In addition the tissues we are very low from the first day and when they run out they never provided new ones.
It was unacceptable the fact that they did restock the toilet paper every day.
We stayed in a nice and quiet room facing the inner courtyard. Breakfast was good and we also enjoyed the drinks at the bar in the evening. Staff were all very friendly which made the stay very enjoyable.
Motel One always has good locations, good value for money. However the rooms and bathrooms are a little bit small.
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – topped of with detours for mountain lovers, foodies and culture vultures.
Creative Hotspot
Immerse yourself into the artsy vibes of our Motel One Vienna-Westbahnhof directly located in the Museumsquartier.
FOLLOWING THE RULES OF ART
Our Motel One Vienna-Westbahnhof is quintessentially influenced by the atmosphere of the nearby Museumsquartier (museum district), and in particular the mumok, the museum of modern art. Lively colours and unusual design are themes in our hotel down to the tiniest detail. At the reception, two brightly coloured ‘Enzis’, unique benches that can also be found in the outdoor area of the Museumsquartier, invite you to relax. Contemporary and original, the works of Vienna-based artist Thomas Draschan in the reception, breakfast area, bar and hotel rooms contribute to the exclusive atmosphere. His wall pieces and light collages radiate the typical Vienna lifestyle and play with scenes from Westbahnhof, clichés and absurdities – of course combined with a large portion of Viennese sarcasm.
This design hotel is close to Mariahilfer Strasse, a popular shopping street leading from the city centre toward the Schönbrunn Palace. You can reach other central sights such as the Hofburg, the Stephansdom and the Staatsoper just as quickly. Having Vienna Westbahnhof on the doorstep of the hotel enables easy excursions into the surrounding Austrian countryside, making Motel One an ideal base for your city break in Vienna. Have we sparked your wanderlust? We agree with a quote from the poet Novalis, which you will also find incorporated in the artistic room collages: ‘Wir träumen von Reisen durch das Weltall: ist denn das Weltall nicht in uns?’ (We dream of journeys through the cosmos — Is the cosmos not then in us?) and suggest that you don’t necessarily have to travel into space: first try our attractively priced hotel in Vienna!
