What our guests say
Very good
Overall rating from 9,877 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.8 of 10
Room 8.5 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
We stayed for a week. Our purpose was to visit Vienna. The location was perfect. The price for the room was very good. As expected the room was small, high quality, clean, with limited amenities, and if that is what you’re expecting, your stay will be very good.
mein absolutes Lieblings Motel-One
Lovely hotel rooms basic but clean beds comfortable too. Location was perfect which is why I chose this hotel as I am a wheelchair user. Had a problem getting served in the bar it was busy so we waited at least 30 minutes but then saw other people go up to the bar & were served so we thought that must be what you supposed to do. My husband went up to the bar only to be quite firmly told by Alfredo to SIT DOWN AND WAIT! So he did another 15 minutes until the gentleman working on his laptop next to us got up asked for a coke which the waitress promptly took over to him. This did not sit well with me so I got up and asked could we have 2 latte’s to which Alfredo then proceeded to shout at me! We should have walked out but we didn’t want to go anywhere else as I was feeling tired. Eventually the lattes appeared & when I went to pay Alfredo said sorry it was busy!! We accepted his apology but didn’t go in the bar again during our stay! Honestly we can accept when there is a busy period but to be spoken to so rudely is unacceptable.
Central, warm, cozy. A perfect place to enjoy all the delights of Vienna
Great location was reason for choosing. Breakfast - somehow too simple Lounge & Bar- slow, no smile and the drinks measured exactly to milliliter - that is where a bar wins or fails.. yours failed.
Excellent location and cleanliness Could do with a kettle in the room Awful noisy early in the morning each morning with banging and slamming of doors I presume workers who don’t care the guests are sleep sleeping at 6 am!!! Reception employees extremely nice and helpful
Everything great; Fantastic location. One point to consider: Mattress was way too soft. Felt like sleeping like a half open swiss army knife. Hope it was just in our room.
Really good location. Comfy bed. The rooms are basic but clean. Would have liked to have tea/coffee/water in the room.
Great staff , good breakfast. Decent rooms
Great staff. Smart hotel. Good breakfast but seating chaotic when busy. Clean comfortable rooms and ideally located near the Opera House. Thank you.
It is the first time I have used a Motel one and I will definitely use them again, the staff were really friendly, the hotel was very clean and well kept which is a credit to the company.
The location is outstanding, the hotel itself and the room was great and super clean, with very nice xmas decoration. The reciptionist were really nice, however, the lady in the bar was really rude - we wanted to drink something to celebrate my boyfriend’s birthday but she was so unkind we decided to go somewhere else. The breakfast was ok but I would have expected some egg dish, sausage or something, it was a bit plain.
Staff super friendly, supportive and welcoming! House is kept very well and offers all essential services!
No air conditioning working in the room
Great hotel, clean, well kept, good service, great location. Breakfast was good and fresh but a poor value at 16EUR for fruit, pastries and coldcuts.
We loved staying at the Motel One at Karlsplatz. We had a clean room and it was quiet. The breakfast was delicious and plentiful. I will recommend this hotel to anyone I know visiting Vienna.
Clean hotel in a perfect location
This is my to go hotel in Vienna. It is clean, comfortable and conveniently located.
Great location, friendly staff, rooms need update soon, look tired.
Best hotel in Vienna.
Everything was great , just the bed was not comfortable. I were in few Motel ones in different countries and the bed was better than yours.
This Hotel is my reference one when in Vienna. Also this time it confirmed the quality for cleaning, staff kindness. Its central location is strateig both for work (the U1 and U4 are 5 min walking) and turism:5 min from the Stadtoper! Thanks and see you next time.
The only great thing is the location
Overall experience was good. Only the bed was to weak.
All over good, good service, polite staff, clean.
Overall the experience was good but the heating was not working efficiently in my room. I had to leave it on all the time just to keep the room warm which is obviously not great for the environment.
I was very pleased with every aspect of the property and staff. My room was very comfortable and on good condition. It was extremely quiet. I never heard any sounds from outside. I will definitely book again with Motel One when possible.
Alles top!
Great stay and friendly staff!
1. There was a lot of dust on the bamboo cage chandelier above. I accidentally bumped my head and a bunch of dust fell off. 2. I am very dissatisfied. I was only given a glass bottle of water when I stayed for two consecutive nights. I took the glass bottle and hoped that the service staff would refill it for me, but they actually had to charge me money. This is really unacceptable. 3. The Wifi signal is very poor. The signal is sometimes there and sometimes not. Even a message cannot be sent. 4. The water pressure in the bathroom is a little low 5. The friendly attitude of the counter staff is worthy of recognition
Perfect location , spotless rooms , staff very helpful, courteous and friendly will recommend highly.
every thing good, only WIFi was not strong
Not impressed with the rooms and conditions of the hotel - not same standard as basically any other Motel One. Location was great though
Very good location. Room was a little too small. A kettle should have been provided as a standard.
Superb location, attentive staff, wonderfully clean. I would recommend it without hesitation.
Even if we anounce to the reception that the window blind is not working and one of the sfaff come in our room to check the answer was that the “ maister” is not working at that time ( arround 8 pm ) - so we could not sleep well because was to much light from outside! The reception don’ t even try to change our room ! Second I’ m a membre One but my reservations was made true the site not following the One rules ….but at the check in it was nice if somebidy anounce me that I will not have the benefit of a member because i made the reservation on the site…..this is something which I don’ t understand
Perfect hotel. Super clean, new, bright ( with room darkening drapes if needed), quiet, perfect location (just a block from opera theatre and metro).
Hotel is VERY good, modern, warm, dry and clean. Room is spacious. Bed and pillows are also very comfortable. The location is absolutely perfect. Staff is also professional, attentive and helpful. Two minus points: the woman who checked us in (I believe she is called Mauda) was unfriendly. The breakfast does not have many healthy or fresh options. It consists of factory-produced food: cheese, cold cuts, white bread, sweet pastries, cornflakes, boiled eggs, tea, coffee and packaged juice.
We have been to this hotel several times. The hotel is pleasant, the rooms are a bit small...the location is excellent. The breakfast is a bit disappointing. I would prefer better quality coffee and more selection.
This was the second time I stayed at Motel One Staatsoper in Vienna. The staff are always friendly and helpful. The rooms are very clean and perfect for our needs. This time I stayed with my daughter and we had two cosy rooms which were very well appointed. We enjoyed breakfast and the bar in the evening. The reception area is very spacious and the hotel is brilliantly situated for most tourist attractions. We would definitely come again!
Alles prima!
Great Location, Friendly-Helpful staff -- BEST elevators of ALL Motel Ones (quantity, speed!!) - rarely had to wait unlike the many other Motel Ones I've stayed in. Need to fix Check-in process. There has to be a faster way to check people in- besides just self-check-in...which isn't great when you want to ask about another room selection!! Oh - and Self-Check-in doesn't appear to allow you to select your room.
I have always been impressed by the friendliness of the welcome received at the many Motel Ones I have stayed in. Berlin x 2, Koln, Basel, Hamburg and Edinburgh - perhaps more. I have to say I found the reception I received recently at Motel One Wien Stadtsoper the most unfriendly and off-putting ever. We decided on the spot not to take breakfast - a very welcome part of every previous stay in a Motel One hotel for me and treatyed our stay purely as a bed for the nights. Motel One remains my go-to hotel choice wherever I am travelling but I shall not return to Wien Stadtsoper.
This was my 5th time at this hotel, however, it should be noted that the service has become much worser. The bed linen was not changed for 7 days, neither the pillowcases nor the duvet cover, the water in the sink stagnated and the sink was not repaired either and big savings on toilet paper, not even refilled on time. However the price for the room on compare with my last stay was increased in 55-60%. The location of hotel is still the best point of this hotel. I really like the Motel One Staatsoper and I hope you will again improve some point room service and become better as in past.
Alles war bestens
Magda at the reception desk was particularly helpful in straightening out an error in my reservation.
Arrived late in the night. Check-in didn't work at all. IT system down. Had to wait 30 min to get a manuell check-in
Good price/value ratio at a great location.
Top!
All aspects of our stay was outstanding! We strongly suggest to re-educate and/or re-train Michelle at the Front Desk: she definitely needs to understand the importance & value of being polite and friendly to your guests - all the time, which she is not...otherwise all staff deserves five * !
Gallery
Everything you need at a glance
Meetings at Motel One
Book a conference room for your meeting in a glamorous setting at the Motel One Vienna-Staatsoper.
We provide the following:
- LG display, can be used as a projector
- TV
- Radio
- Data transmission
- Barco ClickShare
- Coffee machine
For a pleasant working atmosphere, we also offer a flat rate for stationery and refreshments, which includes a writing pad and pen, mineral water, various speciality coffee and tea drinks and pastries. You can also order all One Lounge specialities à la carte (with a number of participants up to 10 people) as well as additional coffee breaks.
For bookings or more info: meetingrooms.wien-staatsoper@motel-one.com
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – topped of with detours for mountain lovers, foodies and culture vultures.
Viennese waltzes, modernity and design
Plié, arabesque, etude – welcome to the glamorous world of ballet and opera! Our cosy Motel One Vienna - Staatsoper is housed in a charming old listed building, featuring original stone floors, oak parquet and ornamental plasterwork. A unique design medley is created from a mix of cute ballerina chairs by Henryot and contemporary tutu lamps by Arturo Alvarez. In our One Lounge, you can watch selections from ballets and concerts, and feel almost as though you're already in the front row of the Staatsoper. The compact Outdoor Lounge, a tempting spot for an al fresco breakfast or Viennese coffee, has just as much style and class.
This affordable Design Hotel is located in Vienna’s 1st district, and thus in the heart of downtown, close to the magnificent home of the Staatsoper as well as the popular Naschmarkt, and just a short stroll from the Hofburg and Stephansdom. Other must-sees are quickly reached from the Karlsplatz underground station.
An unparalleled way to experience the delights of the Austrian capital, and a sophisticated atmosphere in which to enjoy your stay.
