What our guests say
Very good
Overall rating from 7,763 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.5 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 8.9 of 10
Value for money 8.7 of 10
Breakfast service 8.5 of 10
Such a wonderful receptionist (Paula). Thank you so much for your patience.
I love this hotel and always stay with you when I go to Vienna!
The same as other Motel 1 places. Perfectly located, same interiors - boutique hotel without Boutique hotel prices.
Motel One is a great chain. You need to accept that rooms lack decent desks or chairs for working and are generally small, but for short stays when booked for ahead it can be excellent value. I was dissappointed on this occasion by the huge queue for breakfast, and the huge amount of time needed to collect my case.
VERY basic. far more basic than the pictures on the website suggest. An example - we ran out of tissues on day 2 of 4. I tipped the box over so that the housekeeper could see that it was empty. it was simply turned back up and not refilled.
Alles top
Very clean room. Good bar and friendly personel
I. enjoyed tremendously your hotel, even to just come for a drink
Arriving, there were around 6 ot 7 other customers waiting to check-in. As I had checked in on-line I decided to use the "fast-track" and was studiously ignored until everyone else had been checked-in and the line had gone. When I asked what the benefits of checking in on-line were, because had I stayed at the back of the line, I would have been in the same position, last to be checked-in. They couldn't tell me.what the benefits were. In the bar I wanted to eat something, I was told chips and peanuts only. I subsequently travelled to Motel One in Berlin (Tiergarten) where I was checked in and in the lift within 30 seconds of arrival and I was able to order from a wide range of sandwiches. The difference was quite startling. I may have to reasses my brand loyalty to Motel One at Wien-Hbf.
Nice, clean and quiet room. WLAN could have been faster and I missed a safe for my valuables, which some of your hotels offer.
Good location close to the main railway station. Very clean and comfortable room with good facilities. Friendly and efficient staff. Good breakfast with plenty of supplies.
Good with some caveats. Clean, everything works, great location. Next to the station feels like a safe area. No safety deposit box is a big problem, and breakfast was overpriced for what it was - we only took it once. Also - bit wierd in the bathroom - paper cups with lids?
uncomplicated as always
Super Hotel! Super Team!
The location of the hotel is very near to wien hbf. Plentiful of food choices just nearby within walking distance. Hotel staff was very friendly and helpful. We had an enjoyable and unforgettable stay in this hotel. Will definitely come back to stay again if we ever Austria.
Very good location exactly next to Hauptbahnhof. Rooms small but clean and cozy. More storage room in the apartment would be nice but overall the hotel is worth recommendation.
Great location, perfect for business in the city of Vienna, especially when you travel by train. I stayed several nights. Unfortunately, the room service was not able to repair/exchange a obviously broken foot of a chair. Hence, the chair was rocking, sitting/working on it was painful. I turned the chair around indicating the defect and left a note asking for help which was ignored.
The room is very clean, checking in was very smooth. Location is so convenient, train station is a walking distance. Staff is friendly.
The Check - in some kind of weird, because I did the online check in, but then I needed more than the qr-code. The more concerning experience was the broken Bathroom. The temperature controller was broken, so that the water was going hotter and hotter. That's really not a good thing, because the security nob was also not working, so the water was really really hot.
Motel One Wien Hauptbahnhof is my favorite hotel anywhere. Period.
I asked at checkin to change my last name of the booking (due to marriage, proofed it with my passport) and asked for a printout of the invoice. I was told that the name was changed and that i get the invoice via email. I didn´t. I asked again for a printout at checkout. Same answer: no printout I get the invoice via email. Again I didn´t. I wrote an email to the hotel > I didn´t get an answer. This is really poor service.
Just missing an in-room safe and a coffee maker. Other than that it was everything we needed.
everything fine.
Overall, my stay was good and I really enjoyed staying at your hotel. However, I would like to mention the following deficiencies so that you can improve your stay in the future: 1. The lack of cotton buds and slippers in the rooms is a major deficiency. 2. Despite staying for 4 nights, the bed linens were never changed, my room carpet was never vacuumed, and the dust was never removed for the last two days. 3. The breakfast is generally very good, but it is a pity that there are no olives at breakfast. 4. The shower head holder in my room 1528 was broken and kept going down. 5. The door to my room 1528 would not lock.
Good price and quick service. I would like to see a drinking cup of some kind . My only complaint was that there was an empty, used coffee cup on the shelf above the toilet? Overall great value.
Stuff polite and professional, however bad was not that good, no glass in the rooms, no small coffee machine or water boiler in the room, no welcome bottle of water, etc
Front desk wasn’t friendly and I believe they forgot to give me a voucher for a free bottle of water.
The room was clean and restful but a little bit small to get around in.
Great location, good size clean rooms. Good breakfast. Good reception and bar staff. Enjoyed our stay.
I was super happy with everything. Really comfortable beds :-) Only thing that wasn't so nice was the temperature in the room. It was really hot and the AC wasn't the best.
I entered my room and temperature was 30C. When I complained to you manager Rebecca Suatner I was told they had problems and I should open the window. Round 5 PM when I returned to my room it was 35C inside. I went to your reception and your manager was on the way out and ignored me rudely and totally. As loyal customer of 15 years I was astonished with this treatment.
No air conditioning, no safe. I guess you get what you pay for.
A/C did not work. Only blowing hot air. Reported to hotel staff, but not willing to change anything about it. Luckily windows could be opened.
It was very hot in the room, we then asked the reception and they said the air conditioning was no longer working, the heating was running because it was mid-September. But outside it was 25 degrees. The price for breakfast was very high, there was still an egg dish (egg dish, omelette) and bacon missing. The bedside table was broken, it wobbled so you couldn't put anything on it.
Easy check-in check-out, room could be a bit cleaner (the floor especially). Bathroom utilities could be more diverse. The water temperature was oscillating constantly making the shower a bit a of an adventure.
Water temparature was not good, the room was clean when I arrived, but could definitely be better (especially the bath). Air conditioning didn't work. I could hear noises fromm other rooms. When picking up my room key, the person handing me out my key card couldn't speak German (in a hotel in Austria!) Unfortunately I didn't have time for discussions with the staff, otherwise I would have adressed the issues onsite.
Fantastic breakfast. Location is very good. A/C is not worth a penny.
Comfortable room - very nice bed and pillow, good breakfast (despite being very busy). I only have one small complaint or rather a recommendation to the cleaning team - please vacuum clean the corridors and rooms regularly.
the cleaning ladies shouldn't enter the rooms when on the door there are the "don't disturb" and "don't clean the room" signs hanged. No safe in the rooms
This is across the street from the Vienna Central train station. There is a direct airport bus leaving from there. The room was a little small but we were only sleeping there 1 night. The breakfast buffet was excellent. There are many restaurants nearby. I would definitely stay here again.
I like this hotel and make reservations all the time when I go to Vienna.
I stay here regularly. The rooms at the back of the hotel are quiet and comfortable. I arrived quite late, but enjoyed the toasties and crisps on offer.
The temperature of the room could have been more convenient. The bathroom shower suggests a full door to avoid spraying the water.
Comfortable and handy place to stay
The room was clean and very nice. Staff was supportive. The location is very convenient. But, it was very cold in the room and there were no facilities like kettle which I think can be expected in 4* hotel.
Rear facing room lacked privacy as it was overlooked by apartments meaning curtains had to be kept closed. On previous stays, we have always had a room at the front, facing the station. The score would have been higher if it had not been for the room allocated.
Our room hadn't been cleaned, rubbish in rubbish bins, carpet had crumbs, though the bed was made. The shower only had luke warm water, and after we politely asked for it to be fixed, it wasn't.
I thoroughly enjoyed my stay as always. The hotel is excellent with professional and friendly staff. Modern rooms and a good breakfast. Very well-placed for the station and tram to the city centre. One or two issues with the issuing of keys. Both my colleague and I were given our room keys which opened doors where other guests were staying. Could have been embarrassing! All issues were dealt with effectively and with apologies. Still my favourite hotel in Vienna.
Excellent stay
Good
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Linz-Vienna
Street art, sarcasm and Sachertorte – topped of with detours for mountain lovers, foodies and culture vultures.
Panoramic views at the central station
You’re welcomed with a panoramic view over Vienna as soon as you arrive at the Motel One Vienna - Hauptbahnhof reception, and from the upper floors you can enjoy this sweeping vista of the Austrian capital “live”. The One Lounge, too, creatively references local motifs. Over breakfast, you can experience the 1854-vintage Semmeringbahn, while the bar is decorated with ornaments in the characteristic style of Viennese workshops, also referenced in our designer pieces by Moroso, Baxter and Jan Kath.
The multi-storey illustration of nearby Schloss Belvedere – just a stroll away – is a particular eye-catcher. Other great views of this palace are to be had on a stroll through its magnificent gardens. At this hotel, you’re equally close by other central sights such as the Staatsoper, museum district and Stephansdom.
For an affordable Design Hotel in central Vienna, you can’t do better than our Motel One right at the central station.
