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What our guests say
Very good
Overall rating from 2,639 ratings
Friendliness 9 of 10
Cleanliness 8.8 of 10
Reception 8.9 of 10
Lounge & Bar 8.5 of 10
Location 8.6 of 10
Room 8.3 of 10
Bathroom 8.3 of 10
Free WiFi 9 of 10
Value for money 8.3 of 10
Breakfast service 8.3 of 10
Alles top.
Clean, nice staff, good location. Room equipment is quite basic though.
Alles war super!
Nice decoration and environment in a great location. The rooms are small, but this is not a big issue.The opportunities of improvement are: - Just 1 bar tender at night: the drinks took almost 40 minutes to be ready. This was unacceptable. - There are just a feel tables to have breakfast. Some of the days we needed to have it in a place with a couch with a low table (not a nice experience). With some changes in layout, you could many other available places for breakfast.
Close to the main railway station, friendly staff ... limited food offering for dinner.
I could not believe the check out time was 12 and your staff would be opening my door at 8...i was naked taking shower!!! this is totally unacceptable, embarrassing and not up to par!
Alles Top :)
Alles tiptop
Very nice staff and good-looking and clean rooms.We stayed there for just one night but it was worth it!
Nice breakfast, nice personal, quick taxi, nice service for luggage storage. Negative: lots of hairs in the bathroom and on the bed headboard... not nice!
Overall good, I suggest to agree for price in bar before to order something, because these prices could be different for each customer for same drink...
the reception completely messed up the invoices, promised to correct the invoices but eventually declined to make any changes. worst reception experience so far in this respect
Proven concept still works. One of the best price quality offerings.
Clean, bright, modern hotel in good order. Breakfast appeared to be in the lobby so not very quiet and peaceful. Shower was good - temperature, height, ease of use. Bed was comfortable. My room could have used somewhere to put the suitcase when open so we could get to our belongings more easily.
Great as always
During our two night stay, air conditioning didn't work at all. We informed that at the reception after our arrival and they promised that someone would come fix that, but nobody came. Also in our room in the wall next to the window was quite visible moisture damage. So there was some things in the room that needs to be maintanenced. Other than that everything was okay. Room was clean, and breakfast was good. Parking was reasonably priced.
Well located, very basic. Friendly staff. Public transportatiion in front of the premise. Tram line 19, which is the one that takes you to all touristic places. Rooms are very small.
Good accommodation, great breakfast and friendly and helpful staff. All good, thank you.
I am never disappointed, the standard is always good! I like the design and there is almost everything I need. To be more than satisfied a water kettle would be great.
The staff at the front desk was very welcoming and friendly. My room was really nice and clean. I will definitely return to this hotel when I come back to München.
Friendly staff in general, although on the Friday evening at the bar/outside area, if not so friendly and it seems they didn´t enjoy their work.
Plus: Friendly staff, good location, clean room and clean house. Minus: TV set did not work properly
AC didn’t work
toller Service
Overall a very good experience. Only issue was it was pretty noisy due to the location at the main street. And it was a bit noisy when the cleaning staff was busy on the floor in the morning already.
Everything was nearly perfect except the room I was assigned to was not the room I rented. We encountered a single bed in a room for two. There was a lot of confusion. I was told there were no other rooms and we decided to leave. We were told there was one room with a sofa bed and we could have that one. It turned out to be a double bed which was what we were looking for. We were able to stay after all. It was surprising that our room didn't exist when we arrived and we were very unhappy. We had booked many weeks in advance as we can depart easily and quickly from this property to The MUC airport. I am now concerned about making reservations and having them actually be the room we reserve. How do we know? This was the first ever error I have encountered at your Motels. They are always what we ask for except this time. I'm sorry to write this, but you should know.
Overall, I like your hotel a lot, cozy, clean and good breakfast. I do like to stay at your hotel when I am in Munich.
I think it would have been nice the breakfast would have been included as the rate per night was very high and I know from others who stayed in Munich the same night, paid less.
Good location and quiet room. Missed coconut Joghurt.
Wi-fi internet was not reachable in room 402, only in the corridor.
Always a dependable standard. Very friendly staff. Nice rooms.
War alles bestens
Michelle at front desk made the whole stay worthwhile
Good room I like the fish and the ability to leave baggage after checking out. I thought I had a breakfast but the check in person didn’t not see it and the motel on on Salzburg said it was for the westend hotel.
Alles super!
Super friendly stuff. And very helpful 🥰
Alles Top!
All good
The hotel was okay but not as nice or as comfortable as others in the chain. There are no small desks in standard rooms, which makes working on a laptop (on a very low table) very uncomfortable and chairs filled with crumbs left by prior guests. I asked for a small desk and was shown one in another type of room that was empty but told I would have to move it then later told it could not be moved. When I inquired again, staff were not that helpful with this issue and just suggested that I call other hotels. Breakfast was very crowded. Staff in evening seemed unfamiliar with basic runnings of hotel. No bath mat upon arrival and only one small towel. Ants in bathroom. Fortunately, I received the standard allotment the next day. What was good? The warm cinnamon rolls and that I could walk to the station.
Great concept, excellent value for money, nice lounge and breakfast area and friendly staff. Will be back.
Clean, tasty and smiling.
I came in late at night, between 1 and 2 am. Receptionist was super-friendly, Check-in was quick, got my room key card, went up to the room and fell into the bed. Room was perfect, slept like a baby, had a wonderful, long hot shower in the morning, and then I went on my way again. Really nothing to complain, just keep up the good work! 😀
The hotel breakfast does not worth the price. Only cold stuff were available.
Alles gut!
We were staying in Motel One - Sendlinger Tor, but were forced to leave the hotel because of a major water issue that flooded the lobby bar. We were not even notified that we had to leave the hotel, and only found out at 10pm when asking when the water might be turned back on. We then were switched to the Westend location. I am a frequent traveler so I have seen plenty of issues before in hotels, however the careless lack of respect for guests is appalling. We should have been completely compensated for the last two nights for the trouble. Westend's location has absolutely nothing around it compared to Sendlinger Tor. This will be my first and last visit to this brand.
A good hotel for exploring Munich for a night or two. Close to the tram system. I’d recommend making the family room more accessible, adding more toiletries to the bathroom, and adding hot items like scrambled eggs to breakfast.
The room was clean and the staff at the reception was very friendly.
Alles prima!
Alles top!
A nice and quite (!) place.
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Munich-Salzburg
From Munich via Chiemsee to Salzburg with stopovers at Motel One - outdoor fans and nature lovers get their money's worth.
Not just at Oktoberfest
At the Motel One Munich-Westend, we look forward to hosting you at any time of year with design evoking the atmosphere of the world-famous traditional Oktoberfest. An ambiance recalling a more authentic version of this hugely popular fiesta is created by toy roundabout ornaments, rustic beer steins, folksy embroideries and even the shape of the comfy sofas. Works by Julia Christe from her “White Sands” series, depicting the traditional Bavarian thigh-slapping dance, add a final touch. Relax on inviting sofas and armchairs by Fredericia and Wittmann and take it all in. The interior design is characterised by furniture from Zeitraum, showcasing Bavarian design and workmanship.
Our great value Motel One Munich-Westend is convenient for the festival site and more situated right between the Theresienwiese and the Donnersbergerbrücke. Or if you’re planning to take in Munich's central sights, the tram will take you right to your destination from the Trappentreustraße stop just a few steps away. The central station, Marienplatz and Olympiapark can be reached from the hotel in a matter of minutes. And the Kronenbau, home to Circus Krone is nearby too.
Welcome to Motel One Munich-Westend – “O'zapft is”!
