What our guests say
Very good
Overall rating from 2,811 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.7 of 10
Bathroom 8.9 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8.4 of 10
Very good all round. Lovely staff, room, location great. Only one point, and it’s not a criticism, trying to get a drink in an evening was very difficult. Only 2 staff working very very hard to serve lots of people all clambering to get a drink. Motel One you need more staff on the bar or at least a system to get people to queue more kindly. But saying that it didn’t spoil our stay and we will come back, thank you.
Lovely clean modern hotel. Friendly staff. Good location
Friendly, helpful and clean. I would definitely stay again.
Excellent location. Staff very friendly. Spotlessly clean.
Clean, modern, friendly and perfect central location. Very efficient and excellent breakfast.
Really good standard of cleanliness, warm rooms, excellent breakfast with wide range of healthy foods. Staff friendly and helpful. Great for a 1 or 2 night stay.
Lovely hotel and rooms, boutique feel. Great location. 10 min walk from Victoria station and Manchester arena.
Very friendly staff. I had a corporate booking and had been booked for the wrong night. The lady at reception was very helpful and amended my booking. Her customer service was excellent. Room was really nice and I slept very well in the large bed with very comfy pillows. Bathroom was really nice. Overall very happy and will stay again.
The check in and check out at reception was positive. However there was some disturbance because of room doors slamming. Doors should be fitted which do not make a noise when closed
Staff were all excellent. Facilities were perfect.
The room was nice and clean. It was my partner’s first time in Manchester so I had left a note on my reservation asking if it was possible for a room with a nice view, but not to worry if this was not possible. When we went to check in at reception, the lady made conversation and said “you wanted a room with a nice view! Enjoy your stay”. Then we got to our room, which was Floor 5, room 6. The window faced a brick wall, so there was no view whatsoever and due to it facing a brick wall it was quite dark in the room. I almost thought the lady at reception must have been sarcastic to bring up the fact I wanted a room with a view, when what I was given was probably the room with the worst view in the whole of the hotel. It just gave me a weird feeling. Everything apart from that was ok.
Great location and a wonderful night sleep in MotelOne. It is opposite the Royal Exchange so a perfect place to stay when going to the theatre. A pleasant bar area. Friendly staff.
Excellent reception staff. Very friendly and helpful. Room clean and perfect. Although a little too warm during the night. Couldn’t find any negatives and will definitely book with this company again.
Great consistently good service.
A very pleasant stay. 1
Your staff were amazing but not your room no space for clothes we had a two night stay three day break had to live out of suitcase.The bath shower did not work properly so we didn't feel that clean it leaked from the top water pressure no good last day we washed in sink.
Wonderful hotel! Room was clean & modern. Staff were friendly & helpful. Excellent location and value for money
Lovely hotel in a very good position in the City close to all areas. Clean, good quality, friendly staff, etc. Comfy bed...just a shame not in it much! And had to sadly depart early the next morn too as my German boyfriend had to fly home. We will return!
Very stylish hotel in a prefect location. Christmas was around and the were really friendly and welcoming.
was very good stay room was good too
Really comfy clean hotel. Perfect location and friendly staff. Would have liked breakfast included based on price of the room.
The staff were very friendly and efficient. We were checked in as soon as we arrived, that was lovely. The reception area looks really classy.
I had a wonderful stay at this hotel, especially thanks to its fantastic central location, which made it very convenient to explore the city. I would like to give a special mention to Ginevra, whose professionalism and kindness truly stood out. She went above and beyond to make my stay enjoyable. I highly recommend this hotel for anyone visiting the city!
Excellent communication, was able to check in online, then access the room early on the day of arrival. Very friendly and helpful front of house staff, efficient and welcoming, the even charged my phone.. At breakfast the staff were professional and friendly, they kept the various foods topped up, tables were wiped down promptly and no plates etc allowed to build up on vacated tables. We noticed that the hot drinks machine was cleaned properly inside and pout after the breakfast service was over, an excellent sign of high hygiene standards. All in all a very comfortable stay and would recommend this hotel to others visiting Manchester.
Excellent stay plus staff very friendly and helpful
Excellent value
Great location, very helpful staff, comfortable rooms.
Competitive rate for a centrally based hotel. Facilities and room of good standard for this price.
Fantastic location very central. Room was at good standard, clean and comfortable. Comfortable and friendly hotel. Excellent staff, all welcoming and helpful.
The property was clean, the staff were friendly, and I had no issues with any of the facilities. I was grateful that there was a window I could open to let the fresh air in. Lovely comfortable large bed. Comfortable lounge area. Certainty would use again
Great location, friendly staff, very clean
Great central hotel, friendly staff, efficient, clean.
Great city centre location breakfast good as well
Perfect location right in the heart of the city. Staff were pleasant upon arrival, especially the staffs on reception. Quiet, comfortable and cool stop in Manchester. Great location and facilities.
Excellent central hotel nothing not to like ,if you want a comfortable relaxing stay in town it's the perfect place ,we always book motel one as it's the perfect weekend experience and we love it .
This is the Third time I have stayed in Motel One in Manchester, and I was pleased with our stay. The staff are very friendly and helpful.
Good, central location, but still nice and quiet. Well-appointed room,
We had an overnight stay for a concert at the nearby AO Arena. The hotel was ideally located for the arena, shops bars and restaurants. Staff were very friendly and helpful. The room was clean and comfortable. We had one of the best continental style breakfasts we'd ever had anywhere. Overall a very pleasant stay for a very reasonable price.
All the staff was amazing. Very helpful and very welcoming. Had an amazing time staying in motel one.
Always enjoy my stays here. The staff are friendly, the hotel is spotless and its position in the City is perfect. I stay regularly for work purposes and always recommend to colleagues.
Well located, friendly staff and well presented communal spaces. Second time staying here and the room this time felt significantly smaller.
Lovely hotel. Great staff, room and price. Brilliant location. Worth booking directly - better rates and more flexible terms, plus free water and chocolates.
A great hotel right in the heart of everything. The lady on reception was really friendly and very helpful, she took the time to make conversation, excellent customer service skills. The room was lovely and clean. Great shower in bathroom. Room was a little on small side but it was adequate for what we needed. The bed was very comfy with a good mattress. Pillows were great too. I would highly recommend staying at this hotel it definitely served our needs.
Very central location. Cosy and comfortable. Nice decor. The shower was disappointingly weak. The shower unit was modern and nice but was a little slippery on the smooth surface. Lucky I tested the safe in the room without putting anything in it first. It said error after it locked and would not open again. I didn't bother getting it unlocked.
Amazing hotel friendly staff
Beautiful place at amazing location! Friendly staff and excellent service. Our room was perfectly clean and spotless, and we felt very safe and comfortable during our stay. Breakfast was very satisfactory.
Great hotel, clean and smart and reasonably priced, will use it again. Breakfast option is great, though I would advise it is a very European style (which I like). The reception staff are always friendly and accommodating.
This is my go-to hotel when I visit Manchester. comfy bed, quiet room, nice towels, very clean, helpful staff, very good coat-hangers Reasonable check out time of 12noon just in time for lunch.
Lovely hotel. My only complaint was the air con wasn't great and the rooms were a little bit too warm but the rest was lovely. Bar area was nice, staff were friendly, we've stayed at this hotel twice and it's a great location 👍🏻
We stayed at this hotel on my sister’s recommendation, as she’s a regular guest. When we arrived, the room was very cold, so we reported it to reception. A lady tried to fix it, but it stayed cold until a kind gentleman named Maguy came to our room. He reassured us that he’d do everything he could to make us feel comfortable. I was already in a bad mood, as I had traveled from London to honor my late mother and visit her grave. Maguy’s kind words and attitude uplifted me and made me want to enjoy my short stay in Manchester. Good service after that.
Gallery
Everything you need at a glance
Location and surroundings
Your Motel One with industrial chic
Our Motel One Manchester-Royal Exchange is designed with a trendy faux-industrial look in memory of Manchester’s golden era when it was known as “Cottonopolis”: all about cotton as a raw material and its processing. The foyer is dominated by six-metre high round steel arches and a wall of printed cloth, as a foretaste of our theme. Furniture by Baxter and hanging lamps by Alturo Alvarez are complemented by details such as spools of thread and spinning machines.
The main eye-catcher is a wall installation entitled "Cottonopolis" by paper artist Andy Singleton, composed entirely of shapes cast by innumerable single threads.
Our affordable hotel is situated right opposite the Royal Exchange Theatre in the very heart of Manchester. The Town Hall, Manchester Cathedral, Manchester Arena and the Manchester Central Convention Complex are within walking distance, and both Victoria and Manchester Piccadilly stations are within easy reach.
Visit us in Manchester and find out about the centre of the cotton trade.
Cool Cotton
Classic British furniture, paper sculptures and more will transport you to "Cottonopolis" - 19th century Manchester.
Cutting Edge
Paper artist Andy Singleton has proven a steady hand for Motel One Manchester-Royal.
