What our guests say
Very good
Overall rating from 1,375 ratings
Friendliness 9.4 of 10
Cleanliness 9.3 of 10
Reception 9.4 of 10
Lounge & Bar 8.7 of 10
Location 9.3 of 10
Room 9 of 10
Bathroom 9 of 10
Free WiFi 9.1 of 10
Value for money 8.6 of 10
Breakfast service 8.5 of 10
Very nice and great service
Very central and friendly staff.
Excelente, absolutamente recomendable .
Great location, large comfy rooms, stylish bar area and friendly staff. Wish you would offer tea and coffee in the rooms - only complaint!
Cleaning team should know some English Should provide help with languages
Hotel staff are so kind, knowledgeable, and helpful. The location is convenient and the rooms comfortable with a delicious breakfast buffet! Reasonably priced. We will definitely stay there again!
Cosy, Clean and very central.
Motel One Madrid is in a fantastic location with all attractions within walking distance. There are a large number of affordable restaurants near the hotel, as well as two self-service grocery stores. The hotel is very nicely decorated and the staff are extremely friendly. The rooms are much larger than you would expect from Motel One, and the cleanliness is impeccable. Plus, the rooms have a small fridge, which is not a typical feature of Motel One. What could be improved is the soundproofing, as noise from nearby cafes reaches the rooms until around 1 am. Also, there are no carpets in the rooms, which I am used to in Motel One, and the duvet is very tightly tucked in, so it takes about five minutes to pull it out. I recommend placing it as in other hotels in the chain - folded on the bed. These are really minor quibbles, I always feel great at Motel One, like I'm at home.
I'm hoping the room key problem will be fixed soon
Very friendly staff, excellent location and very convenient stay/
Motel One is consistently good for short breaks, Location and proximity to Transport and Staff attitude are all good. A special thanks to the Barman who helped my wife with a minor problem. Would definitely stay again.
Very nice, quiet, modern hotel with excellent location, but a few things could’ve been improved like water/coffee/kettle in the room; lighting on terrace; price (I paid 478€ for two nights, which is higher than other weekends including Los Reyes in January 2025!..); size of the rooms.
Excellent staff. Friendly and knowledgeable.
Location is perfect. You can do all center of the city by walking. Hotel and room very clear. Staff is friendly and available to help at any time. Breakfast is excellent. I highly recommend.
Hotel rooms are renovated. Well designed. Building from outside may seem a bit old but insider quite modern. Location is extremely perfect. Close distance to main streets. Plaza de Espana is about 300m away. Breakfast is delicious and has variety of foods. Strongly recommend this hotel if you are visiting Madrid.
It is a centrally located hotel, with good facilities (rooms, cafeteria,...) and very friendly service.
Excellent service, great room, freshly refurbished hotel right in central Madrid. Friendly and professional staff. Highly recommended!
We have stayed in The Motel One Plaza España for the second time now with all of our colleagues, 25 people. The service and attention of Héctor and his staff members is just FANTASTIC. They all attend you with a smile and a helping hand, every single day. We can recommend this hotel with a big 10. The cleaning, the breakfast, the service....a big THANK YOU again to all of you at The Motel One. We will be back next year !
A very nice clean and well located hotel. The staff is vers nice from the reception ot the team responsible of the bar/ coffee etc.. It was a pleasant stay and it is my 3rd time already at this hotel in Madrid. Thanky you
Comfortable, clean, well located near transportation and restaurants. Friendly and helpful staff.
Friendly service - good location - very decent breakfast only negative - the system to the doors is poor - had to have my card rebooted everynight in order to get into room
This was a nice hotel and the staff were very friendly and helpful. The rooms were modern, the parking garage was super convenient, and the breakfast was good. We only stayed one night, but could have stayed longer. It was close to Plaza de Espana and a beautiful park where you can see the sun rise and set. Also only about a 10 minute walk to the castle and the plaza mayor. The only negative thing was there was a strong smell of sewage in the lobby when we were there.
Excellent location, you can walk everywhere within minutes.
Very nice hotel.
The overall experience was very good and the location is great.
Staff were extremely friendly n accommodating. There were no tea or coffee making facilities in rooms as there are in some other motel ones however prices in the bar are very reasonable. The step from the room to the balcony is quite high n another step should probably be put in there.
The room is clean and kept. Our room balcony doesn't feel safe, there's access from another rooms balcony. Staff is not so welcoming compared to Barcelona staff.
Overall it was good except that I can hear the shower and flush of the rooms beside me (on both sides) and any movement they make (doors closing etc) also when they talk (echos of it).
While my stay was mostly pleasant, one downside was the noise in the mornings. Starting from 9 AM, it became quite loud due to the staff cleaning and carrying out other tasks, which made it difficult to sleep in or relax. If you're a light sleeper, this is something to be aware of, as the noise can be disruptive.
I love this hotel group. Madrid hotel was wonderful. Very helpful staff- especially Hector who helped me get my bag from Finnair.
I liked alot of things about the hotel. Especially the staff! But maybe the breakfast could have been a bit better(dry bread and better coffee for ex). That's all!
Quick and easy booking. The offer of a free cab from the airport via booking.com was attractive, too. Nice, spacious and clean room and bathroom (although there was a problem with the faucet - water came out splashing hard)
Great location, great breakfast. Good spacious rooms. Very friendly staff. I also want to specifically point out your cleaning crew. I had the sign on my door that I won’t need daily cleaning and towel change. One of your team, I think she was called Felicitas, made sure to welcome me and introduce herself, and said to contact her if I need anything. It was such a charming and nice welcome by her, and I really appreciated it. I know that the cleaning crew is usually almost invisible to guests, so I wanted to make sure that you know how wonderful they are.
The shower could be a bit cleaner but that’s all. 99€ for the room includ. Breakfast was a fair price!
Very well located. The room was very spacious. The breakfast excellent.
I liked this Motel One because it was different from all the others. The breakfast, check-in and bar staff were all professional and friendly. Housekeeping could be improved. I was there 5 nights: they did not change my sheets, they were slow to get to my room, and on arrival, the toilet seat was dirty to the touch. Though free, your WiFi is insecure and poses an unacceptable risk of hacking (so said my antivirus program which warned against using it).
Great Motel with a Hotel feel. Parking very accessible, this was a plus for us. Walking distance to Plaza de España and La Gran Via. The only fix I would do is moved the door stopper on the bathroom floor or install something else. We stubbed our toes going in and out of the shower several times during our stay. Other than that it was very nice
The team is amazing, doing everything possible to make our stay wonderful. Special thanks to Lorrenzo, Juan and Sergio.
Lovely modern hotel in both the public areas & bedrooms. Excellent central but quiet location with plenty of great cafes, bars & restaurants within a few minutes walk. Staff were very friendly and halpful, noth8ng was too much trouble
I've had a truly pleasant stay at Motel One-Plaza de Madrid. They gave an excellent world class service. The rooms are very clean, the breakfast buffet is incredible, and the staff are all nice and kind. I would recommend this hotel to family and friends. Lastly, this is the only hotel I'd stay at if ever I visit Madrid again! ⭐️⭐️⭐️⭐️⭐️ - Love from The 🇵🇭
Nice design. Comfortable room Very clean Great location
Lovely hotel. The staff are wonderfully friendly, efficient and a pleasure to deal with. Our room was spotlessly clean, comfortable and appealing - the beds and pillows in particular were super comfortable. The continental breakfast was great, freshy prepared and lots of choice, good tea and coffee making facilities. The bar of an evening was a welcome retreat to return to, reasonably priced, comfortable, pleasant surroundings and great bar staff. The cocktails were good! I would recommend this Motel One for visitors to Madrid - ten out of ten for us, thank you Motel One.
Helpful staff, clean rooms
Love the stay there, centrally located. Nice crew, clean nice interior
Overall brilliant! Some extra noise insulation between rooms needed.
The hotel is in a very good location, rooms are large and comfortable. The only problem is a strange smell coming from time to time.
Super helpful team on site. I arrived early at 930 and they found me a room, even asking if I wanted to wait a while so I could have one on a higher floor.
We have stayed for five nights. Modern and very clean hotel, convenient location close to metro & bus and in walking distance to the heart of the city. Very friendly staff. We can definitely recommend it.
Toilet was dirty when I arrived. the ceiling above window is in a very bad condition. reception was very friendly. I would definitely stay again here
Ideally located close to plaza de Espana Large room and well equiped Hearty buffet breakfast A complementary bottle of water in the room would be convenient.
Gallery
Everything you need at a glance
The perfect meeting room in Madrid:
Capacity: 40 people
Equipped with: TV & flip chart
Drinks/catering can be booked separately
Price: EUR 350 per day
Location and surroundings
Hotel Madrid
A Spanish spin on joie de vivre
Be honest: when you hear the words laissez-faire or savoir-vivre, the first place that comes to mind is Paris, right? There’s another European city giving the French capital a run for its money as the centre of the good life: Madrid. Fiery flamenco, prodigious night owls, football fit for a king – this city never sleeps a wink.
But Spanish laissez-faire extends well beyond the historic streets of the old town. It’s also in every nook and cranny of the Motel One Madrid-Plaza de España – especially in the One Lounge. You can hear the clacking of castanets in our cosy, flamenco-red velvet armchairs. Order ‘una sangría, por favor’ in your best Spanish at the hotel bar and watch the hustle and bustle through the large panorama windows. Did you know that your hotel is situated in one of Madrid’s most beautiful squares? Plaza de España is at the very heart of Madrid’s cultural scene.
May we introduce you to your Madrid city guide? The hotel itself does a super job. A huge map of the city hanging in the lounge at Motel One Madrid-Plaza de España will show you the way from the Plaza Mayor along the Gran Vía to the Palacio Real. And if you’re stumped, simply log onto our free WiFi and look up the city’s famed sites – a little cheating is allowed.
Ready to check it all out in person now? Great! First stop: Plaza de España. Get to know your hotel’s namesake up close and personal. The square covers more than 70,000 square metres, with countless opportunities for visitors to stroll, linger and relax. Next up: Palacio Real de Madrid. This 18th-century palace is home to nobility and the well-heeled. Read: ‘rich and royal’. Estadio Santiago Bernabéu houses different kinds of kings: this stadium is where Real Madrid, also known as ‘the royals’, grace the sacred turf. On the way back to your hotel, take a detour toward the city centre and check out Gran Vía, the ‘lifeline of Madrid’. Would you believe that more than 10 million people walk down this boulevard every year? Final stop: your Hotel Madrid. But don’t worry! There’s no bedtime here. Because as you know, Madrid is the city that never sleeps.
