What our guests say
Very good
Overall rating from 9,168 ratings
Friendliness 9.3 of 10
Cleanliness 9.1 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.4 of 10
Room 8.4 of 10
Bathroom 8.5 of 10
Free WiFi 9 of 10
Value for money 8.4 of 10
Breakfast service 8.2 of 10
Parksituation katastrophal
All the Service gets 10 Points from us, but Alina and Lara did a Great job when we arrived.... those two get an extra 2 points.... we had a Great time in Motel One.
Everything great - a bottle of water each day would be nice, not only on check in day
Zimmer Top, Rezeption Top, Lage mega.
I paid in advance but reception charged me again when I checked in. Then I received a message saying I had cancelled my booking only fir reception to interrogate ne at midnight abd threatened to kick me out of the hotel unless I immediately proved who I was. Because the system had deleted my Information. All of which was not my fault. This lead to a protracted discussion with more threats to chuck me. I had a horrid evening and didn't sleep. Very very rude staff.
Outstanding service and customer care. The lady at the reception was wonderful. As so often, Hamburg is always worth a visit. Thank you for everything.
Alles TOP!
The room and bathroom were good. The location of the room was bad. View into the courtyard of a building site looking directly into the room. This meant that the curtains had to be closed at all times. Fortunately, there was no construction noise on the weekend as there was during the week when the site was in operation. The breakfast was adequate.
Friendly personal, central location. Clean, pleasant rooms.
Room was clean and comfortable. Decent shower, water pressure was good. Room is small but efficient. Lobby area was nicely decorated, though got very warm when busy. Bar had great drinks, decent prices.
War alles top. Weiter so!
I stayed at this hotel for meetings for work as it was very close to our office. check in was smooth and room was very clean and comfortable. I was first concerned that it might be noisy as I was facing a main road but I did not hear a single noise. staff were all helpful and pleasant. Only slight complaint was that in the morning it could take quite a long time for the lift.
The room was very small, there was no kettle or similar, the air in the room was very dry and the capacity of the breakfast buffet was insufficient for the number of guests. Unfortunately, the price-performance ratio was not right. The staff were very friendly.
Overall good. Would have been very good if I did not have to take a cold shower.
Motel One - bestes Hotel der Welt!
We like the hotel, very good service and it is nice and clean.
Amazing location in Hamburg. Cleanliness, rooms, bar and everything was perfect as I’d expect from any motel one.
Alles top!
nice and spacious room. Personnel very friendly and helpful. Choice of the breakfast could be improved.
Clean room, stuff very friendly and professional! Breakfast very good, very various food.
Top Service
The motel One am Mischel is an excellent location to explore all of Hamburg, the rooms are very clean but could be a little bit more spacy, it was not possible to unpack our luggage and range our belongings. We appreciated that we could have a drink in the lobby after dinner, the breakfast was very complete and good.
Alles war klasse
A good friend in Hamburg recommended this hotel to us and we couldn't have been happier with the choice! The hotel is modern with a great lobby/bar area. The rooms are small, but adequate in size. The one thing I really wish the room had was a refrigerator, but we lived without it. The AC was also a bit weak in our room, but it seems to be fine in the hallway and the lobby area, so I think there may have just been something wrong with our room. However, we were rarely there, so it didn't make too much of a difference to us, and at night, we just opened the window to let the fresh air in. We loved how centrally located the hotel was to most of the places we wanted to go. It was either a short walk, or just a short walk to public transport. I loved this hotel and will gladly stay here when we return to Hamburg.
i have said many times that the air conditioning is not working, but there was no solution for that !!
Viktoriia from reception was very nice with us Kudos!
Great hotel and location. A/C didn't work but it wasn't hot
breakfast too crowded, no chance for a table, no water on room, room with view to Atrium not nice
Great location, good size hotel, clean and good value. Breakfast a bit expensive and rather chaotic in the morning. Bar open late and good service.
The breakfast service team was exceptional! The breakfast room too crowded. We loved that so many of the food items had organic quality (main reason to choose the hotel!) Bathroom was small and with no wondow. Other than that we feel that the hotel is very well organised, staff is outstandingly friendly (even at busy times) and the overall impression is very good. Really worth mentioning is the breakfast service team who handeled high volume of hungry people extremely professionally!
Super
Very nice basic hotel, beds are very comfortable and the location is around 15 mins walk to the city centre. The bar is nice for a drink, but the food options are very limited, just sandwiches.
Alles okay
Clean room, excellent beds and efficiently furnished. Breakfast is good.
I don’t like Carpet in Hotels because it is very unhygienic, sadly my room also did get cleaned although I was told that I could decide if it would be cleaned to avoid climatic waste. I loved the breakfast and the bed was really comfortable:) I also couldn’t use my soap dispenser because it was broken. that’s my only critic :)
alles okay
Nice and helpful staff, great breakfast, moderate price
very expensive, very poor breakfast and horrible organisation no care for customer.
We really loved our stay at motel one. Excellent service , great and friendly and helpful staff.
Very friendly reception, also very helpful at any request. Perfect location.
Great place to stay
We had alovely time. The Hotel is perfectly soruated. The rooms are nice and clean and the Hotel Staff was so welcoming and helpful at any moment.
Overall, the stay was good. A couple things that could be changed are: Update the website. On booking the room, parking was listed at a different price than what you wanted to charge. Coffee machine or water cooker in the room would be nice.
Good Hotel, nice staff, great rooms :)
Impressed with cleanliness
I normally love Motel One, and picked for me and my friends to stay at this one. Their room was way too hot, air con wasn’t working properly and the noise from the street with the window open was horrendous. In our room the bed was not good. It was dipped on one side so you kept rolling off. I woke up with a sore back. It’s such a shame as normally I really rate Motel One.
Alles makellos.
Tolles Hotel .
Lovely design, comfortable room, amazing breakfast, excellent location!
Alles Super!
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
Hot on the heels of the Beatles
Our design hotel at Hamburg's famous landmark “Michel” reflects on the special connection the Beatles have with our Hanseatic City. The Fab Four played their first major concerts at Star-Club on Große Freiheit, and the original lettering in our Starclub Bar pays tribute to this claim to fame. What the Beatles are to music, we endeavour to be to design. Model ships and ship lights, a photographic collage featuring aerial views of the port of Hamburg and pendant lights made from old pulleys characterise the maritime design of our Motel Hamburg am Michel. Some of the most important sights of the city are located within walking distance of our hotel: the Reeperbahn, the port and the floating dock (Landungsbrücken).
The city centre with its Neuer Wall promenade, which connects Jungfernstieg and the Stadthausbrücke bridge, offers endless shopping opportunities for discerning customers. If you are travelling to Hamburg for business, you will be glad to know that the Messe Hamburg exhibition grounds are only one kilometre away from our hotel. Culture enthusiasts, too, will love the location of our Motel One: it is within close proximity of the Stage Theater and Elbphilharmonie, making it a perfect base for a night of music and the performing arts. Alternatively, take your family to the nearby Miniature Wonderland for a fun-filled day out.
