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What our guests say
Very good
Overall rating from 5,694 ratings
Friendliness 9.5 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 8.9 of 10
Location 8.2 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.7 of 10
Have stayed in Motel One is several locations, personally love Motel One, however this stay was a bit disappointing because the bathroom shower from the drain
Toller Service
Very friendly staff and good room quality. Also a practical parking garage.
Very friendly and efficient service. Great ambience in the common area. The room was compact, clean and comfortable. The Continental breakfast featured tasty fresh roles, croissants and cake.
no scrambled eggs in the breakfast no kettle for tea and coffee in the rooms
Soundproofing could be improved.
Improve breakfast like in the other motel one in Bonn
A typical stay at Motel One. Good breakfast...would love to have a scrambled egg though. So 16€ for this breakfast is quite expensive..even though you literally can eat as much as you want. The air condition was set to the lowest so it was freezing in the room when I arrived.
The hotel was very clean and stylish. The employees were very polite and helpful. But, the rooms didn't have refrigerators. And, there was a lack of vegan food options in the lounge.
Clean rooms, relaxing atmosphere, super friendly and approachable staff.
Situated in a quiet neighborhood in Altona, with plenty of parking. Short walk to the S3, which takes you in 20 min in the city center. Check in was quick and we were able to do it a bit earlier, which was excellent. We had a double room that had plenty of space. Clean and quiet. Great value for the money.
Alles top 👍🏻
Alles Tip Top
rundrum klasse
The stay was excellent we really enjoyed it! The staff was really friendly thank you for everything
Super Stadthotel
Thank you Mirko and rewt ofmthe bartenders!
Alles Top!!!
Alles Super!
easy&cool
War ok
Alles super !
All was good. Room little worn . Breakfast area excellent !
The hotel has stairs right after the entrance door, not trolley or wheelchair friendly. The hotel only has a busstop out feont, and is in the middle of a residential area. First time I went to a different hotel for the rest of my trip.
Alles prima
Smiling and friendly crew / staff both in the morning and later in the bar.
Alles prima
Alles prima!
Very friendly and great staff during breakfast and bar!
Alles Top!!!
The room was very comfortable. I had only one issue. I cannot turn on the heating, and WiFi was very slow.
Alles war gut
Alles super
Top Hotel with value for money and a friendly and helpful staff! On a perfect location in Hamburg
Nicely designed room, great style overall, and super friendly staff! I think 16,90 for breakfast deserves a bit more variety like egg options. Being able to opt out of room cleaning is a great idea. I'll definitely choose Motel One again!
Friendly staff, great lobby, breakfast and room.
Top, alles super!
Service and room have been great but the heating was at 30+ although we switched it off. Couldn't sleep at all
Had a great time as everytime i stay here
Bathroom towel is very small and there is only 1. Bed's quilt is very small for the bed. There is no water in the room.
The experience overall was okay for me. Nothing special, nothing great, but consistent. My problem is that the beds and pillows are too hard and stiff for me. I would have liked a little bit softer things. The wifi was okay - a little bit higher bandwidth would have been great, since my video calls were of really low quality. You offer the basic TV-Channels, that is good. Your breakfast is way too expensive for what it offers. And I tried the food bowl, and frankly... it was just a pile of mush... everything tasted the same, sour and mush. I was actually feeling bad afterwards. The rest of the breakfast is okay but I'd go at least down to 10€ for what you have and not 15,90€... The Bar itself was good, but it lacked a bit alcohol free options, like alcohol free cocktails, a wider area of beverages (like iced tea, etc.) - you just had (again) a basic choice. Also when I wanted to eat something you didn't have the things on the card... Overall still okay for my business trip, but I'd never go here in private.
On arrival although the company has paid for my reservation already I was told I have to pay again and sorting out the issue was very complex. I went to bed on Tuesday night and on Wednesday around 2 AM someone entered my room causing me to panic; receptionist explained to me that whoever booked me made a mistake and did not marked my room (1.22) as occupied and that is why this happened. I did not sleep that night due to the stress. Previous experiences were better this one was very bad with what happened.
Wie immer guter Motel One Standard
Hotel was clean and friendly staff . Breakfast was good but we had no place to sit had to wait 15 minutes before we could eat .
Kurztrip Hamburg.
It’s always a pleasure to be there.
Of all the Motel One locations I have stayed (3 so far), this location seemed to have somewhat smaller and a little bit outdated rooms. Also the lounge area was a bit smaller. Nevertheless a comfortable and friendly stay.
Usually you get a bottle of water for the room. This was not the case because we didn't book over the portal. However, you cannot book over 5 rooms in the portal and I believe we were 13 rooms. This could have been better.
We didn’t receive adequate Blankets and Towels and the bathroom was not really cleaned properly.
Very good
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
With a port atmosphere and a fresh sea breeze
The port of Hamburg is our gate to the world, linking the metropolis to the seven seas. Located in close proximity to the floating dock (Landungsbrücken), we welcome not just sailors but also tourists and business travellers in our Motel One Hamburg-Altona. Head to our cosy One Lounge to start your day with a healthy, balanced breakfast, dream of faraway places or spin yarns over a glass of wine in the evening. The design of our lobby also pays homage to the port: it depicts the Speicherstadt and the Queen Mary 2 ocean liner. The only thing in our affordable design hotel that is not reminiscent of the adventure of seafaring is your room: instead of a rocking cabin, you get a comfortable bed.
Hamburg’s Altona district offers a lot more than just its proximity to the port, the world-famous Reeperbahn and the fish market. Our Motel One Hamburg-Altona is an excellent base for exploring the trendy areas of Altona and Eimsbüttel, characterised by magnificent old buildings, green spaces and a lively local culture. Further afield but still within easy reach are the Hagenbeck Zoo, Messe Hamburg and the arenas. Altona station connects you with the urban and national railway network.
Get on board and enjoy your stay at our Motel One Hamburg-Altona!
