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What our guests say
Very good
Overall rating from 9,987 ratings
Friendliness 9.3 of 10
Cleanliness 9.1 of 10
Reception 9.2 of 10
Lounge & Bar 8.9 of 10
Location 8.8 of 10
Room 8.4 of 10
Bathroom 8.4 of 10
Free WiFi 9 of 10
Value for money 8.4 of 10
Breakfast service 8.3 of 10
everything was fine.
Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs.
I made a booking online directly with the hotel and arrived after midnight. My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking.
Alles Top!
Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
I booked two rooms for 4 nights yet the person at the reception named Anas just gave me ONE bottle of water. I had to beg for a second considering I had two rooms. Furthermore as member of Motel One I got a breakfast voucher for which I thank you but then what is tis gift worth if the validity term is just three months....!
No light in my room. No other room available, had to wait 1 hour extra at check in.
Alles super
Perfect
Typical Motel One: Clean, nice room, a bit small as expected :-) Breakfast is nothing spectacular but good.
Alles war perfekt.
Early check in was great!
Fidel at the reception was so welcoming and helpful, he really is a gem
Great location! Friendly staff at reception desk
Excellent service in general, very friendly staff. Very good breakfast! Not so happy though about having to wait in the middle of my check in, due to another guest being vocal about some problem and the person checking me in left to help her colleague. She should have finalised my check-in first, then helped her colleague, but I guess she got stressed/annoyed by the other guest, so … Also, the very large and obvious spiderweb between a ceiling lamp and the wall didn’t help the impression of cleanliness. In general, the hotel felt a bit lacking in being cleaned well. Regarding my choice to “not recommend” this hotel is not due to the hotel at all. I would recommend it, but I would warn about Steindamm and not to go further than the police station, due to all addicts, junkies, drunks and a lot of shady people on the lower part of the street. It’s not a street you want to be at walking in the evening when it’s dark outside. Apart from that, the location is nice with the park area outside. If you take a taxi to and from the hotel and don’t plan to leave it, then no problem.
Staff very friendly, good location, rooms small but functonal and clean.
Alles prima!
Hotel is good. But it is expected to keep some kettle to heat the drinking water and water bottles in the room. That is minimum requirement to provide.
Location great, very clean, stylish, modern, what I would expect from a Motel1 property. I was asked at checkin if I needed the room serviced during my 2 night stay, and I said no. I was then told to ask them if I need anything. I was given a bottle of still water on the first night, and I assumed that I would be allowed one for the second night. I asked the next day but the same receptionist told me "you only get one" after previously having said to ask at reception if I need anything. I also think it would have been a nice gesture to allow me the water seeing as I did decline the offer of room service and thus allowing the staff more time to do other things. On the other hand when I asked if I could buy a coffee the breakfast attendant told me I could just grab one for free, which was appreciated. So it just felt a bit inconsistent around little things like this. Additionally, a small chiller for drinks in the room would have been nice.
Friendly Staff, nice breakfast, clean room!
Alles i. O.!!!
I always try to book Motel One where available as it provides a consistently good experience. I know exactly what I get and have not once been disappointed (I have been at Motel One in Brussels, Manchester, Vienna, and most branches in Berlin).
Metro line 1, which takes you right to the center of town and also to the Elbphilharmonie is right in front of the hotel. The Alster is a 10 minutes walk away as is the transportation hub "Berliner Tor", so location is excellent to get around the city. The area itself is not particularly nice even though I did nor feel unsafe. Personnel at the front desk is exceptionally friendly and helpful. For the rest it is a no frills anonymous hotel but you have everything you really need at a very affordable price. Ideal for a short stay.
Everything was clean. Everybody was friendly. It was fine. Especially the bar guys in the evening are amazing. Also reception was very friendly and wanted to help. Some seem to be a little bit confused and couldn´t book the room correctly. But her colleague was able to help. The room is very small but ok. Some normal standard, especially in this price range, was missing. - Mini bar/cooler - Glasses - Cups for coffee - Watermaker - the paper cups in the bathroom are not nice for this level of hotel - wardrobe to put clothes properly, it is a mess when you stay for 5 days
Nice room on high floor as requested, thank you. But this Motel One is looking a bit tired and needs a refresh. No safe in the room, not even a folding stand to open a suitcase on. Didn't feel like great value for money compared to Dresden Z or Leipzig N.
Great location, clean and friendly service
Cleanliness, pleasant environment, facilities
Everything ran very smoothly from check in to check out. The staff were very friendly and helpful especially when I left my backpack in the lobby on departure and only realised this on my way to the airport. I returned to the hotel to find that my backpack had been placed safely in a room behind the reception area.
Nice, clean hotel in convenient location. Friendly staff. Room was very basic, I missed a kettle. Overall good for short stays.
This hotel is very centrally located near the metro and the main station. The lobby is very clean and well maintained. Although the rooms are small, but they are adequate and have sufficient equipment for a short overnight stay. The bar and reception are staffed non-stop. The prices in this class are appropriate for the quality. Unfortunately there is no safe in the room. I will be prefer more snacks on offer in hotel bar. The luggage storage ist plus. Very kindly staff, especially very helpful receptionist Martin. Anyway I will recommend this hotel.
We have rarely received such a friendly welcome in a hotel and were able to check in and move into our room shortly after 12 noon, which was great. The hotel makes a very good impression overall. The room was small but nice, had everything it needed and was very clean and quiet. The bathroom was also clean and odourless. The bed was very comfortable, we slept really well. We would come back again.
War alles ok.
Friendly employees, good quality and selection for breakfast. Outstanding bar service, namely Marlon.
The Hotel is well, but not perfectly located. Amenities are in a 10 min walking distance. The poor lady at the bar had to deal with several customers by herself - a colleague would have made the experience and her work load much easier and better. Otherwise: Check in/out, cleanliness and comfort were perfect, as expected. Ad breakfast: I think there should be a smaller charge for people like me who do not eat much, by have a coffee and a yoghurt max. As an adult one has no purpose to cheat and also avoids food waste. Thanks.
Excellent overall. But pricey, but you know what you get.
Room smelled of cigarette and wet dog
Very friendly Check in. Room was really clean but small. Parking was also good! Breakfast was okay, nothing special.
only thing we missed was charging stations for our e-car
Nice hotel, good service and installations. The rooms are VERY small though.
Overall stay was perfect. Only the extra Bed wasn’t prepared at the time of arrival More over we have wrote in the reservation Otherwise best Hotel near to Main Station
Super location! Near public transport and also to nice spots in Hamburg. Staff were friendly and helpful. Room was clean and very quiet. Couldn't hear neighbours or the outside. Amenities were enough for a short stay. Room was a bit small. Maybe better placement of furniture could make the room feel more spacious than it is.
Top Top Top
Friendly staff, good location, nice breakfast. The rooms are tiny and very basic though. Other Motel Ones I stayed in had much bigger rooms. Considering the size of the room, I found it rather pricy. Ok for a weekend trip to the city, wouldn't recommend it for longer periods or to persons with claustrophobia :)
Alles ok.
Check-in was really bad, the worst Motel One experience in 10 years, waiting in line for 40min, hopelessly understaffed, one of the two receptionists decided to quit so there was one person left for 20 people in line. But apart from that bad service during check-in the staff was kind and helpful..
Fine as usual, except in first room no hot water int he shower, Moved to a new room, but then very low water pressure.
Super nettes Personal und tolle Lage
Everything good aside from the lack of tables at breakfast - personal choice but I prefer to be able to sit at a table rather than easy chairs
Very nice hotel, very friendly staff, small but comfortable room for city trip. All areas was clean. Everyone was very friendly and helpful. Reception and the bar open 24 hours. The bar and the location is very good. I enjoyed the stay in this hotel very well. Thanks for your service.
The experience was disappointing. Excessive time for check-in, old television with no connectivity, unstable Wi-Fi and, worst of all, I asked the reception to repair the shower and they simply didn’t care and the problem wasn’t fixed.
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
Hamburg, my pearl
Located right in the trendy district of St Georg, our affordable design hotel is all about the nearby Alster river. The Inner and Outer Alster lakes offer fun and relaxation to sailing, canoeing and rowing enthusiasts, while the surrounding parks and art-nouveau villas form a stunning backdrop for extended, leisurely walks. But first, you will witness the wintry side of Hamburg at our reception desk: a festival on the frozen Alster river demonstrates the chilly temperatures our Hanseatic City can reach. Walnut blinds on the ceiling of our bar embody the gentle waves of the Alster river, while accessories such as sailboats, ferry lamps and sailor's hats complete the maritime design concept of our hotel.
Our Motel One Hamburg-Alster is located in one of the most sought-after residential areas of the city. Fashionable street cafés, boutiques and the riverbank of the local tributary of the Elbe invite you to meander.
The central location of the city places you at a stone's throw of its sights: Mönckebergstraße, one of Hamburg's main shopping streets, is within comfortable walking distance. The underground and overground train station Berliner Tor and the underground station Lohmühlenstraße right outside the hotel connect you to the public transport network. If you are arriving and departing by train, you will be glad to know that Hamburg central station is only a few hundred metres away from our hotel.
Enjoy a stay in our Design Hotel by the Alster river and discover why the popular German musician Lotto King Karl once sang: “Hamburg, my pearl – you beautiful city, you.”
