Motel One Hamburg-Airport
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Very good
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As always a good choice for a pre-night to an early flight. Rooms are quite small and with basic equipment, but clean. It's a pity that there are few options for going out to eat. Either you go to the airport, which only has fast food, or there are two simple, small restaurants (a pizzeria and a Greek place) in a side street.
Prima
I come here 2-4 times a year. Perfect location, perfect rooms and great parking with the option to leave and come back multiple times. Good price and never a really long line at check in when i am there. The highlight: The employee by the name of „Singh“ (sorry, I don’t have the full name) in the bar/lobby area. He is always the best and hardest working employee on site. I‘d book a stay at this Hotel just because of his service and attitude. He deserves a special recognition!!!!
Sauber, stylish, effizient.
Quiet, clean, easy access to airport.
I had done already the whole check-in procedure until receiving a check-in card for the Wallet. Still it took longer than in any conventional hotel to have my check-in done. WIFI was the worst in the last 7 years (= 80 hotels): cumbersome to log in, being kicked out. I couldn't get anything done. Upon arrival, the bar had only sandwiches and potato chips. I preferred not to eat at all. the ambience is cosy in general and the rooms have everything in the right place.
Everything was clean and nice. Improvement would be to have additional duvet, some kind of small refrigerator and few more hangers.
There should be more gluten-free and lactose-free (e.g. rice drink) choices at breakfast.
Alles prima!!!
You have become relatively expensive.
Very comfortable stay! Great shower. Nice bar with friendly waiters. Will stay again.
Always a pleasure to come to this hotel. Clean, nice, quiet.... Vielen Dank!
Other employe who checked me in was great. Made me feel at home, was efficient, kind and had a warm smile.
Walking distance from airport. Amazing place and super staff. Always will come back with great pleasure.
Very friendly staff, focused on fulfilling the customer needs. A very pleasant experience!
Online check-in failed Onsite check-in also had issues and the reception had many people waiting. Reception kindly offered to keep our luggage while we went out and we were able to easily login later in the night. Room was clean, but had a smell to it.
Super Hotel
Reception staff were friendly and helpful on check-in. Breakfast, although small in offering, was good. However, I don't like the fact that you have to sit on unusual chairs with very small tables. I would like to have proper dining tables. I also missed having a kettle in teh room to make my tea/coffee.
We loved staying in your hotel, everyone was friendly and helpful, the rooms were clean, nice vegan options at the breakfast buffet. It would have been nice if there was also vegan pastry though. And it was a shame that there were no vegan options for the toasted sandwiches.
Excellent place to stay. The room was very clean and comfortable. The staff was very friendly and helpful. I will definitely stay here again.
This property is simple, clean and a very good value!
Good nice . Staff very profesional, and very kind.
Very friendly staff, generously sized parking lot, very good price-performance ratio.
In general the rooms and the overall design are nice. What was off putting was the fact that the air condition in the room was not working which forces one to sleep with an open window. At the same time the room was above the main entrance with people standing outside smoking and chatting the whole night through, which impacted on the sleep quality!
Very polite staff. Very comfy bed and well designed rooms.
Perfect stay with professional Motel One team
Clean room, good value, somewhat small space/room
The people at the bar and front desk were amazing. They always had a smile for you and made the atmosphere incredible. The room was very clean and especially the bathroom surprised us. The room was rather small but more than adequate for our short stay. The breakfast was also amazing. Everything was fresh and they had a lot of variety. The location of the hotel was very close to the airport. Our only problem was the public transportation to the hotel.
Friendly staff, clean rooms, great location with good links to the airport
only the airconditioning was not working. after i let this know at the reception it would be fixed. but in the evening it still was not fixed so it was very hot in the room (30 degrees all week) further everything was fine.
I've stayed at many motel one, but the staff is not trained well here. I had to carry a big iron board and iron across the hotel from reception instead of them bringing it to the room. Overall unfortunately unfriendly staff. Breakfast also very very basic compared to other motel ones.
Staff were excellent, both on arrival and on departure. However, I booked the hotel for a good nights sleep before returning to work through the airport. The hotel was full and the air conditioning in the room was not cooling and the room was uncomfortably hot. The traffic was noisy outside most of the night so I could not cool the room by opening the window. I ended up with a very poor nights sleep due to the inadequate AC
Really poor aircon in the room, it is barely blowing cool air and with hot weather it made sleeping very difficult.
super Service
the stuff is very friendly, smiles a lot and makes one feel welcome. Really good!
Our check-in and checkout process was seamless and quick. The room was really big and aesthetic. We didn't know where to get some supplies, on of the staff members assisted us with directions. All of the staff we encountered was quite friendly. They even ordered a taxi for us on departure.
Overall it was a good stay, I really enjoyed the personnel of the hotel, especially the french-speaking server who was in charge of the breakfast, he was really friendly and made us suggestions about places to visit in Hambourg. The points were lost in the bed and the blanket that I found rather "light" compared to other hotels I've been to, and to the lack of darkness in the morning as the blinds let some lights through. Other than that it was up to the standards I expected, and once again, thank you to the personnel of the hotel !
Alles Super 👍
Great staff. Great breakfast. Good room.
A brief stay in a small, but clean room. A decent bathroom with good soap and sower gel.
Service and the facility were both above average
Alles top
Overall, it was fine. When we asked staff questions about how to get around, they were unable to help us. We were not informed that breakfast was for a cost. Based on reviews and looking at our confirmation email that listed the hours, we thought it was continental. On our last morning, a staff member actually told us that it cost 17 euro per person and the woman taking the room numbers and working on breakfast service made fun of us (mocked) when we said we were sorry that we were unaware of the fee. We left immediately and didn’t participate in breakfast that morning and went to the airport early because we felt uneasy.
very pleasing
Die Klimaanlage war defekt.
You only have one nice employee, he is Moroccan, and you have a beautiful hotel. But the rest of the staff, in all honesty, do not have any tact or nice manner, especially the female reception staff, and this is my opinion and the opinion of my ten colleagues who were in the same hotel. They met me with disrespect and difficulty in discussing with them in a way that indicates a lack of decency. Virtually every request we made was met with rejection. Is it because we are foreigners and not welcome? I do not know. Please make a change for your reputation. Thank you any way
Clean well kept
Alles super !
Friendly staff, good sized and clean room.
Alles super!
Gallery
Everything you need at a glance
Location and surroundings
Road Trip Hamburg-Lübeck-Rostock
Ahoy! The best route and places to get a fresh breeze to blow around your nose.
Your first-class lounge in Hamburg
The design of our hotel at Hamburg Airport is inspired by humanity’s dream of flying. In the comfortable lounge of our Motel One Hamburg-Airport, propeller-shaped partition walls made from solid walnut and themed metal prints recount the history of air travel. Lamps by Tom Dixon illuminate the sky above the bar; their sweeping shapes are reminiscent of aircraft from the pioneering age of aviation. A natural stone wall covered in clocks tells you the time in Sydney, London and New York and emphasises the role of Hamburg as a significant commercial metropolis.
Model aeroplanes, books on the history of air travel, and globes will tickle your travel bug.
Our Motel One Hamburg-Airport offers air travellers affordable accommodation in close proximity to the airport. The nearby Röntgenstraße bus stop connects you to the public transport network of the city for easy access to its central sights: the Elbphilharmonie, Michel, Reeperbahn and the Messe Hamburg exhibition grounds await.
