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What our guests say
Excellent
Overall rating from 2,647 ratings
Friendliness 9.4 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 8.7 of 10
Room 8.9 of 10
Bathroom 8.8 of 10
Free WiFi 9.2 of 10
Value for money 8.8 of 10
Breakfast service 8.7 of 10
alles super
For the room everything was perfect as usual. But the Motel One Bar was horror this time. It looks like 8 people from the same team use it as their office on a regular base and selling very dubious things with Bitcoins, NFTs and stuff. Maybe not even legal or in a gray area. All of them had one call after the other and they have distributed themselves over the whole area. I know the bar is not a quiet place, but having those people in there until like 12pm was extremly disturbing, surrounded by video calls without headsets on. I don't think they even had a drink there...
alles prima
You could offer a free bottle of water in the room each day and fresch fruits in the lobby.
all was very good, from parking to reception to helpfulness to cleanliness to breakfast & check-out.
Good vale for money. Although usually front desk workers are very friendly, last time they were not very kind when checking in. And in addition to that, we had to pay 6€ for a bottle of water, which I believe is unacceptable for the price and quality range of the hotel.
Bigger blankets in the rooms is a must.
For the room: you need to have wider blankets. Those in the rooms are too small. For the breakfast: there's a strong lack of something like wam scrambled eggs.
War alles top !!!
I have enjoyed my stay in hotel. Reception staff was very supportive.
TOP !!!!!
Clean room, friendly staff, and great location next to tram line.
Very good reception.
Alles top!
all good
Alles super!
Fine Motel, good Parking, very nice personnel, but terrible ventilation/air-conditioning. The room was hot and less of oxygen. I could not open the window because of the noise of the traffic on the street. Was not an incident; more people complained about it. So it kept me awake for many hours:(.
Alles TOP !!!!!!!
Great service and great food. Unfortunately, the room i got smelled cigarettes soo bad that all my clothes and stuff got the smell. It is worth mentioning that it was no-smoking one: 432
Location is easy to get around. Easy access from and to airport. Tram stop right in front of the door. Welcoming was warm. Check in and check out process was very smooth. Room is a little bit small. Almost nowhere to leave the luggage. It was no problem for a night stay only. Bed is comfy. A real soundproof. Hearing works very well. Breakfast is so weak. Very limited selection for any kind of diet. Definitely not worth the money. You could have better breakfast for less outside in any coffee shop or bakery. First time staying in a motel one. I loved the general concept. Reception and bar are the same place. I was confused when i was first arrived there. I would love to stay in another motel one franchise.
Alles prima.
Alles top.
Everything I need in a hotel: bed, shower, coffee. Clean, simple, easy.
Alles super.
Breakfast has not Gluten Free possibility included. I had to have my own Bread to have breakfast.
great communication and great service.
The hotel was as expected from MotelOne. Modern design, clean, simple but with a good room and bed. It is straight to the point but then just a little better!
Motel One has for years been my first choice where available. However, the room in the hotel in Frankfurt Ost was far too hot and despite leaving the window open I had a really disturbed night as a result. When I told reception about this the next day I was told that the hotel’s heating and ac system was relatively old and the building as a whole could only be switched to one or the other. This is despite the info on your website stating all hotels have air con - clearly not the case if this only applies part of the year. In a hotel chain of this standard I expect to be able to moderate the temperature and was really surprised by this. The thermostat in the room was registering above 20 degrees even after I’d left the window open. This will unfortunately make me think twice about Motel One in future - in the Uebergangszeit at least.
Top Hotel
Very happy with the team
Very nice service, nice styling, space, and atmosphere. Coffee from the machine at the breakfast was not so good. From the bar it was. For reasons of saving energy, I would appreciate the fish on the screen not to automatically turn on each time I enter the room.
Friendly service, clean and well designed room.
Tolles Team, toller Service tolles Hotel
Best breakfast service that I have ever experienced! Wonderfully supportive staff. Quality at the high standard of Motel One.
TOP !!!!!!
Gewohnter Motel One Standard
Alles super!!!
Top Personal
The night service agent at the reception was extremely unfriendly.
Best People, best service. It is a Super-Budget! :)
Very comfortable and clean. Nice atmosphere. Very good breakfast. The only negative was the smell of smoke from the terrace below my room. As a non smoker this is something I did not appreciate.
Always a great travel experience and trusted stay partner
Top ! Alles bestens ! Cooles Nettes Personal an der Rezeption Danke an Tim / Sabrina/ Alexander /Katharina und Sara
Friendly stuff, easy to find, tram station in front of the hotel, very nice bar, interesting interior design, clean room, all needed amenities in place.
Some water in the room can help in the future :). All the rest was nice, clean and a good breakfast.
Good location for my need. Room and Service as usual very good. Offering a surprising good breakfast with decent tables and seating. Parking was sadly very limited resp. full (wasn't able to book) so I had to park somewhere else, which is not that easy at that location.
Whole experience was amazing! In particular, when I lost my glasses the hotel staff was quick to help. Particular thanks to Mr. Mehmed Medjedovic who replied to my e-mail within 10 minutes of me sending it. One of my best customer service experiences ever!
Motel One Standard
I was totally disappointed this Time(Frankfurt),especially Bathroom towel having fowl smelling.When I compare the Previous Experiences ,The Services and The Breakfast in Bonn and Düsseldorf was Super.
I felt once again very welcomed at Motel One East Side. All the staff is very helpful and friendly. Thank you!
Gallery
Everything you need at a glance
Location and surroundings
GET CAR-RIED AWAY
Frankfurt am Main. The city of skyscrapers, banks and big business. We look forward to welcoming you to Frankfurt’s East End, situated at the heart of this bustling financial metropolis. Our Frankfurt hotel embodies this ‘driven’ lifestyle – not just in terms of location and service, but also design. We were inspired by Frankfurt’s reputation as a city of cars. Racing stripes, race numbers, chrome detailing, painted surfaces, workshop quotes and nostalgic memories of vintage cars all come together to form the dynamic interior of the One Lounge. What’s more, original photos and designer furniture recall the charm and glamour of the prosperous 1950s, an era that gave many their first experience behind the wheel – and marked the start of heading south for the holidays! Motel One Frankfurt-East Side is a stylish home away from home for your business trip, conference, trade fair or city break in ‘Mainhattan’. But don’t worry! Even if our hotel interior celebrates Frankfurt’s business success, you’ll sleep soundly knowing you’re getting the same great value as always.
Situated right at Osthafenplatz and a stone’s throw away from the European Central Bank, our design hotel in Frankfurt is the ideal base for exploring the city on foot or by public transport. Of course, getting here from the central station or Frankfurt Airport is a piece of cake. The city centre, with the Main Tower, the Römer (City Hall) and the Zeil shopping street, also offers a multitude of opportunities to go sightseeing and shopping and is home to many cafés and restaurants. What’s more, after a stressful day of long meetings or at the Messe Frankfurt exhibition centre, you can refuel directly at our Motel One bar. Fancy a bit of culture? The Alte Oper (opera house) and the Goethe House in the city centre are great options. Whatever your plans are, our Frankfurt hotel will be ready and waiting for you with its modern rooms with box spring bed, flat-screen TV and rain shower, not to mention free WiFi and a healthy breakfast buffet. Everything you need for a nice pitstop!
