Motel One Brussels
What our guests say
Very good
Overall rating from 6,637 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.2 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 8.8 of 10
Value for money 8.7 of 10
Breakfast service 8.6 of 10
Hotel was lovely, clean and comfortable, close to the centre and all shops and restaurants! I will be back!
Very good experience
Hotel was lovely but the temperature in the hotel was too warm even for the cold weather and the rooms are on the small side but very friendly staff and great location
Very clean, nicely renovated, comfortable bed, excellent breakfast, good location.
Excellent value for money ! Very helpful staff ! Thanks
As Always a pleasant stay in a strategic location. Friendly and gentle personnel.
Perfect location for getting around the center on foot and nearby metro station to reach more distant parts of the city. Clean rooms and adequate size. Polite and kind staff. Very nice general furnishings (both in the rooms and in the common areas).
Great confort, location and price.
I really enjoyed my time at your hotel. Special thanks to Renato at the bar who made a real difference in making my stay such a pleasure.
Another good stay in a Motel One - our first to the Brussels one. Good location for the museums and opera, nice room on high floor, as requested, but quite noisy in the morning from outside work/traffic. We'll ask for an inside room next time. Friendly staff as always, particularly in the bar. A billing error was sorted out very professionally by reception staff.
My only problem that there was a bit cold in the room (663). Even though I set the thermostat to the maximum.
Very friendly hotel staff, very good ambiance and amazing room to stay. Guests will surely have restful nights and can sleep in tranquility by feeling safe. keep it up! Thank you!
This was my forth stay in Motel One Brussels. It was short, just two nights, but it was comfortable. The reception super friendly and helpful. Love the breakfast.
Beautiful hotel, comfortable bed, lovely breakfast, spotless room with everything I needed. Staff was very nice and professional. I also loved the lounge integrating the bar.
The room was very comfortable, and cozy and had the basic amenities needed for a great stay!
Hotel is in good location. Staff is very nice and kind, smiling and helpful. Room was big enough. We stayed 4 nights and every day was cleaning different. One day it was perfect, other day it was so so.. We stayed in other Motel One hotels around Europe and always were satisfied with beds and pillows. This time we were not. Bed was too soft and pillows were too big and too stuffed. I do not understand why there are not two options for pillows (when you have two pillows anyway). Also for that price range, I would expect feather pillow, not the cheapest synthetic one.
I stay at Motel One Brussels every year for FOSDEM, also for some other private events, and it’s always great! Motel One is my first choice everywhere, if available in a city. Big fan, regular guest, and this place never disappoints. Rooms are super clean, comfortable, and have everything you need. The lobby and bar area are very nice, good place to relax after a long conference day. Staff is extremely friendly and super helpful, check-in and check-out always fast and easy. Location is also perfect, close to everything and easy to reach. Highly recommend, will come back for sure!
lobby bar is understaffed, you basically always have to walk up to the bar to get anything. I wish rooms would have higher quality bath products (body wash, shampoo and conditioner separately) or maybe offer it at the reception on demand. otherwise it's always great here.
Overall, a very nice hotel. I was pleasantly surprised by the room, the service, and the overall amenities of Motel One. I would gladly stay there again. I highly recommend booking the breakfast with your stay. The breakfast was pastries, cereals, meats & cheeses, and other assortment of items. It was worth the price. Also, if you are looking for a restaurant, Floyd's (right across the street) is an great place for dining. Overall, very happy with my stay!
I’ve stayed here many times, location great, reception great, room and breakfast as expected, very good. My only beef with Motel One is that the only benefit as a loyal customer (20 years and numerous locations) your only benefit is a bottle of water 🤔
Good stay but there could be a bottle of water for each night and also a better and bigger shower's towels
would not like to have to walk this far from the elevatro next time please. apart from this everyone and everything has been absolutely perfect
Clean hotel with helpful staff offering good value stays. Rooms away from the front are quieter and the shower jet is disappointing. But the room & beds are comfortable & hotel generally quiet & friendly.
kindness, cleanness, very high quality for a convenient price, modern and wonderful breakfast!
Clean. Professional and fast service. Very good location.
Second time I've stayed in a Motel One and I realise that there are some constants in the rooms. Both times there has been a high rail with open ends I've found very useful for hanging a goat on a hanger, or a hat, or a bag. I like the recess for bags and clothes. There is an absence of opening furniture (doors, drawers) and tea and coffee facilities that I guess keeps the turnover time, and therefore the costs, down). The bathrooms are good, and the beds are very comfortable with two types of pillow. I would like more natural fibres in the bedclothes, and more clothes hangers. I would have liked to be able to make a cup of tea. The service is very good. All in all, I like this chain a lot and would happily return.
Kind staff, great facilities, good location Overall a recommended experience
very good stay; excellent staff; the room too small; bathroom very small; quality of the bed sheets could be better; very good location to some EC buildings
Exceptional
Comfortable room, excellent breakfast in a great location
All fine. The air in the rooms could be fresher.
Everything was good. The check in could be more fast.
Perfect, as usual.
The room was incredibly small and my stay was not as comfortable as my previous trips (and I paid more this time). There are now other cheaper hotels available which are much more comfortable and in better locations. In addition, please have the full range of tv channels you once had.
A MotelOne hotel is always my first choice when looking for an accommodation option, as it is always in the city center, modern with a well-behaved personnel. MotelOne Brussels is definitely a value for money hotel, right in the city center! Highly recommended, as expected!
We enjoyed our stay in Brussels very much. A particularly thanks to Mathilde, your kindness and way of being made our journey. Thanks also to François from the bar for the amazing Cocktails!
This hotel was appropriate for me. It was not far from my office and the staff was professional. From the front desk to the waitress and others, everything was perfect. How can you improve: 1-The newcomers to the Hotel don't know how to open the back door. Please add instructions for that at the door. 2-The Buffet Breakfast proposed only cold food in cold weather this was not appropriate. We would have appreciated having a Hot meal and Omelette as well. 3-Instruction on how to warm the room is essential please leave that inside the room 4--It will be good if you can make available transportation means from the hotel to Gare Central, your clients will appreciate it more. I saw an old man struggling with his luggage it was SAD. Please think about a supportive team for such people. 5- Having a restaurant would have added value to Motel One
I am diabetic and asked for a small refridgerator for insulin. They proposed to handle it. Which was ok but I would have preferred it to stay in my room. Maybe to have small ones to be used when requested
I like to stay in the Motel One but the issue with the issue with the fire alarm in the night of 13 January was very disturbing. Please make sure you can fix that since the guests need to sleep safe and quiet. On top of that, a technical failure can always happen but the guests need to be informed when it happens. There was no communication at all about it during the alarms, nor in the morning as an explanation. I would have expected something in the lift for instance or in the entrance to say that the hotel is sorry for the disturbance.
- pillows are way too thick, and no other option available at front desk - two small blankets for a double sized bed ? this is wrong - breakfast was really not good, even coffee was not drinkable - fire alarm went off 3 times in the night, two after midnight and one time at 5am. front desk told me it was a guest smoking in their room multiple time because he was intoxicated. When that happen, just escort them off site with your security, try to think of the other guests. Inexcusable.
With 4 fire alarms in the night, it was impossible to sleep. And the reception didn't even thought of proactively giving a compensation. No customer centricity here....
At 00:30 a random guest was able to open the door to my room. I was already sleeping at that moment. I do not understand how another guest could have been given a keycard to my room. I did not sleep well afterwards.
Service and accommodation is fine as always.
We really enjoyed the place! Definetly coming back. Keep up the standard please!
Good location, walking distance from main atractions, restaurants, supermarket and transportation. The staff was very friendly, specilally Ricardo who give us several recomendations. The breakfast could have more fresh options. The Wi-Fi don’t work properly at our room.
Motel one Brussels was a surprisingly nice experience. Nice vibes and quite chic atmosphere. Rooms were clean and cosy (good lighting). Very comfortable beds.
Pleasant and fast check in and out. Clean, spacious and well decorated room, comfortable bed, clean and functional bathroom. Tv showing the fireplace video when you enter the room is a nice touch. The location is good being almost in the city center. The door on the back side closer to the city center was locked in the evening and I saw no instructions of how it could be unlocked by the guests (assuming it could, granted I didn't bother to ask at the reception later). There was a bit of a stale smell in the hallway on the 2nd floor, so I think it could use some ventilation. I would recommend it for a short visit to Brussels.
I was expecting no frills and had prepped myself accordingly. So was extremely surprised to walk into a stylish and spacious lobby, bar and two level lounge area. Check in wasn’t the speediest, with other guests seemingly taking forever, but we were happy to wait and survey our weekend surroundings. Our room (on the same level as the bar) meant we didn’t have to take a lift anywhere which was a nice change. Bedroom and bathroom were compact but perfectly adequate with space to hang some clothes, hooks for coats and a large tv. There’s no tea / coffee in room but this is always available at reception and no minibar or fridge if this bothers you. All the staff we encountered on our stay were lovely. Especially the bar and breakfast team. Plus the reception team efficiently stored our luggage on the last day and booked us a taxi to the station. However housekeeping like to knock just after breakfast when you’re getting ready to head out, and did the same even on check out day. We had drinks in the bar area on our first night and this is a great place to people watch and just chill. Breakfasts were down in the lower level and paid for per morning. Multiple buffet stations with a full range of items available, although as per other reviews, it was exactly the same selection each day. The pastries and cakes were very good however I’d avoid the waffles as these were dry and like cardboard. It was appreciated that at weekend breakfast was available until 11am. My major point thou … if you open the large window / door in your room … be sure to close it properly! We spent our first night cursing the hotel for having the worst noise insulation ever. The sound of cars driving over the cobbles, the shouts and jeers from xmas revellers, workmen starting at 7am and then the nearby cathedral’s bells peeling at 15 min intervals meant we didn’t sleep the best. However this was only down to me not closing the door correctly as once rectified the room was super quiet with no disturbances.
Very uncomfortable room! No place to put your stuff! Huge, practically empty room with no wardrobe or even bedside table, no coffee machine or kettle in the room. Doesnt cost the money u pay
Clean modern hotel with compact but clean rooms. Instead of one comforter, each person gets a separate one. Good large section for breakfast. Near some good reasonable restaurants.
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Everything you need at a glance
Green Key Document
The Green Key Document Brussels (in English and French) can be downloaded here:
Location and surroundings
Spend royal nights in the heart of Europe
Feel like royalty in our Motel One Brussels. The first Belgian royal couple awaits you eagerly at the bar, elegant velvet armchairs beckon you to rest and linger, and our royal service is, of course, a given. The design of our hotel is inspired by the famous Brussels lace. It adorns the One Lounge in countless varieties: from prints on our exquisite Baxter Italian leather furniture to a vast light ornament. Of course, the Belgian art of brewing is honoured on our very own beer menu. If you would rather relax outside, we will be happy to serve you a drink at the Outdoor Lounge in our quiet, green courtyard. Truly the height of relaxation.
Our affordable design hotel in the city centre of Brussels invites you to explore the sights of the Belgian capital: St. Michael's Cathedral, the town hall, the Grand Place and the famous Manneken Pis are in walking distance, and the international station Bruxelles-Midi/Brussel Zuid is easily reached, too. If you are looking for a green oasis in the middle of the big city, head to the nearby Parc de Bruxelles.
Book a room in our affordable designer hotel, enjoy your stay in our regal ambiance and discover the highlights of Brussels.
