What our guests say
Very good
Overall rating from 6,740 ratings
Friendliness 9.3 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.2 of 10
Room 8.6 of 10
Bathroom 8.7 of 10
Free WiFi 8.7 of 10
Value for money 8.7 of 10
Breakfast service 8.6 of 10
I like to stay in the Motel One but the issue with the issue with the fire alarm in the night of 13 January was very disturbing. Please make sure you can fix that since the guests need to sleep safe and quiet. On top of that, a technical failure can always happen but the guests need to be informed when it happens. There was no communication at all about it during the alarms, nor in the morning as an explanation. I would have expected something in the lift for instance or in the entrance to say that the hotel is sorry for the disturbance.
- pillows are way too thick, and no other option available at front desk - two small blankets for a double sized bed ? this is wrong - breakfast was really not good, even coffee was not drinkable - fire alarm went off 3 times in the night, two after midnight and one time at 5am. front desk told me it was a guest smoking in their room multiple time because he was intoxicated. When that happen, just escort them off site with your security, try to think of the other guests. Inexcusable.
With 4 fire alarms in the night, it was impossible to sleep. And the reception didn't even thought of proactively giving a compensation. No customer centricity here....
At 00:30 a random guest was able to open the door to my room. I was already sleeping at that moment. I do not understand how another guest could have been given a keycard to my room. I did not sleep well afterwards.
Service and accommodation is fine as always.
We really enjoyed the place! Definetly coming back. Keep up the standard please!
Good location, walking distance from main atractions, restaurants, supermarket and transportation. The staff was very friendly, specilally Ricardo who give us several recomendations. The breakfast could have more fresh options. The Wi-Fi don’t work properly at our room.
Motel one Brussels was a surprisingly nice experience. Nice vibes and quite chic atmosphere. Rooms were clean and cosy (good lighting). Very comfortable beds.
Pleasant and fast check in and out. Clean, spacious and well decorated room, comfortable bed, clean and functional bathroom. Tv showing the fireplace video when you enter the room is a nice touch. The location is good being almost in the city center. The door on the back side closer to the city center was locked in the evening and I saw no instructions of how it could be unlocked by the guests (assuming it could, granted I didn't bother to ask at the reception later). There was a bit of a stale smell in the hallway on the 2nd floor, so I think it could use some ventilation. I would recommend it for a short visit to Brussels.
I was expecting no frills and had prepped myself accordingly. So was extremely surprised to walk into a stylish and spacious lobby, bar and two level lounge area. Check in wasn’t the speediest, with other guests seemingly taking forever, but we were happy to wait and survey our weekend surroundings. Our room (on the same level as the bar) meant we didn’t have to take a lift anywhere which was a nice change. Bedroom and bathroom were compact but perfectly adequate with space to hang some clothes, hooks for coats and a large tv. There’s no tea / coffee in room but this is always available at reception and no minibar or fridge if this bothers you. All the staff we encountered on our stay were lovely. Especially the bar and breakfast team. Plus the reception team efficiently stored our luggage on the last day and booked us a taxi to the station. However housekeeping like to knock just after breakfast when you’re getting ready to head out, and did the same even on check out day. We had drinks in the bar area on our first night and this is a great place to people watch and just chill. Breakfasts were down in the lower level and paid for per morning. Multiple buffet stations with a full range of items available, although as per other reviews, it was exactly the same selection each day. The pastries and cakes were very good however I’d avoid the waffles as these were dry and like cardboard. It was appreciated that at weekend breakfast was available until 11am. My major point thou … if you open the large window / door in your room … be sure to close it properly! We spent our first night cursing the hotel for having the worst noise insulation ever. The sound of cars driving over the cobbles, the shouts and jeers from xmas revellers, workmen starting at 7am and then the nearby cathedral’s bells peeling at 15 min intervals meant we didn’t sleep the best. However this was only down to me not closing the door correctly as once rectified the room was super quiet with no disturbances.
Very uncomfortable room! No place to put your stuff! Huge, practically empty room with no wardrobe or even bedside table, no coffee machine or kettle in the room. Doesnt cost the money u pay
Clean modern hotel with compact but clean rooms. Instead of one comforter, each person gets a separate one. Good large section for breakfast. Near some good reasonable restaurants.
Had a wonderful 3 night stay in Brussels. The check in was very busy when I arrived but everyone was dealt with quickly and efficiently. The room was spotlessly clean and had every amenity needed. The room was lovely and warm. The only thing that would make this a 10/10 would be the introduction of USB sockets in the rooms so phones could be charged and to improve the WiFi stability as it kept dropping out making streaming content difficult.
It would be nice if on reception can obtain real Brussel map, not one sheet of paper with not good streets detallization. But all was nice, new bathroom also good 2 types of pillows. I liked the smallest pillow with an egonomous shape. Also, the mattress was stiff rather than soft as usual in hotels. Very good insulation of street noise despite the fact that the windows were on the street with a tram. If the window is hard closed, practically nothing can be heard. Very good breakfast. Responsive staff. The menu of bar may be more items. Room is small but if you all day away it is ok.
Booking process and confirmation easy to do. Arrived at hotel after a long and tiring journey from the UK but did not realise the entrance we had arrived at, was not the main entrance. Doors were locked and despite pressing the bell several times, remained unanswered. No sign was on the door to direct us around the building, but after using google maps, we realised this was the case, so traipsed around to the front. Check-in was straight forward and we were given a bottle of water and directed to our room on the 3rd floor. The room was clean, quite small, but adequate for our 2 day stay, although not very private, as it was overlooked by other rooms, so we kept the curtains closed. The view from our window was not exciting anyway - looked out onto a concrete quadrangle surrounded by lots of other rooms. Surprised that there was not a kettle in the room, so we were unable to make a drink. Hand and bodywash provided, along with towels. Shower was good. The hotel itself is situated up a steady incline, along cobbled paths, so although the information provided states it is in a good location, it would not suit anyone with mobility issues. I would say it's around a 10 minute walk to the nearest station (Central) then a further 10 minutes into Grand Place. Did not book breakfast, but enquired about booking on our last day, but after seeing what was available (cold meats, cheeses, breads, pastries etc) we decided it was not worth the 16.50 euros per person and went elsewhere. On checking out, we requested a taxi from reception and the helpful member of staff told us to wait inside and the cost would be 15 euros. The taxi came on time but when alighting, asked for 25 euros. we refused to pay the extra and although I realise the hotel is not to blame for this, perhaps future guests can be warned that this sometimes happens? We felt intimidated and wondered if we had mis-heard the guy on reception. Overall, it is a good basic hotel and the staff are friendly and helpful, so we were happy with most things. Would definately benefit from a kettle in the room though
Staff friendly. Breakfast great. Room comfortable. Walking distance to museums, Grand Place.
A disappointing stay. We had 3 false alarm fire alarms, one in the middle if the night which woke us up, with no explanation given! We tried to get a drink in the bar and were completely ignored, plus dirty tables all around and people sleeping on the sofas. It looked more like student hostel than a nice hotel. No coffee maker in the room and very small rooms ! All-in all not good
The hotel is overall very good, but the temperature is way too warm everywhere. This is the only reason why I would not go back - I slept poorly and, as it already happened on other occasions - developed a headache from overheating.
The front desk staff was lovely When we arrived too early for check in. When we returned a few hours later, we didn't get the (6th) floor or (courtyard) orientation they told us we would get - but the room we were given was fine. We did not ask to be moved.
Simply the best place to stay in Bruxelles
I enjoyed my two nights in Brussels. The service was good. Breakfast buffet was marvellous.
Perfect location, beautiful decor and comfortable room.
Overall a great hotel in a good location. Room was clean and quiet, bed very comfortable, decent size shower and good hairdryer Reception and bar area lovely and lively. They serve an amazing hot chocolate.
war alles gut
Very comfortable friendly hotel as always
A kettle in the room would be perfect and some basic food served at the lounge like salads and soups. Everything else is great!
The only thing should be fixed is to set up the elevator to choose whether you want to go up or down. As it is now there is only one call button and the elevator stops both when going up or down.
Carpet in the rooms, no slippers, no shower cup in the bathroom.
Staff is amazing!
Decent rooms, possibility to reserve a silent room (not at the side of busy Rue Royale) is much appreciated. Desk service is quick.
Our hotel stay was a breeze. The room was very clean and comfortable. I slept well on the mattress and the room was a stable temperature.
The lack of storage in the room was disappointing. Not having the bed changed once on a 3 night stay was also disappointing or even fresh towels we had to go and ask for these. And 2 single beds pushed together is not a large double which was described on the website. The shower also leaked out of the shower tray so always flooded the floor of the bathroom.
Highly recommended, smooth experience starting from reservation, online check-in, online check-out, very nice room on top floor, cozy, comfortable bed, sufficient amenities, friendly and helpful staff, great breakfast buffet, and strategic location.
The hotel seems new, room in good condition. The large foyer)bar area is nice. Its open access, both into the hotel and into floor one room corridor. I asked for a quiet room but was disturbed on each of the three nights. There seems to be a lack of room sound insulation. You are asked if you want to omit cleaning. Other hotels will provide a small value voucher for the bar as a courtesy. Not here. Good staff though. WiFi fast enough. And breakfast, although no hot food, was good.
The hotel was of a good standard and as I have come to expect from the brand. The bed was comfortable, temperature easy to control and bathroom was of a good clean standard. There were only two disappointing issues with the room - firstly that the hairdryer was wired into the bathroom. This is difficult to use in a steamy bathroom with condensation on the mirror and also having to keep hold of the button for it to work. I would prefer a standard hairdryer as I have had in other Motel one hotels. Secondly - the mirror above the desk was not at the correct height to use for getting ready when styling hair and applying makeup. Service was generally good except for one evening when we needed to ask about late checkout. There was a queue and we had to wait for a long time - no one acknowledged us whilst we were waiting and when one of the two staff had finished dealing with his customer he disappeared instead of dealing with our enquiry. It would have been good to have been acknowledged rather than left standing.
Centrally located, nice and efficient staff, good value for money
Lovely hotel, great location!
Not a great value for the money spent at al. No coffe / tea bags / water kettle or water bottle in the room. Two insividual bedsheets / blankets for the double bed (how does a couple properly sleeps like that?!) . No means to reach the reception from the room. Extra blanket to be picked up by ourselves at the reception etc etc
Excellent overall. Only issue was that I ordered a taxi on Thursday morning and was told the taxi driver would come into the lobby to look for me. This didn't happen. He just took someone else. There was a demand for taxis that morning. It was badly organised resulting me being late for the start of the meeting although I had ordered the taxi in plenty of time.
Very good value for money. Staff very friendly and helpful.
A complimentary bottle of water in the room would be much appreciated
Very Friendly personnel at reception!
Excellent - great location, breakfast was super, rooms were small but perfect for short stay. Great atmosphere - staff very friendly and helpful
Excellent location near city center and near EC buildings. Delicious breakfast and clean room, although a little bit small but comfy.
Great place to stay, central, good price, great design
Everything was perfect! Gabriella from the front office was amazing and really helpfull!
The hotel was perfect. The "super" room was great and the walk in shower perfect for my wife who has mobility issues. Breakfast good. Staff excellent and very helpful and friendly.
All as you would expect from a motel one room. Clean, functional and good value for money. Struggled a little bit to find room to place the second suitcase as the rooms are not that big. No way to retain water in the sink as it does not have a plug (useful for those of us who wet shave).
This was not my first time at Motel One but it is always a very positive experience. The staff are marvelous. I liked the new option of opting out of daily house keeping, I think it is a good way of make the best of resources and not over stretching staff. If there is an option of having complimentary water either in a common area eg on the floors near lifts it would be greatly appreciated.
Clean room, kind & friendly personnel, convenient location. Not very convenient for a business trip (with remote/home work) - A very small desk in the room and no business lounge available.
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Green Key Document
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Location and surroundings
Spend royal nights in the heart of Europe
Feel like royalty in our Motel One Brussels. The first Belgian royal couple awaits you eagerly at the bar, elegant velvet armchairs beckon you to rest and linger, and our royal service is, of course, a given. The design of our hotel is inspired by the famous Brussels lace. It adorns the One Lounge in countless varieties: from prints on our exquisite Baxter Italian leather furniture to a vast light ornament. Of course, the Belgian art of brewing is honoured on our very own beer menu. If you would rather relax outside, we will be happy to serve you a drink at the Outdoor Lounge in our quiet, green courtyard. Truly the height of relaxation.
Our affordable design hotel in the city centre of Brussels invites you to explore the sights of the Belgian capital: St. Michael's Cathedral, the town hall, the Grand Place and the famous Manneken Pis are in walking distance, and the international station Bruxelles-Midi/Brussel Zuid is easily reached, too. If you are looking for a green oasis in the middle of the big city, head to the nearby Parc de Bruxelles.
Book a room in our affordable designer hotel, enjoy your stay in our regal ambiance and discover the highlights of Brussels.
