Motel One Berlin-Alexanderplatz
What our guests say
Very good
Overall rating from 6,961 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.5 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.1 of 10
Value for money 8.6 of 10
Breakfast service 8.1 of 10
Motel One has a cool vibe, good location, great breakfast, inviting bar with an amazing view and a friendly staff
I extended my stay, staying close to a month at your hotel and costing me multiple thousands of euros. For my last extension, I called the front desk and confirmed I would stay longer and pay in the late afternoon. Motel One’s, Max tried to force his way into my room and refused to acknowledge I had an agreement with the front desk to stay longer. He denied that I had extended my reservation, he demanded proof with the door forced open by him while I was sleeping and then claimed he found no reference to my reservation made a week earlier. I had a reservation well documented with a reservation number and timeframe. When I proved it to him by showing him my phone, he argued with me and said he could not find it. He never looked. He just wanted to harass me.
Dear Sirs, There are some recommendations coming from me. 1. It would be great to have some hot stuff for breakfast, like sausages and scrambled eggs. 2. In the evening I had to wait for a waiter for like 20 minutes, so I had to change my place to be seen by the waiter.
Very good place! Nice and clean room, good breakfast. Located in a strategic area of the city, close to public transport.
I can recommended! I'll back in the future!
Alles war super!
Great hotel, great bar and great staff. Thank You/Danke
Stink bad in bath room and toilet space. Some restaurant staff cannot speak English, (cannot understand room number)
Friendly staff, clean rooms, simple check-in/check-out system, excellent, great value self-service breakfast, great public spaces. Highlight was the roof top bar but also the Level 2 longe/bar area. Really well situated for public transport and walking to many major sights. Could be better if…: TV options limited for non-German speakers; no tea and coffee making facilities in the room; room quite small.
All good - breakfast excellent (despite no hot bacon + eggs!) Very pleased to have coconut (+ soya-free yoghurt) and great rye bread 2 things: - There are 2 exists to M1Alex - one was locked and could not be opened on Friday evening c. 7.30pm. The staff did not understand and could not open it. In an emergency this could have been very serious - Just before switching off at c. 11pm, the television in 4017 let off an alarm sound that we only managed to stop by unplugging (with difficulty) the TV: we didn't dare watch the tv again for fear of the alarm going off in the middle of the night. Please check!
Alles top...
In Summe gut
It is a clean nice room. For short Trips i always choose Motel One.
The hotel was perfect for 2 nights. Clean room and bathroom. ind staff. Good location.
Klasse Hotel
Really good stay, the room was clean and had a stunning view over alexanderplatz, close to all local amenities you can’t get a better location. My only feedback would be the room didn’t get cleaned over the 3 nights so we had to go to reception for fresh towels and also; more personal choice, no kettle for hot drinks or a small fridge to store cold drinks. This would have really made the stay even better.
Excellent stay for the Berlin Film Festival. Perfectly placed to travel across the city to various venues. Room comfortable and staff friendly and efficient. Exactly what was needed. Good stuff.
Great location, really good looking hotel and the bars on the 2nd and 18th floor are also top!
Great location. Easy access to mass transit. Competitive price. Friendly staff. Clean but small rooms with not much room to store luggage or clothes but typically if many European hotels. Would be better if had in-hotel fitness center and if breakfast were complimentary for all guests.
two points of improvement: * hair dryer in the room was functional but kinda bad: low air volume, takes a long time to dry hair. the ones in motel one brussels are better. * lounge barkeeper seems understaffed, took a long time to get served.
you should make some rooms with 2 single beds and not all with double bed.
Overall very happy with our stay! We love staying at Motel One hotels! The only reason I didn’t give a perfect 10 is because we booked a double and we only had one duvet and one towel set. Not something you want to deal with when you fall into bed tired from a full day of travel. Kudos go out to the super friendly staff and bartenders at 2nd floor bar. 🫶🏼
Breakfast is very poor. no omelet or scrambled egg, and it the same every day.
I stay here every year because of the location and love the design, confort and roof top bar but this time check in was a disaster: we wait 45 minutes on a line because there’s was only 1 receptionist and there was like 20 persons on the line! I saw there was another 3 receptionist inside and even if I asked to call someone to help she said we must wait patiently….this is not the way to treat hosts and your reception is ALWAYS terrible full of people waiting. It’s impossible to ask anything to them because there’s always only 1 or 2 receptionist working when you should have 4.
Mr Ali night manager was perfect very helpful and well represented Mr melody warm welcoming Mr Amir and Sophie very active and gentle I love motel one chain I have been in paris Brussels basel Barcelona and many many time in berlin MotelOne is the solution See you soon Dr Zaime Bouslama
As simple as that
Great location , clean , friendly staff & lovely rooftop bar. We arrived at 11am to leave luggage & staff member was really helpful & gave us a room that was available.
Very convenient location to visit Berlin, many restaurants only a few steps away and a ROOFTOP bar with a fantastic view on Berlin, really liked it ... and very friendly staff
Terrific room, great bed, great shower. Staff was fabulous, helpful and friendly. Location was excellent with S, U-bahn, busses, trams nearby. The rooftop bar was fantastic, good cocktails and panoramic view. The bar on floor 2 was equally delightful.
Thermostat did not work. No fridge or kettle in room
The Hotel is in excellent location and the breakfast is just amazing . The room is so clean and excellent service . Just the room is bit small . Overall great experience !!
Streamlined experience that is more apt to a factory rather than a hotel. I tried asking for a camomile before sleeping and the whole team acted like this was a weird request and ultimately could not find one in the whole hotel…
It was again a great experience in another city.
My first visit to Motel One in Berlin. Quit impressed, the location is great, rooms are very clean and big enough for two. Very nice Bar on the 2nd Floor - my wife and I enjoyed it a lot and we will come back!
The front desk staff was amazingly professional and helpful, they made my stay wonderful and check in was very smooth. I felt like I am in my home
Only problem which i had is unpossibility to connect tv with netflix and smart xaomi box
Confortable and clean. Nice service from all the team.
Ali war top
I would love to see a 'self check-in' terminal. Now I'm asked to enter all my details during the booking, during the online check-in and still I had to wait (due to a long que) and the employee needs 5 minutes to do some checks. I visit your hotel 6x a year and I would love to check-in faster / by myself.
I cannot fault the hotel. Reception staff were amazing, so helpful. Rooms were lovely and clean, breakfast was great. The 2 bars were so lovely and it was nice to be able to chill in them in the evenings. Location was perfect. Thank you we would definitely stay again.
The stay in Motel One was a blessing. I was helped with anything I needed. I will definitely stay there again!
Good hotel at a good price. Room was as expected, small but very clean and nicely modern. Perfect floor to ceiling view of the Fernsehturm. Roof top bar looked great but was sadly full. Only area that wasn't so nice was the main lobby - a tad dark and ragged around the edges. Staff were lovely.
Overall good hotel, however the location is bit noisy due to the closeness to a lot of train/subway-lines at Alexanderplatz. Breakfast is good, although the seating arrangements tend too strongly towards the lounge-style seating so that at peak breakfast hour it is difficult to find available seating that is actully intended for having a meal. In my case the bed was a combination of quite hard while also sagging in the middle which resulted in unrestful sleep and tired days.
I had a very bad experience during my 2 nights stay at your hotel. I was in room 8021 and in this one the air condition was not working, it was at the opposite very warm in there and I couldn't sleep with 28 degrees in the room ! I informed a man at the reception, he said that a technician will repair it but finally when I cam back to my room, the window was open and that's all what was done. The room was still very warm !
Great known service. At some momensts however the price gets out of the range I am used to pay at MotelOne.
The best room I ever had, 14th floor, corner room. What a view and what a treat. Other than that, the regular familiarity with being in a Motel One.
Modern hotel, with friendly staff located in central Berlin close to a train station. Clean comfortable rooms which was at a suitable temperature.
Toller Service, Tolles Motel One. Rundum 👍🏻
Top location and modern, functional hotel. The only strange thing was we had room on 18th floor and the door from elivator and bar entrance into room area was not locked. Any bar guest could walk into room area. Also strange how we could open the window 100% and it would be no problem to jump from 18th floor.
Breakfast area was very full, how about adding pancake machine?
Gallery
Everything you need at a glance
Location and surroundings
A TOUR OF BERLIN’S DISTRICTS
Explore the districts of Germany's capital on this tour from Mitte to Charlottenburg.
Fashion meets Streetart
This design mix in ourMotel One Berlin-Alexanderplatz is like the city itself: colourful and unconventional.
Fashion, design and post-urban art in the capital
The style of our Motel One Berlin-Alexanderplatz is shaped by the cultural diversity, contrasts and urbanism of the metropolis of Berlin. Original "post-urban” artworks by the Klub7 artists’ collective translate the joie de vivre and the very special charm of this quarter from the streets to our design hotel. Another eye-catcher: our furniture by the Italian designer label Moroso that adorns the One Lounge. And it’s extremely comfortable to boot! Enjoy your healthy and organic breakfast in the morning or take in the relaxed Berlin atmosphere over a fruity cocktail at night.
Alexanderplatz stands as a symbol of the diversity and contrasts of metropolitan life.
And this is precisely where our Motel One Berlin-Alexanderplatz welcomes you: an excellent base for exploring this trendy quarter with all its inspiring urban art and the countless fashion boutiques in the city centre of Berlin. Of course, the famous sights on every tourist's schedule are easily reached, too: the TV tower, Rotes Rathaus and Berlin Cathedral are a stone’s throw away from our hotel, and from Alexanderplatz station, you can catch overground and underground connections to Museum Island, Brandenburg Gate and the various districts of Berlin. Dive head-first into the renowned Berlin nightlife at Hackescher Markt or browse the quirky shops and bars in the trendy districts of Berlin-Mitte and Prenzlauer Berg.
