Frequently Asked Questions
Do you have any questions about our service, about booking or anything else?
Booking
How can I make a booking at Motel One?
Can I also book on motel-one.com without a credit card?
When will I need a credit card to make a booking?
How can I redeem my gift voucher?
How long are gift vouchers valid?
How can I make group reservations?
How many rooms can I book at once on motel-one.com?
What kinds of reservation are possible at motel-one.com?
Is my booking on motel-one.com safe?
From when can bookings be made at new Motel One hotels? How can I make bookings for these?
Can parking spaces be reserved?
What are the reception staffing hours at Motel One?
From what time can I check in on the arrival date?
By what time should I leave the room on the day of departure?
What is the One Click Book function?
Rates
What is the Best Price Guarantee?
What rates does Motel One offer?
What supplement will I pay for a second person in the room?
What does it cost to park at Motel One?
What does breakfast cost at Motel One?
How should I book if I am travelling with children?
What does an overnight stay cost for children?
When is breakfast served?
beOne
How can I save my credit card details in my profile?
How can I change my credit cards in my profile?
What is beOne?
How can I register for beOne?
Does beOne cost anything?
Can I collect points with beOne?
Are the more benefits as a beOne member if I stay at Motel One more frequently?
Do I get the beOne benefits even if I book by phone/email/directly at the hotel?
When do I receive the Welcome Water?
How do I make a booking through beOne?
How can I redeem the free breakfast offer that comes with my beOne registration?
Where can I find my membership number?
If I redeem the breakfast voucher during a booking and then cancel the booking, is the voucher still valid?
Can breakfast vouchers be redeemed directly at the hotel?
What happens if I can’t redeem my breakfast voucher because the desired hotel doesn’t have any available rooms?
Can multiple breakfast vouchers be redeemed with a single booking/stay?
Can I receive the value of the voucher in cash if I don’t redeem the voucher?
How can I use ‘Sleep-in Sunday’?
Can I redeem the vouchers at any Motel One?
Where can I view my personal information?
How can I change my beOne profile information?
Where can I view my bookings?
Is there a time limit for the vouchers?
Can I view all of my bookings in my beOne profile?
I forgot my password. How can I reset it?
How can I change my password?
How can I change my newsletter settings?
Can I de-register from beOne?
What is the One Click Book function?
How can I use the One Click Book function?
When I use the One Click Book function, will I still enjoy all the other beOne benefits?
What payment options are available for the One Click Book function?
Can I change my One Click Book reservation?
Can I cancel my One Click Book reservation?
Can I redeem a breakfast voucher with the One Click Book function?
Can I deactivate the One Click Book function?
What is beConnected?
When can I connect to the wifi with beConnected?
How do I disconnect from the beConnected wifi?
What happens with beConnected if I cancel my beOne membership?
What happens if I change my beOne password or email address?
What happens if, as a beOne member, I connect more than three devices to beConnected?
Amenities
How is a Motel One room furnished?
Do Motel One rooms have climate control?
Are there hair dryers in the room?
Are there telephones in the rooms?
Are there minibars in the rooms?
Are there barrier-free rooms at Motel One? How can I make bookings for these?
What is the difference between a king-size bed and a queen-size bed (size)?
Do you allow dogs?
Paying
How can I pay at Motel One?
When do I pay my hotel bill?
Will the credit card that I use for the online booking be charged automatically?
Can I also book on motel-one.com without a credit card?
When will I need a credit card to make a booking?
With which credit cards can I pay at Motel One in the hotel?
Modify & Change Booking
How can i modify or cancel my booking?
What are the cancellation conditions at Motel One?
Online Check-in
What does online check-in mean? What are the advantages?
What do I need to check in online?
How many days before arrival is online check-in available?
Can I add breakfast to my booking at online check-in?
I have booked several rooms. Can I check in online for all of them?
How do I get my room key after online check-in?
Why do I need to provide my credit card details? What can I do if I don’t have a credit card?
What payment options are available at online check-in?
Why might the price of my reservation change if I change the reason for travel (private/business) during the online check-in process?
Do I need to consider anything in particular when checking out if I have used online check-in?
How do I receive my bill if I have checked in online?
When is the mobile key available?
Where is the mobile key available?
My mobile key is not working. What should I do?
What can I do if my phone’s battery is dead or if I have lost my phone?
How can I turn on the power in my room without a key card?
Can other guests who are sharing the same room use the mobile key?
How does the mobile key work?
In which hotels is the mobile key available?
Didn't find an answer to your question? We’re happy to help:
To the contact form